Daniel F.
Yelp
Senbei has been on my list to try for a while now. I was in the area for Chinese New year lunch over the weekend, so I decided to finally order.
I arrived at 11:15 and noticed the sign says they open at 11:30 on Saturdays. I came back at 11:30am, and they were not opened yet. I decided to get coffee next door, and then I noticed them opening up shop at 11:45.
The woman who opened up the shop turned on the machine so I could place an order. I ordered the deluxe (3 toppings) for $25. Crab, Shrimp and Scallop was what I selected. After I placed my order, she then tells me that it will take 20 minutes. While I felt that she could have warned me when she saw me ordering, rather than after.. It's fine. whatever. I can wait 20 minutes.
She starts degreasing the machine.. again I felt like that should've been done the night prior. Who am I to judge though?
20 minutes in and I still don't see my order being prepped. I didn't ask her about it.. but I was starting to run out of time before the Chinese new year lunch with family.
Fast forward ~ 40 minutes in. I see her start my order. At this point, I'm getting text messages that the family is all waiting on me to start lunch. The batter goes in, then the crab, then the shrimp , then the scallop. She closes the machine and cranks it tight. Her timer goes off to open the machine... but it gets stuck. It continues to burn.. Now we're 10 minutes in and the cracker is burnt and ruined. I'm trying to be patient but we're 50 minutes in at this point and I have an angry family waiting for me.
50 minutes in - She apologizes to me and said that it's probably because the machine is not hot enough. She starts to remake the order. I assure her that I'm not mad at her and I understand that things don't always go to plan, but I really have to go soon. Now the timer goes off, and she's opening up the machine and once again the cracker is split, half of the seafood is on top and the other half is on the bottom. She's scraping and it's burnt in different spots. Goes straight to the trash. There's also 3 other people who ordered after me and they're not getting theirs anytime soon either. I feel terrible for the woman working, but I felt just as terrible for the wrath that I'm about to experience from my family for being late and holding up CNY lunch.
She was nice enough to help me cancel the order and gave me a red envelope that contained coupons (when you order $25 or more with them). So about 1 hour waiting, I didn't get the food. I have no idea how it tastes and my fam was all mad that I held up lunch.
TLDR - I waited over an hour and got nothing to show for it. I feel that they were possibly understaffed that day, but also not prepared to operate. Opened their doors late and didn't let me know that it was going to take 20 minutes to get the first order out. I asked some friends that tried it before and they said it's not worth it, especially at this price point.
Will I ever get to try Senbei NYC? I honestly don't know!