Karin C.
Google
I rarely leave negative reviews, but today’s experience at China Wok in Frisco was honestly one of the most disappointing customer service encounters I’ve had in a long time.
When I walked in, I was not acknowledged at all. I stood at the counter waiting while the cashier avoided eye contact until I greeted her first. Only then did she respond, and even that felt reluctant. A few minutes later, I watched her warmly thank another customer, smiling and handing them a fortune cookie. After my order, I asked if I could also have one and was told in a very dismissive tone, “It’s in the bag.”
It wasn’t.
In fact, for a $65 order, the bag contained no fortune cookie, no utensils, no napkins, and no condiments. I wasn’t upset about the cookie itself — it was the clear difference in treatment and the attitude that came with it. I left feeling unwelcome and honestly hurt by how cold and dismissive the interaction was.
Food service is about more than handing over a bag. Basic courtesy matters. Customers shouldn’t feel ignored or like an inconvenience for spending their money.
If you’re in the Frisco area, consider going somewhere that values your business and treats you with simple respect. Today I paid for a meal, but what I really walked away with was disappointment.