Ari G.
Yelp
I'd like a refund on the last three hours of my life.
I saw that this restaurant had a 3.7 rating and I really should have listened. That's being generous.
This restaurant had all the potential for a lovely evening: waterfront setting, good menu, decent vibes. What we got instead? A three-hour masterclass in being ignored, underfed, and low-key irritated.
Let's start with the heater situation. It's a patio. On the water. So yes, it gets breezy. We asked three separate times for the heater next to our table to be turned on--eventually, they did. But it was still chilly, and when the table next to us asked to have a heater moved between our tables, the restaurant flat-out refused. Instead, they handed us blankets like we were settling in for a campfire. Cozy? Sure. But maybe just invest in more heaters.
Our server started off perfectly pleasant--until we politely asked to move one table over to be closer to the heater before we had even ordered. From that point on, the tone shifted. Suddenly we were "that table."
The table next to us--who sat down after we did--got their appetizer before us. Then a second appetizer was mistakenly brought to them. When they told the runner it wasn't theirs, we jumped in and said, "That's ours." The runner looked confused, wandered off, then came back a few minutes later with it. Cool, glad our food got to tour the patio before it hit our table.
Then they got their entrées before us, too. When our server finally walked by, he didn't stop--just tossed out, "The kitchen's behind, but I saw your order." Thanks for that drive-by update.
When our food finally arrived, most of it was forgettable. The bisque? Lukewarm and suspiciously tomato-heavy. Trader Joe's microwave soup is infinitely better. My salad? Not bad, but plated with all the dressing hidden underneath like a secret. After a couple bites, I knew I'd need more dressing.
Here's where the real test of endurance began: I sat there, in front of my half-eaten salad, scanning the patio for our server. For a solid 20 minutes. My friends were nearly finished eating before I even had the chance to try enjoying my meal. I finally caught the server's eye. He saw me--clearly--and held up one finger before running back inside (I had hoped because he'd realized we were still missing our side dish).
I waited. And watched.
He came back out. Empty-handed. Walked right past our table and took another table's entire order before even glancing back at us. Not a word. Not a "be right with you." Nothing. I cannot stress enough how frustrating it is to sit in front of a $300 meal and feel like an afterthought.
When he eventually made it back to us, it was with a casual "hey," not "sorry for the wait" or "do you need anything?" We had to tell him we were still missing our side dish, which he said he'd check on. When it finally came out, it was decent--but again, not hot. The skillet it arrived in was barely warm. To be fair, he ended up copying this appetizer, but in my opinion, that was the least they could've done. It wasn't doing us any favors when we received our side dish after half of our party was already finished with all of their meal.
To be fair, we did see him again--when he cleared the plates and dropped the check. No final check-in. No "How was everything?" Just a quick clean-up and cash-out.
We paid the nearly $300 bill and left. If we hadn't already been stuck there for 3 hours, I might've asked to speak to a manager. But at that point, I just wanted to go home and eat something that didn't make me feel like I was on an episode of Survivor: Coastal Dining Edition.
There are too many great restaurants in LA to waste your time and money here on bad service and mediocre and overpriced food.