Alison S.
Yelp
This was our first time dining at Serende, chosen for its proximity to the Deep in the Heart benefit concert at ACL Live at the Moody Theater, and the advertised perks--15% off with our concert tickets and validated valet parking. As three friends visiting from Waco for a girls' night out, we were excited to enjoy a relaxing meal before the show.
The ambiance was stunning, and the frites were absolutely delicious--crispy, flavorful, and a highlight of the meal. We all opted for burgers, as the only steak option was a 12 oz. cut, which felt too large for our appetites. Two burgers came on brioche buns that unfortunately weren't fresh and crumbled easily, while mine was served over greens. We added bacon, avocado, and egg, and while the flavor was promising, all three burgers were undercooked. With the concert starting soon, we didn't have time to send them back, so we ate around them.
The margaritas were good, though we weren't asked about our tequila preference on the first round--something we corrected the second time. Service was friendly, but checkout was a bit chaotic. Our server had to redo our tickets to apply the concert discount, and when retrieving our car, we were told we'd exceeded the three-hour valet limit and would be charged extra. Our valet ticket hadn't been stamped, and I had to show receipts and messages confirming full validation.
Serende is a beautiful restaurant in a prime location, and we appreciated the partnership with the benefit concert. With a few tweaks to service consistency and communication, it could be a truly seamless experience. We hope to return again--with more time and fewer hiccups.