Celia L.
Yelp
I usually have a good time coming here after dinner around the area, but today's experience had me quite baffled.
Ice cream: great! tons of selection and unique flavor combinations, as well as limited flavors every once in a while. My go-to is Honey Lavender, give it a try if you like floral taste!
Service: usually the staff are super friendly, but the blonde lady behind the counter today was less than friendly at best. Since they have the new (to me) brewer series, my partner and I wanted to give those a try. After very reluctantly giving us the 5 samples, my partner wanted to try one last flavor (in the last chance section) before we make a decision. She gave us a look and said she ran out of tasting spoon and "the Oat milk tastes like oat milk." The Asian lady next to her heard her and offered her some spoons, but she refused to use it on us. Sensing how much we were unwanted here, we made our selection and quickly went to pay (she couldn't bother ringing us up but another coworker stepped in to help). We did not say a word more than the flavors we wanted to try and our order, and the whole experience took less than five minutes. Not sure if she was having a super bad day but REALLY shouldn't take it out on your customer. If trying 5 flavors are too much, why do you have a sign on your wall, saying " WE HIGHLY RECOMMEND TASTING IT ALL"?
We both got waffle cones and half way through eating, we realized the napkins it was wrapped with is STUCK on the cone. I tried tearing as much of the napkin off the cone as possible, but one layer was impossible to peel. We ended up throwing half on the cone away.
What a bummer to such fantastic ice cream.