Nathaly M.
Yelp
I recently visited Saltwood with my family, and unfortunately, this is not a positive review. I rarely write reviews, but this experience was disappointing enough that I felt it was necessary to share.
We were seated outside since we brought our dog--no problem there. However, my husband asked if we could move to a different table near a heater because our son was cold. There were only three other families seated, and one had just left, leaving an open 4-person table right next to a heater. When we politely asked the busser who was cleaning that table if we could move, she said she needed to check if it was reserved.
Honestly, I would understand if we were asking to move to a larger table, but it was literally the same size as ours. I work in customer service, and instead of being helpful--especially since this was about our child's comfort--she just stopped cleaning the table altogether and walked away. That told me everything I needed to know. Miserable energy.
We ordered our food, and when my husband and I each ordered a dish that came with fries, we were told they were out. The server kindly tried to offer a different side, but nothing really paired well with our meals. I ended up declining a side altogether since asparagus wasn't available either. To make up for it, the server offered me a beer or wine--but I don't drink, so I declined that as well. At this point, it felt like they were trying everything but offering a proper solution or even a small discount.
My husband had ordered an Old Fashioned, and when it finally came out, it looked...off. If you've ever had an Old Fashioned, you know it should at least have an orange peel or some kind of garnish. This one looked like it had been halfway drunk and then passed along. I've had better drinks at a dive bar. I wish I had taken a picture to compare it to the perfectly styled version on their Instagram.
Then, suddenly, fries appeared--with no explanation. Two different servers had previously told us they were out. Where did these come from? Whose leftovers did we get? I didn't even want them anymore.
Later, utensils were dropped off, but no napkins, and the silverware was just placed on the sticky table. Not wrapped, not on a napkin--just bare on the surface.
At this point, my son had already finished eating, our dog had finished his food, and my husband and I were still waiting for ours. With everything adding up--the attitude, the confusion, the lack of care--I finally walked inside and asked to cancel my burger and just take my husband's meal to go. The server said it was too late to cancel my order which is total bs!
We were literally the only people sitting outside, and somehow still neglected. I joked to my husband about the "flood of patio reservations" that never came, which that busser lady seemed so concerned about that she couldn't finish wiping down a table.
All in all, the food was lackluster, the drink was meh, and the service was poor. We paid $110 for a truly underwhelming experience. I'd rather support a small local spot--or even settle for McDonald's, where at least you know what you're getting.
This is your sign: skip Saltwood and go somewhere else. RUN!