Rebecca H.
Yelp
This was actually one of the worst experiences I have ever had with a restaurant.
Full disclosure: events that unfolded took place on superbowl sunday.
I was working the entire day from 6:30am to 8-9pmish. My colleagues and I due in part to superbowl celebrationness and pure starvation decided to order a shitload of food. I was not the food organizer so I cannot state specifically what was ordered but it was contained in 3 pizza boxes and one lunch box-sized bag.
The time was 4:30pm. My contribution to the order was a large pizza, split between me and two other colleagues/girlfranz. They wanted to order the veggie pizza however due to the fact that I absolutely despise mushrooms and onions, we requested that the pizza contain mushrooms and onions on only half of the pizza.
I was getting slammed at work. During my ascent to the surface, I started getting extremely hangry. I figured the food was probably there by then (this was like 5:30-5:45) because ordreing food usually takes about an hour max to arrive. I hadn't heard anything, which didn't concern me because I knew it was superbowl sunday and that had been taken into account with my mental status.
I finally made my way out from under my mountain of work shit. It was around 6pm, perhaps 6:15. No food. Ok, I start getting antsy but like I said, I understood it was a busy night.
7pm. Nothing. It has now been exactly 2 1/2 hours since our order was placed. Yes, I understand that this place is probably bombarded with orders but 2.5 hours is ridiculous. If you couldn't handle the orders, you should stop taking them. Order placer called the restaurant, they apologized and said the food would arrive at 7:30.
7:45. Nothing. I'm due to leave work in half an hour. I decide that I'm going to call this fucking place. I call and the phone just rings and rings until the phoen company literally hangs up the phone call. I call again, for the second time, no answer. Ok now I'm fucking FURIOUS.
8:05. Nothing. It has officially been over 3.5 hours. I call again. They finally pick up. After waiting almost 5 minutes to speak with the manager, he comes on and apologizes profusely. The order is coming out of the oven right now and will be there in 20 minutes. Yeah, sure and I'm fucking Santa Claus.
After literally giving up on this fucking bullshit, I"m walking out of the building when I receive a text from one of my co-orderers that the pizza has arrived. Sweet mother of fucking god. I'm like over it at this point but figure I might as well grab a fucking slice on my way out.
Here's the real fucking kicker: they couldn't even manage to get the order right. Because I hate onions and mushrooms, all I wanted was the veggie pizza with the only alteration being the onions and mushrooms on only HALF the pizza. They literally delivered us a pizza with onions and mushrooms on the ENTIRE pizza with all of the other ingredients (broccoli rabe and peppers) on only HALF the pizza. Are you fucking kidding me? Just spit in my face, why don't you? Just pour fucking salt all over the wound.
I feel like the food here could be good but this was absolutely obscene. Needless to say if I'm dying to try Santucci's, I'll stick with one of their other locations in the future.