Raja P L.
Google
I normally don’t write reviews, leave comments, or make complaints, but today’s experience has prompted me to do so due to the staff’s attitude and response.
Monday, 13th October, around 1:30 PM, my wife and I came for lunch — as we have been doing for years, since we really enjoy your hot and spicy food. We ordered dosas and specifically requested for them to be made extra hot and spicy. The staff member taking our order, Divya, informed us that there would be a £0.95 charge per dish to make it spicy. We were charged £0.95 per dosa, totalling £1.90 just for making them spicy.
After paying, I approached the counter to check if such a charge was fair. The lady at the counter, Priya, confirmed that it was correct. When I asked to speak with a manager, I was told there was no manager available.
I find it unreasonable to be charged extra simply for making a dosa spicy, especially as loyal customers who have been visiting for years. I hope you review this policy and the way such matters are communicated to guests.