Seamless

The worst customer service! The soda in my order spilled and soaked all the food, making it completely inedible. I contacted customer service right away, but they refused to issue a refund, claiming I had too many past refunds, a lie. When I asked for a list of those supposed refunds, they said they couldn’t provide that information. Extremely disappointing service. Now I understand why there are so many negative reviews. I canceled my account immediately.

If I could give zero stars I would. The worst customer service. They could care less about their customers. They chose to loose a customer forever because of $3.90.

Worst food delivery service ever. I’ve had issues with Seamless in the past but I keep giving them chances. But never again after today. I contacted customer service because my app said my food was delivered but no one ever knocked on my door. Nothing in the lobby either. Maria offered to have my food redelivered in about 48 mins. We’re starving so I accepted the redelivery but she couldn’t tell me why the carrier did not deliver my food. Did not offer me any kind of credit either. Very frustrating and disappointing. I’d rather order from Uber eats and pay their fees. Never again.

What a joke of a company. Once I have used my promo code for a credit for the first cancellation (when I don't need to worry about going hungry) I will be moving on to uber eats or another delivery service that can actually deliver food. Today was the last straw. 2 separate orders from two different restaurants one after another and both where after 2 hours cancelled. Why? Because they could not find drivers. Wait.... What you are a delivery company, how can you not provide the basic service you offer. Not just that but making someone wait 2 hours because your system has a time out means I have no food for 4 hours and have to do it again. I'm now starving. Customer services have no clue, speaking to a manager and all you get is this should not happen. Dam strait it should not. But they don't care about the little guys. Then while discussing I got told "that's all we can do for you in going to release this call now" and then she hung up. What a great manager! I would totally suggest that anyone reads this likes it so they can see that these things are not going unnoticed and try somewhere else first.

We ordered through Seamless for the first time today. The only thing wrong was that BJ's gave us a gluten free pizza instead of deep dish. I contacted Seamless and they immediately contacted the restaurant and got us a refund for the pizza. Everything else was great. Our driver was awesome and on time, even though he had to navigate brew fest and some closed roads. We'll definitely be using this service often.

I am a member of seamless and I was charged for delivery fees and small order fees I called for a refund and Jey from the Philippines who is a supervisor told me i will not get a refund. I just cancel my membership. Jey was very rude. I have had people ate my food, spill my food and had wrong orders delivered to me. Seamless it not worth it

Ordered food, which was then marked as delivered 20 minutes later and of course had not arrived yet. 10 minutes pass and i decided to contact customer service and was told my food was on the way and would arrive in 5 minutes. 5 minutes later, no food, so I contacted customer service again and a new rep told me that my food was still at the restaurant and waiting to be picked up. Lie number one. Then, I ask for a refund since I obviously was being played. The second rep then tells me that my refund was issued. Upon asking for a confirmation email, the second rep told me "you will receive it". Another 5 minutes pass and no confirmation. I ask for it again and am told "one moment please" Another 5 minutes pass and STILL no confirmation email. From there I decide to end the chat, because I know I had just wasted 20 minutes of my time. I then decide to give their Corporate office a call to see if I can get transferred over to their Customer Service department. After reaching someone and being placed on hold, I was hung up on. Decided to call back again, then placed on another 10 minute hold as he investigates the problem. I decided to simply take a loss on that 30 dollars that I spent, since it was quite clear that no one was going to help me. Absolutely terrible, terrible customer service. From what I remember, their Customer Service used to be much better. It seems as if though they are either outsourcing these scammers and liars. Stay away, if possible. There are many other great delivery companies our there.

Ordered through Seamless only because the DoorDash app was down. I received a message that my food was delivered, but when i checked my order was no where to be seen. I tried messaging the driver who did not answer. I checked My neighbors house because it’s happened multiple times where they drop the food off there even though my address is clearly on the front of my house. Worst service, constant mistakes, insanely long waits, and drivers who can’t even read a simple address. Absolutely awful.