Safeway

I've never been able to get everything I need here. I will invariably need to go elsewhere for things that this Safeway is out of. Shelves are often empty in the middle of the day. Photos were all taken on the same day.

I have to say that this Safeway is really awful. A large number of employees are angry and short-tempered. Whether it's because the manager hired the worst possible employees or they are underpaid, it's best to avoid it. I have personally experienced better customer service at a business that exclusively hires former convicts than at this store. My whole mood and day just changed by the minimal interaction I had with few of them. What a dreadful experience.

👀👀People stealing at the self-check out area. Yesterday I went to this safeway. I saw how two customer at the self-check out area, they scan their items and did not pay. The first was a male white and the second an Asian lady. I know probably this is pretty common here, I approached the person who supposed to be at that area, I asked him: Who is the person who supposed to be helping customers here? He said: Why? Do you need help? I said yes. My husband, another customer and me told him about these two people. It looks like he did not care at all. Somehow, I understand the situation here in Seattle but I felt so bad. I think they should have more employees at the self check out area to make sure people is not stealing because is not okay. It does not make me feel safe 😔

There is no restroom for clients.To do this, you need to contact a self-service cashier, which is located at the entrance, and the restroom is at the end of the store. Seriousl??😳 My kids couldn’t wait for this. They urgently needed restroom. Guys, please don't scare your customers away with the worst service in this area. 😩 This is Zero Stars!!0️⃣

Last night I went to Safeway to buy some food. I have to buy 2 bags of Chia seeds for just $5/each if you have a Safeway card or $6 if you do not. But after I paid and go outside I double-checked again they're charging me $19.98 for 2 bags of Chia Seeds. Omg, I can't believe it because this is 3 times in a month they did the same thing. I came back and told them after that they refunded me $9.98. Just wanted to warn the customer please double-check your receipt again. Some cashier are ok but someone else does not respect customers. The customer service is so so badly. They need to retrain many times before working at the cashier.

I came in for my immunizations (flu and Td shots). Pharmacist Trisna took care of me kindly and attentively. She went above and beyond by answering my questions and also giving me some helpful advices after getting shots. Thank you so much for your help.

The self check out Skinny Afro American with an afro hair was so rude to an Asian customers, including to me!. (He probablythinks that all of us are hard to understand) An old Asian guy was asking him a question and he replied with " I don't know what you talking about, I don't understand you!" He walk away from the customer. Then I was asked him that the item I was trying to purchase was on sale but it was scanning the regular price. I just want to make sure that before I check out or pay for it, that the register will give me the sale price. I dont know how their system works and if i made a mistake rhen i have to go to the customer service desk? He replied that "Hit the pay button" with a mean look. I usually answer rude people, but this time I just let him and KARMA will get him for doing that to Safeway customers. He should not be working to help customers. He is always like that. Next time I come in to that store, I will take his picture and post it to this comment. As a Property manager, I don't talk to my residents, visitors or applicant alike 😉

This is the most filthy safeway iv ever see. Dirty parking lot. A bunch of Somalis and Ethiopians. Who don't know what to do or how to clean. They treat it as they would in Ethiopia and Somalia. Like a third world heap of garbage. Half of them don't even speak English let alone how to manage a store. And they're rude. Like the United States owes them something. I wish they would get sent back on the pirate ship they came off of.

I was going to update my review to a better score as the inside has improved a lot now that the construction is finished. Then looking at my receipt walking out I see I got scammed by one of their deceptive labeling practices. The cereal prices say "member price, must buy two or more, mix and match", but they don't actually mean mix and match between the products all carrying that price label. Nor is there any fine print noting which subset of products qualify for the sale price. I grabbed two boxes advertising this sale price and paid full price for them both at the register. Ridiculous. Do better, Safeway.

Avoid this store unless your life depends on it. Overpriced and understaffed Store pricing deals are a trick, you find out at the register.

Customer Service is Sad!!!!! I ordered a birthday cake for my son's golden 16th birthday party only to arrive and them tell me oops we forgot to make it. Asked me if this was the right store‍ why would I come there if it weren't the right store??? Needless to say I'm late to my own son's party. I don't recommend this bakery to anyone who wants anything on time!!!

Never order groceries to be picked up. Waited 20 minutes after check in, had to go inside to have them get the order then received a message saying my order was picked up while I was still waiting.

Last night I went to Safeway to buy some food. I have to buy 2 bags of Chia seeds for just $5/each if you have a Safeway card or $6 if you do not. But after I paid and go outside I double-checked again they're charging me $19.98 for 2 bags of Chia Seeds. Omg, I can't believe it because this is 3 times in a month they did the same thing. I came back and told them after that they refunded me $9.98. Just wanted to warn the customer please double-check your receipt again. Some cashier are ok but someone else does not respect customers. The customer service is so so badly. They need to retrain many times before working at the cashier.

Worst Safeway to go to for pick up grocery orders. It never fails, every time I go to pick up my groceries -- I'm there waiting for at least 20-30 minutes before they finally bring out my groceries. The past few times I've been there, I've had to call them to ask them what's taking them so long because I wasn't sure if they would ever bring out my groceries. I'm also frequently missing items, and also have items that I didn't order. Also, most of the time I go there, I'm lucky if I can find a spot to park in any of the "Pick up and Go" spots because people frequently just park there because either they can't read the clearly marked signs, or they're just too lazy to have to walk to far to get to the entrance. Overall, shitty experience every time and whoever is in charge of the pick up orders should be fired because they clearly aren't doing their job and neither are the other employees.

I've never seen a place get SO MANY REVIEWS, just to say how horrible it is!! Ha -Ha- ITS HILARIOUSLY AWFUL !! Thing is, it'd be a fine store if it wasn't for the loser employees. And they know who they are, and they are laughing every pay day because they treat customers with disrespect, they will ignore them when they need help, they talk to them rudely, and blatantly let you know that your presence bothers them. I returned an item that was already opened today, and after following the guy around saying "excuse me" 9 frickin times until I literally had him in a corner, he just stared at me blankly, mouth agape, and asked "What the (F) do you want me to do?" These people make the store disgusting- and in turn, I view the management as weak and pathetic. Look at all these reviews!!!!! Hire someone who will do something about it!!!!! You're an embarrassment to the franchise. And I seriously see NOTHING ELSE WRONG WITH THE STORE, and there are some stellar employees working there, but at risk of somebody mistaking this as a positive review, I can't even give them the proper praise, and that may just be THE WORST PART OF THE WHOLE ROTTEN MESS. These employees they have with the attitude are making the whole place stink. It's ridiculous. The end.

Went to this store at 10:15 today, which was a Sunday. I was charged for 5 items when I purchased only 4. I wanted to return my items and found the customer service counter had a closed sign. So I asked the self checkout clerk who was speaking with a lady who had a name tag which said manager on duty or manager in charge where I could take a return. The clerk told me customer service opens at 11. I looked at the manager thinking that she would say, here let me take care of your return. In fact she looked at me and then walked away. This store does not present any customer service skills. It seems like every employee is angry or distracted and it definitely shows in the way that they treat their customers. I don't know why I keep coming back to this pitiful store. I try to shop at the Newcastle store as their employees are always pleasant and take good care of their customers. This Rainier Avenue store should just shut down. It is a joke to shop there and it isn't safe to go there after dark.

I tried to get a walk-in Covid Booster shot there Dec 4th. I waited in line at Pick up Prescription queue and when I reached the front they told me to go wait in the Drop Off line. So I waited there and when I got to the front they said You need to wait at least 6 months from your last 2nd covid vax to get a booster. Also they are out of Booster Shots until late January at least. Two weeks later I called the pharmacy to see if they have any booster shots. They said no they don't. Then they said "Just walk in!" but as usual the shpiel was that even if you show up, they may not have any available. I went home and made an appointment for a shot on the last day of January via the internet.

The store itself is fine. But the bathrooms...the first words out of my mouth when I walked in was "holy shit" and a lady in the stall laughed and said, "I know, right?" Paper towels everywhere, an awful, awful blue sterile light, it smelled, and there was writing everywhere on the stalls. I felt like I walked into a horror movie gas station bathroom. No joke.

Nothing safe about this Safeway. Every time I have been there I have to fend off the aggressive panhandlers when I walk inside and when I am leaving. They have been an absolute disaster inside the store due to some type of renovation. The lady who works at the self checkout stand is very unprofessional and she acts very rude whenever she is forced to actually work. Then when I visited today at 11:45pm they were apparently closed even though their phone and online both say it's open until 1:00am.

This Safeway gets so many panhandlers, it's exhausting and extremely annoying. In store too, they'll follow. Also, a security guard got shot here on March 7th, 2022. Watched a guy pull a machete in the checkout lines, and none of the staff seemed concerned for the customers that were threatened as they were screaming for security. Yeah, no. Find a better Safeway.

Generally clean, well-stocked store. Some nice employees, but mainly MANY surly, unfriendly ones. Not a happy place. Another big problem is the fact that there are always long lines. And don't then try the self-checkout to speed up your checkout. There are always problems there: malfunctioning machines and grouchy, non-communicative employees who will make it clear that they dislike their job or even dislike you. You will not feel welcomed or valued as a customer at this store.

They won't stop raising their prices! I used to go there because they had better deals than other stores, but not anymore. My bread has gone up by more than two dollars, the produces and milk are overpriced now. I am taking my business elsewhere.

This is a nice Safeway with a very large assortment of items. I mean they even have special tomato sauce and gnocchi from Brooklyn! The renovations seem to be over and I think things are settling back into where they are going to be in the future. I find it slightly odd that they have a super-secure area in the middle of the store to sell diapers and alcohol from but since I don't really buy either I just avoid it. All the folks who work there are very nice. The parking lot leaves a lot to be desired but that certainly isn't their problem. That's more of a city-wide issue.

Dirty, expensive, terrible checkout lines, really understaffed (probably the worst Safeway I've been to). Normally safeway is fine, but this place was horrendous. I usually would just go to the Costco but its a much longer drive there. To be honest, its probably around the same time as this Safeway due to the line and I can grab lunch at the Costco. I would avoid this place if you can.

Duvall Safeway ....long lines, no customer service. I just bought a couple of t-bone steaks. Cooked perfectly to 120 degrees then set to rest and they were as tough as the bottom of a shoe. DON'T BUY STEAK AT SAFEWAY!!! The steaks they sell are the cheapest quality known to man. I have had bear steaks that taste and are more tender than these steaks from safeway. Our dog did like me getting the steaks because they were barely good enough for him to have. Avoid this store at all costs!!!! Produce it super old, use it that day or it will turn rancid the next day. Strawberries have some good ones on the top of the package and rotten ones on the bottom. Taco shells are old and taste like crap....we had 3 different brands one day and they all tasted like rubber. SHAME ON YOU SAFEWAY FOR SELLING SUCH CRAPPY FOOD!!!!

Delivery takes over 10 hours. Ordered at 1030 AM, delivery won't be until 830pm. Not acceptable, as you don't find out your delivery time until you have completed your order.

Only issue. The scooters for the disabled & the management who seem to do little about that. I came in today my elderly Mother who is on portable oxygen, can't walk, is 81 needed a scooter to go to Chase inside the store. It was hot today. I noticed a woman sitting in the scooter she was by the lotto counter & she didn't budge. I noticed right next to her & the scooter she did have a walker probably hers. So why just sit stationary in the scooter not doing any shopping? I approached one of the employee's asking about a scooter when she looked scared that I asked her. She simply pointed over to the woman sitting in the scooter over by the lotto counter and said nothing. I asked the employee about a 2nd scooter there are supposed to be 2. She replied that the other one was stolen. So were was security? When I went inside the store to get a business card from the Chase bank the same lady who just sat in the store scooter was now outside the store with her walker. But no scooter anywhere anywere in sight. I used to be able to get a scooter for my elderly Mother. What happened to the scooters? Oh well I'll probably find them on e-bay for sale.

Store has had consistently poor customer service, especially when checking out. Today we were 3rd on line when the cashier turned off their light and told us the lane was closed. Rather than either finish serving everyone in the line at that point, or put us towards the front of another line, they just told us that we had to get in another line. We had already waited at least 20 minutes to check out, and and all of the other lines were 6-10 shoppers deep. On top of this, 2 of the 4 cashier's on the open lines were not properly wearing masks. I'm done with this store.

This is the only Safeway that I know of that carries extra large avocados!! They are just right so you don't have to wait for it to get ripe. So I only shop here when I'm visiting my parents. This used to be my go to grocery store, I wasn't afraid to shop here back in the days. But recently, I was scared for my life when I decided to pop in for some avocados! There where weird people standing outside the store, smokers and people bumping loud music in their car. I'm not against it by all means, just caught my attention and I feel a tad bit out of place. I'm still coming back for XL avocados haha!

Get ready to wait in very very long lines. Produce is all rotten, they send the good stuff to Bellevue. Hard to get help if you need it and check out lines are SO long. Very unsafe parking lot And the management here does not care about anything, not there to be helpful.

This Safeway is MILES above the other safeways in the area and I feel that it deserves so much more of a high rating. The store itself is very large, with great selection as well as a starbucks, pharmacy, bakery and bank inside. I have never found anything dirty / expired / old / or just outright gross which already places this location way above the safeway on MLK. The staff have always been very friendly to me and there are ample check-out lines / self service to keep the lines moving. I honestly have no complaints. I am a big fan of safeway stores and this location is no exception. Parking: Large parking lot just out front. Also, this location offers safeway gas which is another plus!

I am so frustrated. I went through the self check out Lane and the machines are terrible. They were laggy. They constantly locked up and the attendent constantly had to verify my groceries we're in the designated area. This led to a long line for the self checkout stations, much longer than any other grocery store I've seen in Seattle. I am irate.

Crawled in with a fever and strep throat desperate for mashed potatoes and gravy because I was sick of drinking broth. I found the oldest looking mashed potatoes I had ever seen. Didn't want to add diarrhea to the list of symptoms so I wiped the single tear from my cheek and got instant powder potatoes instead. I still got diarrhea. I emailed the bag mashed potato company a yelp style review.

The store itself is fine. But the manager there is rude and does not want to listen to what the customer has to say. I was helping my mom grocery shop around 8pm today (6/18) and she uses her humana food card at self check out which works all the time. But we were having trouble and the cashier that was managing the self checkout was patient and kind with us. As she was unsure of our problem she called over a manager and I tried to explain to him what I told her, but all he said was "It doesn't work like that" multiple times and cut me off. He did not let me explain the situation and did not let me show him the issue at all. Then after repeating his sentence and saying it in a condescending manner he walked away not helping us one bit. He needs to be more patient and actually listen to customers instead of disrespecting and disregarding them like that. I am furious at this customer service. How do you expect to help customer and solve problems when you don't let them explain and disregard them??

Kind of the opposite of what you want from a grocery store. Prices high, service low and checkout slooow. Like many major merchants in the valley, the prices are the same as in their other Seattle locations, the service and staffing is less. They are still generally cheaper then the $$QFC$$ up the road.

I want to like this store. It's big and looks fairly new. It's clean and well lit, but suffers two really frustrating deficiencies: 1) For as much shelf space they have, there's a surprisingly limited amount of variety in each category of products. Disappointing, really. 2) Far and away the biggest problem is that checkout is always a painfully slow process... always. Never enough checkers and the ones working are always pretty slow. Good gracious, we get older waiting in line. Do better, Safeway.

This morning at rainier Safeway gas station my credit card got stuck in the reader and would not come out. I asked for help from the gas station attendant who would not help and walked away after making threatening comments while cursing at me for asking for his help. He said :" he was not going to be rushed, cursed me and called me stupid repeatedly I. The lot while other customers were watching in disbelief. This was a 350 lb black male and I'm an immigrant who simply asked if he can help me get the credit card that was stuck. He finally asked over without a mask and verbally assaulted me in front of my child also, who was terrified. This person should not be working at the station and is a threat to the rainier community where I live and raise my children for over 25 years. Nobody should be afraid to go to the gas station at Safeway period.

Reed in the meat department went out of his way to custom make my order. Excellent customer service!!!

If I could give them half a star I would! Be prepared to wait 30 minutes for checkout. Only things safe to buy are in a can. Try QFC 2 miles north on Rainier. Much better.

This is the worst Safeway and grocery store in the area, and I use that term lightly. I am not sure if they are understaffed or what, but I came in for say, the third time within the past month or so and each time the wait in lines were horrible, and all the machines are broken. The service is terrible too. The third time I came, I waited at least half an hr in line at the customer service counter to get a money exchange, only to get treated horribly and informed about a policy that does not exist to my knowledge, in other places, and not get served. A waste of time is an understatement. In addition, hours are less at this Safeway than the other ones nearby. In short, don't come here. If you want a throbbing headache, and poor service, then absolutely come. They have without a doubt lost a customer with me. Never coming back, ever again.

Customer service is not the best feature this place have. I guise they would not allow this kind of long service nonfunctional cashiers snd much much more flues if it was a branch in n seattle or uptown. I wish a competitor would get in their turf so they would step up their game. Zero in everything price customer service and in any other department. Zero!!!

Today is the first day of Seattle's new plastic bag ban. I can deal with a plastic bag ban because it has been that way in Portland for some time now. However, the Seattle City Council in their infinite "wisdom" decided that not only were they going to ban plastic bags, they were also going to charge 5¢ per paper bag. Yes, yes, I get that it is great to bring your own bag to the store in obeisance to Mother Earth (and the Seattle City Council, because they know best). But say, what if you are out and about, and didn't know when you left home that you were going to need to shop - so you don't have a reusable bag on your person. Can I still get a bag at the store? Tough sh*t says Safeway, if you are using the self-checkout. I came here today, and there were no bags available at the self-checkout stations...of any kind. The exception was when there was an employee manning the self-check aisles - and then - you could go up and ask, please sir, may I have a bag. However, if you want a paper bag, it won't have handles. (Note to Safeway: consult with New Seasons, Whole Foods and Fred Meyer; they have bags with handles). And Safeway's "eco" green bag is the size of a purse. Real practical. If the attendant is not available, you are out of luck. No bag for you. Since I only returned to this Safeway in the past couple years because they put back in the self-checkout - now that getting a suitable bag for my groceries is such a hassle - I'm done shopping here. In this brave new world that we live, I've learned that to survive, I must buy my booze and groceries in Portland for trips to Seattle.

I remember when this Safeway opened and it was considered a wonderful addition to the community. The store is fine. The checkout process has been absolutely awful the last 5 times I've been there. What's up with that? There other supermarket options, Safeway! Please get your act together. I really would like to like you

This Safeway is far from my favorite but there are some stellar things inside. 1. Deli Chinese Food- for whatever reason, the Chinese food here rocks much more than a Safeway would normally, I hear rumours of an authentic Chinese chef that works here but nothing has been confirmed, I just know that I like the food if it's fresh. If it's not, I pass. 2. Bag Boys- I did the unthinkable and left my purse in the cart, the wonderful cart-wrangling bag boy took it and safely delivered it to Customer Service. I love him. Seriously. A million stars for him 3. Checkers- Normally, I have had super friendly, funny and a few times MEGA hot checkers here. What I don't like: 1. The Bakery- Both in selection and attitude, this bakery department is majorly lacking - 10 negative stars for them and their inability to call until the morning of a cake pick up to tell me they don't have the correct parts to make the cake we ordered. Luckily, this wasn't for a birthday but a special treat that could be rescheduled when the parts were available at another Safeway. Also negative stars for having to ask for a cookie and being grumpily given one if at all. And even more negative stars that they are often not well stocked and finding someone back there can be impossible. 2. Being Harassed In Front of the Store- they allow many different groups to gather and harrass me in front of the store, to which I say: no thank you.

I've lived in the area for 2 years and each experience I have is worse than the last when I shop at this Safeway! The deli employees could care less about quick and proper customer service. The meat/seafood counter employees are even worse and hardly ever around. The lines for the checkout are beyond ridiculous! Every time I try to use the self checkout, I end up needing someone to come check my bags and wait on average of 5 min for assistance. One time I waited so long that my time ran out and my order was cancelled and I had to start over again! I have been going to the QFC more regularly and after giving one last chance to Safeway today, it was the worst experience yet!! This store really needs to get it together!

Frustration upon frustration. Thay can never completely fill an order and are always out of stock of some very basic items. I've been using them for months thru order-online but today might be the end of that. My order was supposed to be ready at 3pm. It is now 530pm and after calling the toll free line and the store directly all I was told is that ot will be ready by 8pm but u was given no ETA and was treated rudely when I called.

This place is a dogsh*t sandwich. They were supposed to deliver my groceries the day before Thanksgiving. They called me at the end of the delivery window and claimed their computers were all down and they had to cancel the delivery. However, they wouldnt' cancel the delivery for me, so I had to call corporate and wait on the phone for *more than 2 hours* to get a refund. Some other fun points: * Their front door has been broken ever since I started shopping here 3 years ago. * The lines and crowds are insane. They never have enough people on staff, and half of the ones that do work there are completely incompetent. * Their store is dirtier than it should be * There are crackheads all over. In fact, you could probably buy crack outside quicker than getting a loaf of bread inside.

Hands down the most frustrating and disappointing shopping experience every.... single... time. Three times I have walked out and left my shopping behind. Today I got raw chicken drizzled all over my hand. All hand sanitizer stations were empty and not a single employee could help me. Lines are too long, cashier have no sense of urgency, and nobody knows where anything is. I will drive twice as far and spend twice as much at PCC just to avoid the enraged feeling they leave me with every time I am stupid enough to go in there.

Pharmacist forged my signature to steal $1,200 worth of insulin - store circled the wagons to protect the thief. I bought a phone card. Scratched off the silver stuff; no numbers underneath. Card says clearly that if there's a problem with the card the vendor (in this case, Safeway) must refund. They refused. Store always smells of rotted meat & the service is the worst. Had to get a lawyer because they refused to honor state issued checks despite sign saying they do. Criminal at every opportunity.

Honestly, how do you rank Safeway low? 1. There's a Chase Bank, and there's Starbucks inside. 2. Produce is good quality, just like any other Safeway. 3. Self check outs are finally here. Yay!!! 4. Nice officer to monitor. 5. Friendly and FAST workers 6. Seafood dept has the NICEST workers ever! And it's close to Little Caesar's, Ross, Radio Shack, and seriously across the street from other places like Kicks and Tees. enjoy!

This safeway is terrible. Poor staffing on registers, the worst deli counter experience imaginable. They can't even count... i order .75lbs of cheese... i am given .4 without explanation and moved on to the next customer... i still needed turkey! What the heck! The upside, the rest of the store always seems well stocked.

Check out process is terrible, that's been my only interaction with crummy machines and the clearly overwhelmed staff. It's a huge store with good selection, though, so worth a visit. I prefer the smaller QFC a mile or two north on Rainier, but when I need bigger selection on the shelves, I'll make the occasional trip to this Safeway and it does the job. It strikes me as unlikely that every person who works the floor here is bad at their job... sure feels like a management problem.

This is the worst grocery store ever. I couldn't find many pieces of produce on my list and the stuff I did find was old and poor quality. I stopped by the deli before heading to the checkout, that was a mistake. I ordered a Signature Sandwich-turkey, pesto, and avocado. The person making my sandwich asked me what I wanted on it and when I said pesto, she didn't seem to know what that was. I had to say it several times. I also picked up some pre-made sushi and made sure to check the expiration date, it was fine. The rice was dry and tasted like sawdust. Finally, I arrived at the checkout and there were 10 people in one line because the only other lanes open were self check out. This store really, really sucks and I will not be back.

12/11/2018 @ 10:10 am, Worst Safeway ever, the deli is always to busy doing prep or stocking to help you. I stood at the deli counter for five minutes waiting to be helped. The guy that works in the deli kept looking over at me but was to busy stocking hot snacks area to help, the lady behind the counter stayed in back doing prep to put out, she also kept looking but never said anything. So I gave up and started to walk off, one of there bakery staff walked over to buy something and the lady in back ran our to help her. We are moving our shopping to the Red Apple on Beacon Hill. They actually care about there customers. This has happened a few times at this location, the managers are useless, they change faster than the weather. If you need a Safeway, use the one in Weat Seattle.

It's a hot mess here... There is a PCC and QFC nearby. I highly recommend you to try those places first.

This is the "Rainier Valley Safeway" that is in charge of Seattle area web deliveries. I ordinarily wouldn't go out of my way to rate a friggen Safeway, but in the middle of all the summer smoke, we tried out the delivery service on a Thursday. People in our home were feeling bad and needed some relief. They had no available spots until 8pm Friday - ok. Then we were called at 7pm Friday and told they would be "very late" - ok. At 10pm we were called and told the truck had broken down and we would not receive our delivery - bummed, but we survived. By Sunday I had left messages and emails through the app every which way but had not been contacted. Our visa had been charged! I called 5 Seattle Safeways on Sunday morning until I was routed to the right one for deliveries, and once I was finally there, they told me "all the staff for deliveries took their break at the same time, even the person who's supposed to be on the phones." I asked a manager to take down our order number and make sure our charge was reversed. Later that day (I work Sundays at a hospital) I was called by the Rainier Valley Safeway delivery service to tell me I'd better be ready because they were door dashing our delivery that hour. I called back when I was at my desk again -- hours later, and talked to "John" who didn't identify himself, just yelled weird things like "who are you? What! You'd better be ready!" and was the least professional most arrogant person with the fewest personal coping skills I have ever spoken with. I tried to explain what happened, and he never stopped YELLING AT ME that there was nothing he could do, and it wasn't his fault that the computer decided to send the groceries when it did (I didn't say that it was, I just couldn't accept the groceries). I told him I couldn't be there to receive groceries and he accused me of blaming him. He even said i had already received the groceries and I "have nothing to complain about" (although I had asked someone at home and they said nothing came). He spoke down to me and was basically just a horrible unkind human. I hope this deters you from ever using this service. Safeway doesn't give one kernel for you, and apparently treats their staff so badly they fall apart at the drop of a hat. Plus, I still don't have a refund!

This place is so poorly managed. I'm writing this review while standing in an express checkout line that looks like it will take me at least twenty minutes to overcome. This is not an uncommon occurrence, hence why I try to only shop here in the middle of the night. If you are not a vampire or are busy, I would recommend another location if possible. At the moment there are 3/7 checkout lines that are unmanned, which is usually the obvious reason for the disastrous traffic jam that forms in the front of this store between the hours of noon and 9pm. The staff are all actually pretty nice but they are definitely getting set up for failure by the people up top. TLDR: horrendously understaffed at all hours of the day. Bring reading material unless you enjoy side eying tabloids for thirty minutes.

Bathroom is barely accessible. Infact it's not up to ADA standards. Deli is staffed by 4 women who barely speak English. Went in to get turkey holiday dinner box since I was down here and none checked the freezer just ignored me. I had to call a manager from my cell while at the deli. He actually went back and looked and said we are out. How hard is it to do your job.