Sandra M.
Yelp
Living in this building was the absolute WORST renting experience of my life. From the first day that we moved in, it was a nightmare. It all started with signing the lease. We moved to LA from San Diego. When we were scheduled to sign the lease, the manger Vanessa (who is a totally horrible person to deal with, and completely unprofessional and under qualified) said that she had a 'family emergency' and would have her associate there to sign our lease with us. Well, she sent the maintenance man, who I'm pretty sure is not authorized to sign a lease, and who also laughed when I said I hope everything is ok with Vanessa's family emergency, and informed me that she was at Disneyland.
We moved in 2 weeks later. I was pretty shocked when we walked in to our newly remodeled apartment to find that they never cleaned up from the work being done. Construction buckets, layers of dust, it was disgusting. Not to mention there was a broken window, no pole in the closet to hang our clothes on, and no flusher handle on the toilet. After a long day, I turned on the bath water, only to have the knob break off in my hand with water rushing and no way to turn it off.
Once we were settled in, things never improved. The building is COMPLETELY infested with cockroaches. Their ill attempts at spraying, using two different companies yielded no results. Vanessa is never in her office, and next to impossible to get any kind of help with. She is full of excuses, and puts blame on everyone but herself. One example was when I tried to get ahold of her with no success, days later she told me that her phone had been confiscated by an employee at Target. WHAT?! Seriously, I don't know where she comes up with this stuff.
The building not only had cockroaches, the tenants in the building are just as disgusting. They let their dogs urinate ALL OVER the building as well as poop everywhere and just leave it. When I have left emails and messages to Vanessa about poop in front of the mailboxes, and in the elevator, she never responded or had it cleaned up. Apparently that wasn't her job. There has also been on more than one occasion vomit in the elevator and at the front entrance, that would stay for DAYS. Oh, and speaking of the elevator, it constantly breaks down.
In June, I noticed a spot on the wall that looked like it was from a leak. We showed Vanessa, who told my husband yes, it looks like a leak, and NOTHING was done! It wasn't until a month later, when brown sludge water started streaming down the walls that a maintenance man came to take a look. During the process of the leak, we were in formed of NOTHING. It was still a problem when we moved out.
Parking in the neighborhood is horrific. Good luck. After a long day of work be prepared to circle the block for sometimes over an hour. Again, another nightmare of our renting experience.
We were so disgusted with our experiences, the building and Vanessa, that we actually moved out a month early and paid rent for 2 apartments. We couldn't stomach one more day. So our lease is up and nightmare over right?? WRONG. As we all know as renters, we are to receive our deposit by 21 days. Well, those days came and went. We even gave it an extra week thinking it had to have been in the mail. It wasn't. We emailed and called Vanessa multiple times, with zero response. I had to track down the actual owner of the building, which was not easy. She said that she would have the maintenance man look at our apartment for damage (there was none, we left if cleaner and in better condition than when we moved in) to see how much of our deposit we would get back. No. It's past the legal amount of time they had and now they owe us the deposit entirely. When I mentioned this she agreed and we FINALLY have gotten our money back.
The owner was actually very nice, but they need to realize that as long as they have somebody like Vanessa running their building, they are going to have a very difficult time keeping tenants.