Salumi Chicago

Received my N'Duja and Tatufo Salumi today. Fantastic!!!! They both went on my pizza in my wood fired oven. What a treat. Will be ordering often.

I've gotten salumi a few times and the product is delicious and very high quality, the only time I had a problem, ordered through amazon and amazon sent an expired product, Salumi Chicago immediately responded and more than made it right, fully refunding me and sending multiple replacement products. They're a wonderful small business who stands by their product. Would recommend them to everyone.

I'm obsessed. I feel bad for all the reviews on mixed up orders and people complaining as I received my first online order after being obsessed by the finocchiona which I purchased at the upscale Erewhon Grocery store in Pacific Palisades CA location and had to have more! I ordered several of the 5.3 oz club and they all shipped and arrived perfectly. Now onto my 2nd order - can't wait!

If I could give them no stars I would. I placed an order on January 7, 2022, that I have not received and my efforts to reach the company have never been answered. Huge red flag when you can't reach customer service. I disputed the charge and Salumi's claims to the credit card company are that this is a legit charge even though I never received the food. The order shows it as unfulfilled. How is this even legal? I have my doubts this company is still in business. REVISION: Owner got in touch with me after earlier review and apologized for everything. My emails were apparently lost in spam. The reply to the credit card company, he said he would investigate. He made things right with a food gift, but, unfortunately, what I ordered in early January has been out of stock for several months. In short, I accept his apology and attempt at making things right. I am changing my rating to 3 stars because customer service probably needs some fine tuning so this doesn't happen again.

Received the Barolo and Finecchione salamis. Today is February 7 and the order went in on January 28. The salami are now resting in my refuse bin. This company does not have an additional shipping expense for refrigeration. I live in Naples, Florida and I would have gladly paid for having the salami sent to me in edible condition. When I call and leave a message no one calls back. I hope this company can make it. I usually do not give negative feedback but when is the case of food I like to follow a cautious Avenue.

UPDATE: Right after this review posted, the mysterious missing Copa was located at Salumi Chicago, and my husband got his credit for it. Guess the review caught their attention. It shouldn't be this way, but they finally did the right thing. ************************************************ Terrible company! My husband placed a $119 order in early November 2023 and they sent us a $69 copa that had a label on it with an expiration date in June 2023 but it was supposed to be a special production of only 52 for this year, so obviously there was a problem with quality assurance. Sent the copa back with the label they emailed to my husband, it was tracked and delivered to them on Nov. 30, but my husband still hasn't received a refund as promised. Nobody ever answers the phone, and we are disgusted. If the owner said they didn't get a return copa under my name, my question is, how many other returns are they getting that they couldn't figure it out? The return name and address was on the package with THEIR label on it. Very poor excuse. Go look for it and make it right.

I first became a fan of Salumi Chicago when they had a storefront in West Loop. Since then, I’ve ordered from Salumi Chicago more times than I can count. Shipping has always been fast and the *one* time I got a salumi that was inconsistent with their high quality, their customer service was on point! Salumi Chicago fan for life!

My first order was from Parma Charcuterie, who's website redirects to Salumi. The Finocchiona was superb. The second order was a box assortment with mixed results. Then I ordered the Finocchiona from Salumi, which arrived in inedible condition, very warm, slimey and soaked with liquid, apparently from the freezer packs which were few. It was pretty disgusting. I'm waiting for an email response.