Sally Beauty

Paid over $10 for 2 hour delivery. Apparently that 2 hour delivery is on all the time even if they're closed. They could of gotten it to me in the 2 hours I payed for once the store opened but apparently your 2 hour time starts once they open which why would you charge me for a 2 hour delivery knowing your store isn't open for another hour when I placed my order. I had to wait over 4 hours to even get a call back to tell me you're sol even though they were the ones who charged me for service they knew I wouldn't get in time. Ridiculous

Went in for some hair dye and had a bad run in with Denise, i don't know what her position was for the business but it should be fired. I'd give it 0 stars but their was a cool person named justine definitely brought the negative vibes up to positive. I also found it rude that she yelled at justine infront of me and other costumers

Not too happy with my in store experience this morning. Sally’s is literally full of false advertisements. I literally drove 40 mins from home to be told none of the coupon codes were working. What a waste, I won’t be returning. It is a marketing tactic but you’ll definitely lose customers this way.

I'm not a happy customer at all. I went into this store spent almost $80 and they actually asked me if I wanted to pay 15 cents for a bag or would i like to carry it out I looked at the gentleman and was shocked by what he just asked me. I told him are you serious and he said yes but it's not him it's the company new regulation. Do you know how bad I wanted to walk out the store without purchasing anything they lucky this stuff is for my daughter since shes learning how to do womans hair with weaves. Oh and NO I didnt purchase the bag I walked my butt right out with the purchases.

not sure why there are so many bad reviews on customer service. i went into sally’s today and the associate that helped me was amazing. i’m a bit clueless when it comes to hair related things (or really anything beauty related) and i asked a bunch of questions about what products she would recommend. she was very helpful and informative. i particular love the hair mask she recommended, it smells great and my hair has never been softer. would definitely recommend this sally’s location

Friendly, easy to find what I looking for. Good place!

The staff here is always accommodating and friendly.

I went to this store and it was 10min before closing mind you google says they close at 9pm but they actually close at 8:30pm I went in only for 2 things black hair dye and a face mask. The women at the register was rude. All she said when I walked in was we’re closing in 5 min. No hello how are you or how may I help you nothing. I said ok I only need 2 things can you help me, I need black hair dye she points up the isles and says it’s back there. You would think if she wanted to close so bad she would walk with me and direct me to get the hair dye so I can get out faster. Then I asked her and a guy that was with her up front for assistance To find the face mask because my sister said they sell them there and all they said is we’re closing in 2 min with a nasty attitude. Not neither one of them tried to come back to help me in any way shape or form.. I was disgusted in their customer service. I mean I understand they were trying to close but all I needed was black hair dye and a face mask I had a picture of. They didn’t try to look at the picture or help me find the best hair dye. I left this store with my baby in my arms so upset and felt like I was nothing after this experience. And to top it off they never even said have a good night good bye or anything. I mean how rude was that. I never experienced this type of service at Sally’s before and I am very disappointment with my visit to this store. What ever happened to the customer is always right!!!

A rare moment that a delivery from Oregon Av went positive for me but yeah got a 2 hour delivery deal so was able to do that than get it shipped from the website.

I haaaaate having to go here lol It's the closest to me so it's the only option for saving money but I hate being in here. People are so unhelpful and it's clear folks of a certain tone are preferred when it pertains to their attentiveness?? Walked in here said hello to the brunette lady and she literally said nothing it's just always annoying when I'm there. It's like I'm invisible.

I tried to visit during the hours the store is open, per online and the hours on the door. The doors were locked and no explanation was posted.

I love Sally's and I have been to other locations and this one wasn't my favorite. Items were not organized or well stocked. I can understand stocking problems due to COVID but I wish the store was more upfront about items they are low on. Their store hours are not correct on the web and because the store is small it is hard to Socially distance. However, I still love sally products and I will probably be visiting this location again for products I can't find elsewhere.

Very cute beauty supply store. You can find a lot of selections of combs, hair dryers, and other salon supplies if you are in that place industry. Very affordable price.

As a person who is pretty quick to call out poor customer service- I was very hesitant to come here. The reviews all indicate this would be a terrible experience and I would regret stopping in. Well- not to "yelper blame"...but my experience here was pretty solid. I was greeted upon entry, and the woman there was personable and knowledgeable. Having worked in retail I cannot drive home the fact that it can be a significant challenge to make everyone happy all of the time. Quite often people who come in upset and have already committed to having a bad experience. Like "if they don't have my such-and-such I'm going to lose it!" mentality. That's not good for anyone. So I give Sally Beauty Supply a solid five star review. The service was good, the selection was solid for such a small space, and the fact that they had a really decent showing of natural products was pretty impressive. I highly suggest checking it out for all of the fun professional goodies, and remember- you reap what you sow. Be nice to retail staff and they'll be nice to you!

I went in looking for color removal for my purple hair and brown ashy hair dye, because my natural hair years ago was ASHY. One of the employees kind of aggressively asked me how I know my hair was ashy. She argued and fact checked literally everything I said and when I mumbled "oh my goodness" to my friend she turns around quick and goes "oh my goodness what?" I replied I just want brown hair, after she corrected me so many times on hair numbers and things I don't know when I just want.. brown hair.. and to remove my purple. Hostile and so unnecessary

I've shopped here 3 different times and each time the associate was rude as fuck and seemed completely miserable. Who the hell is hiring these people? I mean damn can they get some type of customer service training?! I didn't realize my spending money there was such an extreme inconvenience to these cashiers!! I tried my best to give this place a chance and it was a hard fail every time. Won't be going back.

This Sally Shop was the worst that I every been in. There was no one at the front desk you just walk in. It was customers in the middle of the floor discussing hair color as you walk around the store and try to figure out where thing at it was no one to help. They was in the back. Then one of the salesperson came to the front and the salesperson that was in the back doing heavens knows what. She got a delivery for food and then the person that was in the front yelled to let her know that her dinner is here. Customers was walking around and no one was helping anyone. Then when I was about to leave I asked can they help me find a item. We found it but was overpriced so I thanks and then I left.

Every. Single. Time. I come here, the employees are miserable. Hire people that are willing to help customers. when there's a sign stating something is one cost, but it rings up at a higher cost, I expect to be given it at the lower cost. I work customer service. I know how it goes. I am going to take the time to find another Sally's location where the employees don't treat their customers like crap.

Tried to shop here, but got a notice from my bank saying the store's charge was registered as fraudulent activity. Should have taken it as a bad omen and not ever returned. I needed a certain hair toner that nowhere else sells, and I wanted to guarantee that this location would have it. After calling the store throughout the course of a day (totaling 13 times, once every 45 mins or so), and each time, getting the line-is-busy signal, I figured I'd just suck it up and go, in hopes they'd have it in stock. Took an uber from a half-hour away, and arrived at 8:28 (all online postings say they close at 9), and when I walked up to the door, the man looked at me from behind the glass like I was stupid. I glanced at the hours posted, and he said "yeah it's 8:30. I know it says 9 online. We're closed." Little known fact the owner doesn't know: 8:28 is, in fact, before 8:30!! Who knew!? Anyways, I watched this happen to another person as well, as the owners were exiting. She asked them if they sold hair dye remover, to which the owner rudely replied "well it'd be like a bleach, and don't try that unless you really know what you're doing." (Note: Sally's sells an excellent cream lightener by Ion, that is gradual enough to where the average person can use it, but I wouldn't expect him to know that, since he "clearly doesn't know what he's doing.") The woman said that her sister, a hairdresser, had told her of a product Sally's sells that does this, and the man repeated his response. TL;DR come for the credit card fraud messes, stay for the insulting attitudes and apathy for taking 10 minutes to at least correct their yelp hours!

Love how it is advertised that this store is open until 9:00 pm EVERY WHERE on Yelp and online but when I arrived at 8:37 the employee working yelled THROUGH THE LOCKED DOOR that they closed at 8:30. I won't be returning.

I dread going to this Sally's location. I used to live in the Northeast section of Philadelphia, and would often go to the one near cottman ave. However, this south philly location is horrible. When you walk in no one bothers to say hello, or help you out, they seem to be on their own agenda, a number of times i've went in i've heard them cursing as well. The last time I went in, no one bothered to come up front either, I waited to be rung up for 10 minutes, and ended up leaving my items and walking out. Never going back there again .

I've never had a problem coming here because I get what I need and leave. I know these girls don't know much about hair, but they could at least know how to work the register.

I don't understand the horrible reviews for this location. I have been coming once a month for the last year and haven't had a bad experience. The staff is pretty friendly and they always have great nail polish on clearance. Stuff can be a little disorganized but otherwise it's a good store.

My experience here was awful. I wanted to buy a stand-alone hooded hair dryer for $99. I explained to the store clerks that I had purchased that same brand before at a different Sally's and that it didn't work. I asked if I could 1) buy the display model, and 2) plug it up prior to purchase to see if it worked. They simply said, "Oh, we can't sell you the floor model and we can't plug things up in here." Even though there were at least three more like models in boxes on the shelves. What would it have cost them to let me test out the floor model, and sell me that one if it worked, and replaced it with one of the new ones? I ended up buying a different hair dryer from them but only because I was in desperate need of one. The store itself wasn't so bad, probably just like any other Sally's but the lack of customer service was the absolute worst. I guess they took their customer service training from the "Just Say No" institute.. I will never go there again unless they're under new management. Very disappointing and negative experience.

If I could avoid going to Sally's I would. The staff is very snobby and unknowledgeable. Unfortunately, I get a few products there that I can't seem to find anywhere else that carries them. I went to Sally's last night. Or tried. I walked up to the door at 8:40 and they had already locked them. Online, it said they were open until 9 and so did the posting on the door. The girl standing at the counter ignored me until I knocked on the window and pointed at the sign that said they were open until 9. She mouthed to me through the glass "we're closed" and walked away. It's a good thing when you go into a Sally's location that nobody approaches or talks to their customers anyway, since there isn't very much help to begin with. I will probably start ordering my products online. I don't mind waiting for them to be shipped I f it saves me a trip here.

Perhaps I just had the wrong expectations when I went in here-usually I tend to go in the more independently owned beauty supply stores, & I was hoping that this would have everything they had, plus more. But really, they didn't have the best selection on alot of things, & their prices seemed high. Like on items that you also could find at drugstores, their prices here were higher, & for items that you can't generally find in drugstores their prices seemed high on alot of things-for example, $8.99 for a set of dotting tools, exactly like the sets that go for under $3 on Ebay & Amazon. I was also hoping for what I refer to as 'off' brands of makeup & eyelashes-I can't tell you how many times I've gotten items from brands that you don't tend to find in drugstores from beauty supplies that wind up being just as good if not better while being half the price. But they didn't have anything like that here. Their nail & makeup tools weren't priced any better either, nor was their selection any better than a drugstore on many of the items. Now in all fairness to the store, I'm not a hairdresser, or nail tech, or beauty professional, so the type of needs they have may be addressed in here, but there's alot of people like myself that aren't professionals that are maybe just looking for a better selection, unique items, or better deals. They did have a good selection of Orly, China Glaze, and OPI polishes though I will say.