Cat F.
Google
I tried Salad Party for the first time last night and wow I'm really impressed!
My takeout order was ready early, portion size huge; ingredients really fresh and flavorful; beautifully presented and delicious! The only problem: they forgot to include the proteins (roasted chicken and jammy egg). Oh well, mistakes happen and though I'm not super pleased, the rest of the salad itself is good enough that I might be willing to give this place another shot.
However, I received a request to fill out a manager's survey. Though I don't frequently fill out surveys or write reviews, I decide to write a nice note because despite the mistake, I'm still willing to try again since the rest of the experience was so good.
Well, this morning I wake up to a message that they've refunded my whole order with zero fuss.
Amazing. I feel like this kind of accountability and integrity is increasingly lacking, and so now they've earned themselves an honest review and another loyal customer! Thank you Salad Party/GrillBird!