Alexis B.
Yelp
I visited Santo for lunch on Saturday with a couple of friends (they don't have a brunch menu, just lunch and dinner). This review is a bit of a bummer to write, because while the food was great overall, everything else about our experience was not great.
Let's get the food out of the way. We shared four dishes from their lunch menu: tuna carpaccio (with radicchio, basil, puffed quinoa, and pomegranate), white bean hummus (with crispy chickpeas, za'atar, and grilled naan), kale tabbouleh salad (with cucumber, chickpeas, red onion, cherry tomatoes, and lemon dressing), and the lamb flatbread (with grilled lamb sirloin, yogurt, cucumber, sumac, onions, and fries). I thought everything was great. The tuna carpaccio was a highlight! But there wasn't anything I didn't like (rare for me)!
Now for the less positive. Santo has the distinction of being one of the few restaurants in Nashville with a dress code for dinner. Their website is a little vague about what exactly that dress code is; they also have a sign outside at the front door of the restaurant explaining that they have a dress code. I think the dress code might come as a surprise to people, since so few restaurants in Nashville have a dress code. I personally know someone who was turned away from their reservation because someone in their party wasn't dressed according to the dress code. I don't love the idea of a dress code at all.
The inside of the restaurant is also kind of stupid fancy? Like way over the top (really high ceilings, a weird table built into this window nook that sticks out of the restaurant - hard to explain, lots of very expensive looking materials). I guess there's nothing wrong with such a fancy place in and of itself. But when we were there for lunch, we were ALONE in the restaurant except for one couple that was eating when we arrived but finished before us (leaving us the only people in the restaurant). It felt very strange to be in such a fancy and empty restaurant.
I also wasn't sure if the dress code applied to lunch as well as to dinner (now having been, I'll say that it's so fancy looking inside I personally wouldn't be comfortable being too casually dressed whether or not they have a dress code for lunch), so I called about an hour before our 12:30 reservation. No one answered either time I called.
Our service was a little all over the place, too - especially since it's not as if they were busy. My friend ordered a drink that never came. Our waiter didn't ask if we were ready to order our food until we had sat there for a long time (in fact, I think we told him we were ready to order, because we felt like we'd been there for a while).
The restaurant is still new. I get that. But there are a lot of great restaurants in Nashville that have great food but don't feel as stuffy or formal or strange. I personally love Epice and think it manages a much homier, warm vibe than Santo. It's a shame, because I think the food was really very good. But I wasn't comfortable at Santo. I don't think any of the three of us have any plans to return. Three stars only because I have no complaints about any of the food!