Schlosshotel Fiss

Our experience was top class in every way. While the location and facilities cannot be beat, the true difference maker was the wonderful interactions we had with staff members throughout our stay. Most importantly our children aged 2 and 6 thrived at the hotel, which added to our comfort and enjoyment as parents. Additional high marks for the luxury board, wine and cocktails which were top notch throughout. Can’t wait to return.

Don’t hesitate to book …this is our 4th visit! 5* all inclusive luxury in every aspect of the hotel, great family rooms, incredible spa with water slide, jacuzzis, huge pool which goes from inside to outside, amazing adult spa with multiple steam and saunas and a family spa too where you can take the kids. The food is out of this world the best buffet and then at dinner you have a choice to have a 5 course Michelin standard meal or buffet and you have a choice of about 30 cheeses too with truffle honey which is a must! Never eaten so much but beautiful food and the kids loved it too! The customer service is excellent from the cleaners, bar men, waiters/waitresses to reception staff can’t fault them. I struggle daily with back pain (the beds are very comfortable) and the second night they added a foam topper to help my back. A special mention to the guys down in the hotel ski shop so helpful and charming nothing is too much trouble and so brilliant with our kids. Pop up the lift straight onto the slopes what more can you ask for! Our kids feel so relaxed in this hotel they happily go down to the kids play area where there is gaming, pool, table football, a climbing wall area so we finish supper in peace! So sad to be leaving and cannot wait to come back again!

Unique point (not considered in my typical reviews): The staff/service was amazing, let me say that again, amazing! Kids club: All kids are collocated in a single area. The staff are really good and the head of the kids club pointed out something about our son that we didn’t really think about before, which has been helpful. Room: Really nice, I think all rooms have a bathtub. The views are great. Food: The best food out of any hotel we have been in Europe. If you are a "foodie," than this is likely the closest you can get in the kinderhotel experience. They have kids club lunch and dinners (not all kinderhotels do). Drinks: Alcohol is not included, but the bar staff makes great drinks that are worth the price. The wine cellar is well stocked. Spa: Really good spa/sauna/steam room situation with adult only and kids area. There is a relaxation room between the pool and spa which is nothing short of what you’d see in a movie. They also have a great plunge pool for those into a hot/cold combo. Special Amenities: An elevator from the boot room that takes you high enough on the ski slopes to get to the gondolas, truly unique and amazing. Playgrounds: Nothing major here. But, being so close to the slopes is a great alternative. Pool: Great kids and adult pool, and very warm water, which is so nice. The outside hot tub is also really quite something. Sitting in the cold snow watching people ski while you are relaxing in a hot tub, tough to describe. Location: Not downtown Fiss, but walkable. But, the location near the lifts where you don’t have to walk… at all… is amazing. Parking: They will park your car and take your bags from your car to your room and when leaving from your room to your car (I wish every hotel had this).

The hotel is beautiful! The reception was extremely nice and also the staff at breakfast was super friendly /attentive. Everything was very clean - the rooms really nice. Our view from the room was really great but the breakfast is the highlight!!!! Thanks from Bavaria Travel Group

Really one of the best ski in/ out hotels I have ever experienced. The food is good, the location is perfect, the in- and outdoor heated swimming pools are great both in summer and winter. There is nothing that comes to mind that could be better. I have been here 3 times and looking forward to return in the winter of 2025.

Mr. Lutz at the bar was amazing. Anything and everything is covered, they even washed my kids straws and bottles. Above and beyond service. First time guests at hotel Fiss and will return again. English speaking, German speaking. Great hospitality. I’ve been to a few nice places and this top 3 in the world. Would not recommend if not fantastic. Thank you to front desk and manager of restaurant. Every employee is well trained and excellent. Ps I looked in 🇩🇪 Germany for good tequila, it wasn’t available. Here at hotel Fiss I had a great margarita and 5 more 👍🏻

We have been spending our ski vacation at the hotel for the past 3 years and we already want to reserve our next ski vacation and it is only the month of May. This hotel is that amazing that we want to go again and again. I love the location, the incredible food and the perfect service. Keep up the amazing work Shlosshotel Fiss.

I couldn’t recommend this hotel highly enough. We were blown away by it all. The way it is managed (professionally and efficiently), the spa area (clean, spacious, functional and comfortable), the bar and restaurant (great staff, fresh and plentiful food). The rooms are super spacious. Comfortable and super clean. Not a marble clad over-modern aesthetic folly but a really proper mountainside Austrian home from home.||If I was pressed to find something to criticise I would say that the lift system is sometimes overloaded at busy periods so you might wait quite a while for a lift to come - there seems to be only one lift in each wing. This didn’t detract from the holiday but it was something we noticed. ||On the last day my son didn’t feel well and the well oiled machine that is the reception/concierge revved into action and suddenly he had products from the pharmacy and an appointment at the medical centre. ||The Beef Club was a superb way to spend our final night and comparable to any top class restaurant in London, New York etc. ||Prices are generally comparable with other mountain hotels of this quality so if you’re looking for a budget break, this may not be it.||I haven’t come back from a ski holiday feeling so relaxed and revitalised for a long time. This hotel seems to take the stress out of everything and leave you feeling renewed and happy.