Elizabeth K.
Yelp
I don't like to leave bad reviews, but I think people should know what they're getting in for when dining here. Sakura is unlike any hibachi place I've ever dined - It had very mediocre food, poor customer service, and was a very rundown establishment for a high cost.
First, when I sat down I was immediately drawn to the seam (crack) of the counter that my plate was at. There was a lot of dried and old rice stuck down inside of it. After the initial shock or uncleanliness, my son smashed his fingers pretty significantly between the establishment's broken chair seat and the frame of the chair. This required ice and came with a lot of tears from a very tough kid. They removed the broken chair only after I brought it to them.
Next, during dinner the chef accidentally spilled water all over a plate, my daughter, and myself. One of my legs was soaked and my daughter's canvas shoe, but I didn't feel like it was that big of a deal, until he called for help multiple times and no staff came to help for several minutes or when they did reply they said they'd come later.
To top it off, we had a large party and asked several times if they would like to know how the bill would be split. We were told that they would figure it out in the end. After the initial check came, it took over 20 minutes to straighten out and then it took multiple attempts to get the bill correct. Overall, just a very poor experience and worth the drive to literally any other hibachi restaurant.