Shantel D.
Yelp
Kreation Organic, I'm surprised to know what you did after the BOGO when you returned to your bottle buyback. The original return rate for the larger bottles was originally $4 while the original buyback for the next biggest bottle $16oz was $2 and for the shot suzed bottles the return was $1.
Well, after you officially declared the bottle buyback paused and then in the same month declared the bottle buyback in, you neither directly told customers the bottle buyback had changed, when I as a customer returned to return some of those bottles, you rang the bottles up for half the return rate and then went on to say, at your highland location, oh no, it's always been this way, even less. At your Santa Monica location you dimly rang the return up as 1/2 and acted like oh no big deal, we just didn't say anything and just acted as if nothing happened. I didn't appreciate that.
If you had a loss during the BOGO, eat the loss, don't take your customers for stupid or naive or gaslight them. I was new to Kreation as of April of this year. I won't be back. I simply don't care for this or your deception and I will take my remaining bottles elsewhere to recycle them. Don't worry about that. It's not that you cut the buyback price in half. It's more about the lack of integrity I Joe you did it. I hope now you can post your employees more with the Monty you saved.
I guess profit and capitalism is simply more important than the actual people who support you and your business.
Peace and love,
Bye
Shantel