sofia G.
Google
My parents gifted me the amazing three day course for Christmas last year. Excited, I booked it almost immediately in January to do my course in mid April, from the 13th to the 15th. I received confirmation emails from the school. I bought tickets to travel to Paris, booked accommodation and took days of annual leave from work. A few days ago, one week before my course, they sent me an email to explain I was the only person booked for the course and therefore it would be cancelled (this was with no previous warning whatsoever). I explained my travel plans were non refundable, as well as my days off from work. They offered to book me in next month, and accounted for me to buy everything again (accommodation, tickets, annual leave). I explained it would not be possible for me in May, and if I could book for June or July or later in the year I might be able to make it to which I had no response. Then they offered a few day courses but I would have to use the money from my 3 day course (so yes, not even as a courtesy). I am extremely disappointed, deeply saddened and upset with this situation and how it was handled. After a few emails complaining and escalating the issue, I got a refund for the course.