Momo Renji
Google
Disheartening Experience Despite Previous Positive Visits
I regret to share that our recent experience at this restaurant was both disappointing and disheartening, especially as we were celebrating a special occasion and had previously enjoyed multiple pleasant visits.
We arrived for our 8:15 PM reservation at 8:09 PM. Despite the restaurant being relatively empty, we were asked to wait until exactly 8:15 PM to be seated—an unnecessarily rigid approach that set an unwelcoming tone.
Once seated, we ordered drinks and appetizers. Unfortunately, the sodas came in small glass bottles and were served at room temperature. We requested additional ice, but that took a while to arrive. From the beginning, our server was largely inattentive and disengaged. We noticed she checked in frequently with surrounding tables, while our own was overlooked for extended periods. Based on this contrast in attentiveness, we couldn’t help but feel that we were being treated differently. This left us feeling uncomfortable and disappointed.
When we asked for a description of a particular dish, the only response we received was, “It’s cold,” with no further explanation. After finally placing our entrée orders, we waited over 45 minutes with no follow-up. We had to flag down our server to cancel the entrées and request the check for the items we had already received.
At that point, the manager approached us and stated the entrées had “just come out,” yet the food told a different story. The scallop dish was room temperature, and the fries that came with the lobster rolls were cold. Rather than apologize meaningfully or offer a resolution, the manager’s response was curt and dismissive. He said he could pack the food to go and added, “You can take them or not.” The interaction lacked professionalism and courtesy.
To make matters more awkward, the manager then gave my friend a pat on the back and said “sorry,” which felt uncomfortable and insincere rather than empathetic or appropriate.
We were told that a dessert would be sent out as a gesture of goodwill, but it never arrived before we decided to leave.
Ironically, the best part of the meal was the focaccia bread at the beginning—fresh and well-prepared—though the accompanying hummus was oddly hard and unappetizing.
Overall, this experience was far below the standard we had come to expect from this establishment. Between the poor service, cold food, and the feeling of being treated differently, it was an upsetting way to spend a special evening. I sincerely hope the management takes this feedback to heart and addresses these issues to ensure a more inclusive and respectful environment for all guests.