Charles B.
Yelp
We arrived on time for our 8:30 reservation, and waited at the hostess area for a few of minutes before being seated at a table that they should eliminate from their floorplan: in the back room at a table directly in front of the fireplace, surrounded by diners on all sides, but also simultaneously out of the sight line of both doorways that lead you into the space. The acoustics of the backroom are such that when it is full, being seated at this table ensures all that every conversation surrounding you is amplified in such a way that is distracting and unpleasant.
Once seated, eight minutes passed by before any server approached our table. Out of sight, out of mind is an accurate saying but it should never apply at a restaurant. We ordered the french onion soup, the romaine and kale Caesar salad, fried calamari with brussel sprouts, two filets (8 and 12 ounce) and a side of the fried rice.
My girlfriend enjoyed her salad, the French onion soup was okay (the flavor of the soup is excellent, the unfortunate phyllo hat they cover the soup with diminishes any of the gruyere flavor but also makes for a clumsy eating experience. What am I supposed to do with it? Eat the pastry separately from the soup? Dip it in the soup? There truly is no good answer, and no matter what you do you'll end up with a mess on your placemat as the hat is flakier than even your least reliable friend. Don't get me wrong, in a different capacity the pastry would be fine, it's not bad - it just doesn't complement the soup in any way. I've thought this in the past when I ordered the soup, and for whatever reason I keep ordering it, lesson learned.
The calamari had an excellent crunch to it (thank you tempura batter). It was a welcome experience after ordering calamari at another restaurant that was floppy and soggy: the first thing that stood out was the crunch. I am not sure if tempura batter gets harder the longer it is out of the fry oil, but that was my perception. The old bay mayo had a great flavor to it.
I am not sure if it is possible to fit more disappointment into a 12 ounce serving of meat than what I experienced with my 12 ounce filet. I requested the my steak be cooked medium, and it came out medium rare at best. It also wasn't particularly flavorful (calm down steak connoisseurs - I understand that a filet is the least flavorful cut of meat - but still, it's all relative). I ate around the edges of the steak, but was quite disappointed that it wasn't cooked to the proper temperature. Without me saying anything our waitress, Liz, asked on two separate occasions if I wanted to have it thrown back on the grill and I declined. They could have cooked it to the perfect temperature but the disappointment would have remained regardless.
My girlfriend's steak came out cooked to the proper temperature and she enjoyed it, particularly the chimichurri on top. I cannot help but wonder if the chef started cooking the 8 and 12 ounce steaks at the same time and took them off at the same time, we both requested medium, and they were cooked to dramatically different temperatures.
The fried rice had a nice flavor to it, but my goodness the amount of oil that remained in the rice could single-handedly lower national gas prices back to a reasonable level. It made it a little bit unpleasant to eat.
Salt and Char's bread and butter ... is probably their bread and butter. I have never enjoyed this simple staple more at any other restaurant. The bread is freshly baked, comes to the table piping hot and is so wonderfully complemented by their lightly salted butter. I could never be disappointed if I came here simply for that and possibly a cappuccino.
The final thing that stood out to me is how new and untrained the food runners were. In the past there were European culinary students that came over to the States to gain experience working in a high end restaurant, and they were terrific. Not once during the meal did either food runner bringing food to our table know who ordered what. That might become complicated if you are serving a table of four to eight people, but serving a couple should not present this challenge.
I understand that it is off-season, that the labor shortages presented by covid have had a dramatic impact on any business' ability to hire and retain talent, but the woeful inadequacy of the food runners who were probably not old enough to enjoy a glass of wine was a bit disappointing.
I have had one phenomenal meal here in the past, a couple of average dining experiences and this was the first and only time that eating here was truly terrible. In no way am I implying that my experience is what you should expect when eating here. On any given night one patron must inevitably draw the short straw and have the worst experience of the night and last night it was my turn. Last night it was not Salt & Char, but rather Oily & Undercooked.