Alina S.
Yelp
I wish I could give them a -1 star review. What disgusting manners their workers have. I understand the owner honestly doesn't give a crap about customer service , as well as raving fans experience, since prices are so low and they're open 24 hours. But please, somebody needs to oversee things from time to time.
Okay, here we go. Friday morning, I'm all excited stepping out of the car to put money in the meter, and the moment I'm putting my foot outside, I step on something soft and creamy, and my boot is gliding through some slippery surface of dog poop. Not a small dog, not even a Great Dane, but a dog the size of a horse. I don't want to go into more details since we're talking about a donut shop, not the cleanliness of the streets in Brooklyn.
Luckily, the donut shop was right around the corner. I just want to mention that I come here pretty often, at least 3 times a week. What always disturbs me at the shop is that the owner/manager/register guy or the "I'm a big boss" man would never lift his eyes to acknowledge your presence with a simple smile or just a small question like "how may I help you?" which would be just enough to show that he cares. But instead, it's always "how many?"
"How many?" What? How many donuts, or how many boxes, or how many coffees, or how many times I'm planning to come back this week to deal with your rudeness? So, as always, I was planning to buy 1 box of old-style jelly and cream donuts with sugar powder for my kids and their cousins, and a second box of assorted donuts to take to work. But this time, I asked for napkins prior to anything to wipe my shoe and was given one, literally one piece of tissue. When the second was dragged along, he separated them and only gave me one. So, I politely asked for more, since I not only didn't want the poop to smell in the shop but also didn't want to take that with me in the car. But he just ignored me and started to assist another customer.
So, I waited and then asked once again for a few tissues to clean my shoe outside and received no response directed at me. That was the last interaction I ever had with this donut shop, through their most attentive and full of customer service experience employee of the year. See you...