Paul H.
Yelp
Absolutely horrific experience at the Sam's Club Pharmacy, for many reasons compounded one upon the next:
1. They're closed for lunch every day. I had no idea, because it's not posted on their website. I arrived while they were closed, so I did some shopping for half an hour until they opened. Not a huge deal, but annoying, and unnecessary, since they could have easily staggered their lunch breaks.
2. Upon dropping off my order, I was told it would be 20-30 minutes, but that they would call me if it was sooner. Okay, that's reasonable. I had already done most of my shopping, waiting for them to open, but I figured I would make another loop, just to be sure I hadn't missed anything.
3. 30 minutes later, after thoroughly weighing the pros and cons of getting a juicer, I came back to pick up my order, but they told me it would be just a little bit longer. *Sigh*
4. 20 minutes pass. I stand in line again to inquire about the status. "Oh, yes, it will be just a few more minutes." *Sigh*
5. 30 minutes pass. At this point, I've had to email my next appointment that I'll be late, so I'm not pleased. They finally get my order ready, just in time for me to hit the beginning of rush hour traffic, making me even later for my meeting.
6. Throughout all of this, there was never an apology for the wait, or even a "thanks for your patience." No acknowledgement at all, only a vague sense that my business was an annoyance to them.