Maya A.
Yelp
My family and I eat vegan and this seemed like our best option in the area. My main issues were lacking customer service, unimpressive food, and a confusing layout for ordering.
We went in the evening, so it was not busy. There was an order window and a pay window. I had a few questions since their vegan option (hummus) did not seem substantial compared to the meat/vegetarian options despite same price. I approached the order window to no greeting. In fact, it felt like almost a minute straight of silence from all 3 staff as I awkwardly looked around wondering if I was in the wrong spot. When the woman taking orders finally looked up, I attempted to ask one question. She just stared at me until the cashier walked over to tell me about additional charges. That interaction was confusing so I gave up on asking further questions and ordered the vegan option as is.
When I got my food, the sandwich had a thin layer of vegetables, a bit of mustard, and the other ninety percent of it was a humongous glob of hummus right in the middle. I guess it was substantial but who wants to bite into a sandwich with an inch and a half layer of hummus? Even when I spread it out, it was really an absurd amount. It looked house-made but didn't taste like much. The pickles, onions, and tasty mustard were nearly overtaken by the blandness.
I'm sure the staff were tired as it was a Saturday evening. But a little bit of communication really goes a long way. I am not sure if the woman taking orders spoke English fluently, so this is no dig at her. But the barrier made it difficult and I'm not sure why taking orders was made her responsibility.
Perhaps the vegetarian/vegan section on the menu could be pick 2 instead of having set combinations. I wanted cucumbers, but the only cucumber option came with cottage cheese. It would've been great to have some cucumbers and maybe half the amount of hummus instead.
I left confused, a bit frustrated, and definitely disappointed by my food. I can't see myself coming back, but I do commend the business for making many of their components in-house even if I wasn't a fan of the hummus.