Shake Shack Arsenal Yards

Husband and I had a late lunch here last weekend. Customer service was nice, the young man at the counter brought our order to the table for us which was kind. Food (Avocado bacon cheeseburgers with cheese fries) was flavorful and filling. Pricey, but what isn’t nowadays 🤷🏾‍♀️.

Ordered online for pick up. Staff claimed they never got the order when I showed up, even though it was proved to have been sent on my end. Miraculously the order appeared when they went to go to the back to check again. After getting home and unpacking my food (two burgers and two fries), it appears they threw someone’s dine-in fries in no container into my bag, in addition to putting a burger that looks like someone sat on it (see video). Shake shack is supposed to be a step above other fast food burger chains but I’ll let the video speak to that…..

This place has two vegetarian burger, options and the rest of the menu that all the shake shack has. It was clean and service was prompt and professional. The indoor seating is good and they also have outdoor seating. The lemonade was very tasty. It was $30 for two burgers, fries and a large lemonade.

Nearby our hotel, Hampton in Watertown. US$52.47 ( ~S$73) for 4 burgers, fries & red wine.. Burger is yummy but quite small ya..

This is my children and I first time eating at Shake Shack. All of the staff was wonderful and answered all of my questions without being annoyed. Your customer service is impeccable the restaurant itself was clean and smelled like wonderful burgers. The food was amazing I am on a diet and one of her stuff recommended a lettuce wrap and it was amazing. Thank you for the great experience we definitely will be coming back

I usually get burgers at shake shack twice a week but after this experience I had to rethink about getting anything from shake shack ever again. I thought shake shack was supposed to be a premium burger brand but they be using old/bad avocados on my burger I feel sick every time I think about it.

The food was excellent. The tables were clean and the staff was super polite and helpful. My server name is X. He took very good care of us. When my burger had shack sauce on it that I didn't ask for, he made sure that it was rectified immediately. Very good service!

Isaiah is amazing, he always severs my food and make sure I’m comfortable. I love how he greets people when they come to the restaurant. Isaiah keep up the great work… ❤️

Have gotten this Shake Shack many times. Always fast and correct with my order! We had shack burgers and fries today that were very solid and piping hot

Took over 30 mins to get our takeout order. We entered our order at 8:37pm, it is now 9:17pm and we are still waiting. I appreciate that the my are handling a lot of orders, but at this rate we could have gone to a sit down restaurant and be halfway through our meal. ----- We ended up getting our food 45 mins after putting in the order. I'll give credit to the staff who asked me what we ordered, acknowledged that I'd been waiting for a long time and finally got our order packed. Sadly they got one of the orders wrong- I ordered plain fries and they gave us cheesy bacon fries that we cannot consume so that had to go in the trash...

Plenty of seating here and honestly one of the more quick Shake Shack's I've been to. Sometimes I notice how long I'm waiting for (which only happens when it reaches a point that a lot of time has passed), so in general I remind myself of this whenever I go to any Shake Shack, but this one in Arsenal Yards didn't have me or my friend waiting too long!

Not sure what to even say. Restaurant seemed overwhelmed by delivery service orders. Staff did not know what foods had even been completed and items sat around getting cold and melted for 20 minutes or more. Manager did offer to remake but hope they get some more organization around orders or discontinue delivery orders. Prices were a bit steep for what it was and this was not one of the better shakes I have had but it was conveniently located

-Management issues continue. So poorly run. Please train or fire the manager. -Waited 24 minutes for my food. A bunch of us were waiting only to realize they were too busy talking amongst themselves to be bothered to call out order numbers or names as orders were ready. There were many people in the establishment waiting 20 minutes plus and a ton of bags on the counter! What's the point of giving us a number if it's never called out or used?! People waiting needlessly as their food is getting cold sitting on the counter. -When I placed my order, it told me there was an error. Trying to get anyone's attention in the kitchen was difficult since they cared more about chatting among themselves and weren't paying attention to customers. -Food is very expensive for mediocre experience. -Cost as much as a sit down restaurant and I got less food and worse quality (and it's cold now)!

The burgers and shakes are the best part for me. The potato buns are awesome. The toppings are fresh. I just recommend getting the double patty. One simply isn't enough. And even with two you might still be hungry. The shakes are awesome. They're one of the best parts of the experience. Chicken is surprisingly good. I had the chicken bites and they were real chicken. Though the BBQ sauce is definitely weird. Next time I'll get honey mustard or something else. The fries aren't good though. They're like cafeteria style crinkle cut fries. Not a fan personally. There was a young guy grabbing orders and walking around to find the right table. Service here was better than Chestnut Hill. I won't go back to the location as the staff was more concerned with chatting than getting orders out. The Watertown location is well staffed and the food was fresh. It's often busy so be prepared to wait for your food. It's worth it to have fresh stuff. As others have said, it can be pricey and you might not leave full. It's tough to compete with 5 Guys who give all their toppings for free. But sometimes I have a craving for Shake shack.

Burgers were really tasty, only reason I gave 4 stars is because although we had a number for our order, it just sat on the counter and wasn't called until I went and asked if our order was up. Like I said though, the burgers were really good & the place was clean

Pretty standard fast food. Wait times are about what I'd expect at a popular fast food spot. They typically get our order correct. Lots of parking around the area, including plenty of the 15 minute pick up spots right out front. Inside has always been clean.

This place opened up during the COVID shutdown. I am amazed they survived, but they have managed to survive and thrive. Shake Shack always stays great. (Although the meat often is coated in salt.) It used to take forever to get your order, but now they a fully staffed, and with app ordering pickup the orders are filled quickly now. We order delivery and takeout all the time, and they never get it wrong. However, Uber Eats seems to be slow. It's becoming our go-to burger because it is really good.

I am actually impressed. Their burgers are good. Pricey AF but good. The cheese on the fries should be a crime, it tasted like melted plastic. It was terrible, I got the bacon cheese fries and that cheese ruined it for me. I didnt even eat it. They serve beer y'all and that is never a bad thing at any burger place.

Usual shake shack taste. Place needs cleaning. Service is poor. cashier is in a hurry even if there was no one behind me. Tables are not cleaned as well as floors. Some of the crew were not even doing anything. No parking. Accepts credit/debit. High chair available Note: all of them are black and mostly male(this is not being a racist as i am a different nationality)

Food here is tasty. We had the shroom burger (w a deep fried shroom on top of the patty) and cheese fries... the cheese is creamy and delish! - honestly, I was expecting a slice of cheese microwaved on top of the fries but that was not the case. We also tried couple of milkshakes, non dairy chocolate and oreo, they were both super good! All in all, food was delicious, as per the cleanliness of the place... it was disgusting. Liquid spilled on the floor between the tables. Tables were all dirty, sticky and with leftover crumbs. The water/utensil station was gross, just dirty gross - don't think any of these areas ever get cleaned until closing time? I'm guessing here, cos you can definitely tell there is no cleaning done during service hours. Neither one of us used the restroom so I don't even wanna think about the condition they keep that in. I would recommend getting take out, cos the food is worth it - at least until someone get sick from the lack of hygiene. Place seems to be new but that look wont last forever if they don't maintain it.

My gf and I had a movie night at Arsenal but decided to stop here for food before. I'm watching out for calories so I was a bit worried about the availability of items I could eat guilt free. Nonetheless, I was happy to see several options I could eat and modifications I could make to make the food meet my needs. The place was kind of crowded and they have a few games which make it a fun place to eat. The screens to order the food were mostly dead, except for one which made ordering food more time consuming. However, the burger meat was delicious. The only issue is that my gf ordered her burger cooked well and it seemed more like medium rare. We still like this place for what it is though. A fun, convenient, fast food casual hamburger joint.

I stopped for a burger ... not many options on menu for burgers? Need more. I had a mushroom truffle burger there which was excellent.. ordered the single, bacon , spicy peppers burgers as not many options. Burger cooked perfectly, peppers too spicy... how about a normal bacon and cheese burger or mushroom grilled onions burger or a Big Mac type burger? Burger itself is excellent burger regardless of sauces, or what put on it? The soft roll was excellent whether potato roll or other. Cheese fries looked good , how about broccoli tots? Need to build out menu further....

the service was slow, though it wasn't even that busy. they also got my food order completely incorrect. specially asked for things to be removed and some things to be added. these things were listed on the receipt so i know they wrote down what i wanted and it was a lack of reading the order that caused the mess up

Reviews are brutal for this location. Not sure why? I've been to this location in person, as well as ordered delivery, and I've had no issues. I've always got my orders appropriately and in a timely fashion. Regarding the service, I haven't had any issues, but I do agree that they're all pretty clueless about the brand and items they sell.

So, if I could post about the company, I'd do that but I have to choose a location, and Watertown is the one that's closest, and the one we dealt with. Sorry, guys! TL;DR #1: my 11 year old son just said, "I got a bacon cheeseburger at school and it was better than this." That is sad. TL;DR #2: If you don't like very (very!) salty food, move along right now. ***** But honestly, the only things that were either good, or correctly prepared of our meal were the shakes and my husband's meal (he has flexible tastebuds ;) ). The fries were somehow chewy, soggy, and hard, all at the same time, and also way oversalted. My burger was oversalted, and the only customization that was attended to was the lettuce wrap instead of the bun (see photograph). I can't eat cheese; it was broiled into both of my overcooked, overly salted burgers such that it couldn't be removed. Our son wanted a bacon double cheeseburger, with lettuce and nothing else. He (an 11 year old) ended up with a "Bourbon burger", which has crispy onions, Shack Sauce, and "Bourbon Bacon Jam", which is spicy and strongly flavored. I want to be generous because of staffing issues due to the pandemic. But we just paid $60 for food that we mostly can't eat, and the cost makes shopping at Whole Foods sound like a bargain. It's hard to feel generous about our experience right now. The worst part is, this isn't the first time we've been thoroughly disappointed with food from Shake Shake. Hopefully next time, we'll remember before we order. ps. according to the email receipt, they clearly received the order with the customizations that we requested. through their app. No love.

Food is great. Service is speedy. Establishment is pretty neat. Bathrooms are clean which is nice. All in all a good restaurant.

Shake Shack is a guilty pleasure of mine when I visit Arsenal Yards. Their soft little potato buns wrapped around the perfect cuts of lettuce, tomato, and cheese-covered smashed hamburgers - then placed in a nice paper pouch, is just a simple and wonderful American burger. Add in crinkle-cut fries, always fried to a crisp - and chicken nuggets made with real chunks of chicken - and you have a winning meal! You can also play foosball here! Though, I wouldn't recommend it during a pandemic. The only knock against this place is sometimes the questionable employee behavior. From not cleaning down tables, to watching a manager on shift hang out with her boyfriend instead of working...

I Asked a few questions which the staff, that they looked confused & bewildered about. I Asked the important question about if a food item was beef-or-pork! After a few confused looks amongst staff - and after a few staff members discussed my question, I received the "I'm not sure" response‼ Also - not any of the 7/8 staff members I observed near - or cooking food were wearing head coverings. As proof, check your cameras b/w 6 - 7pm on Thursday 8/18/22. I'm a long time, satisfied Shake Shack (Arsenal Yards) customer, but I probably won't be revisiting this location...Thank you...

Updated review after take-out: Fries still did not travel well. Packaging is excellent and tamper-proof. Plenty of hand sanitizer available Plenty of screen wipes for ordering cleanliness. Friendly staff. Chicken sandwich is still delicious.

Good quick fast food burgers. Comparable with 5 guys. Good greasy burger, crinkle fries. Awesome chocolate shake that tasted like real chocolate. Clean, fast with a good staff. I think they are opening 1 at Assembly row at some point. Hopefully we will put it in our lunch rotation!

I was waiting in line for Kura revolving sushi next door but got too hungry so came here for a burger and fries. Then went to get sushi lol. Shake shack burgers are always tasty, portion is smaller than most burger places but it tastes good no doubt. The potato buns are soft and toasted. The flavors are good too. One burger is just never filling enough for me. Water cups provided, napkins, and condiments.

Can I say how much I enjoyed my chicken sandwich. Oh and the crinkly fries. The fries were crunchy yet soft inside the salt was on point. The sandwich was the best chicken sandwich I've had. It was the one with buttermilk herb mayo. I had the chicken shack. The thing that took it over the top for me were the extra pickels. Crunchy, crispy, savory pickles...yes more the one. This made my day and I'm definitely coming back.

This place used to have great service but the kiosk all went down, the workers attitudes got worst as they don't communicate the orders out loud or just don't care. This is a great location so what is the problem ? If you don't like the job then please go somewhere that would enjoy your attitude towards customers.

Good Food, but the prices and quantity aren't enough! I'm only going back 1 time a month or less! It's disappointing! You'll want 2 orders of Fries for the small amount they give you! Go somewhere else if you're looking for more food for your money!

Do not trust the pick up shelves! While I waited for my order, I observed two teens. Walking in and out of Shake Shack. They were touching the bags, peeking inside them, watching other people to see if they are being watched, then finally grabbed a bag and walked out. Disgusting! I hope this twerp is exposed and anyone else who tries to steal from the pick up. Get rid of this feature!!! Make customers get their orders from a manned station at the counter!

First Shake Shack experience! Eating burgers without a stomach isn't always easy but I slammed that sucker down. I was pleasantly surprised by the petite size of the burger. I was even more surprised how much I liked the special sauce. I guess the cheeseburger cheese is a sauce that blends American and cheddar. I usually hate American cheese but was ok with the cheese blend. Also FYI if it's your first time in and you don't read the menu well enough, you might be unpleasantly surprised with ordering a shroom burger. It's not a burger with mushrooms. It's a fried portobello mushroom stuffed with cheese. My husband didn't hate it. But he was mad at himself! They have crinkle cut fries ! And coke products! Going to try a shake next time!

Ordered from here twice (ahead of time with a scheduled delivery). Both times the delivery was cancelled right before we expected our food. This is a huge customer service oversight. Someone there said their driver did not want to drive and do the delivery (we live 1 mile away and ordered quite a bit of food - which should all be irrelevant anyway.) The restaurant said something about outsourcing/using Grubhub/etc. This is irrelevant. If you offer delivery, you should deliver. Wild Willy's burgers are better, as is Halfway cafe, Watertown diner.

All the workers are too focused on their conversations that they barely act like they see the customers. And to top it off they talking so much back their they aren't even fully cooking the burgers!

This Shake Shack is located right in the center of Arsenal Yards. It is in a great spot with plenty of seating inside and outside. There are often events in the middle courtyard so it's super convenient to grab a bite here while enjoying live music or other festivities. The staff were friendly, but sadly the quality falls short from other Shack Shack locations. I got the single shack burger and the patty was dry and lacking flavor. The crinkle cut fries were also not very crispy and needed salt.

I first discovered Shack Shake in New York at Grand Central Station when I was there for work in 2014. I was impressed with their service, the burger and fries (fries to me, are the hardest to get right it seems, since so many place have horrible fries, Shake Shack did not), and the Coffee Free Shake! It was without doubt the BEST coffee shack I'd ever had. When they opened here, I was so glad to finally have them in Boston. Since then, they've opened several locations. This location was the second one in Greater Boston that I've visited and I have to say, I was not impressed. I went here during the summer 2021. The food was good, but no better than the plethora of other burger places we have here. Honestly, so far, the one to beat for me is Wahlburgers. They are simply phenomenal. What left me less than impressed with this Watertown Shake Shack location was the service. My order seemingly got delayed, even thought there was no line and only one or two orders a head of me. It took over 20 minutes to get the burger, and my wife's order took a couple of minutes longer. I asked the lady who seemed to be in charge why the Coffee Fair Shake was no longer on the menu, and she informed me that the company had discontinued it. I had a short friendly conversation with her briefly (while waiting for my order) about how disappointed I was since that was my favorite menus item. She unapologetically brushed me off. No friendly conversation or response, no "I understand", no "Yea, I wish they kept it, too", or any such conversation. She just turned around and walked off. So, nope, not coming here again. As far as Shake Shack in general goes, this was the worst thing to do. I can get a great burger in several places, so to get me to return to Shack Shack you need your greatest of all time Coffee Fair Shake on the menu. Without it, I have no reason to return to any Shake Shack anymore.

I'm not going to lie to you all - this is a tough one. On the one hand, I've had burgers that were tastier and faster at McDonald's. On the other hand the service here was very friendly, and the fried chicken bits were excellent. The real yellow for some strange reason, I want to return already. The burger itself was served in a highly portable pouch, but the assembly was a little less than perfect. Though, to be completely honest, I think a somewhat rough around the edges assembly is how they like to do it. The flavor was fine for a fast food burger. Nothing particularly remarkable, but nothing I would say was off either. One thing of note: the patty was exceptionally thin, and I find it curious there can be a "well done" option (at the self-ordering kiosk). What the draw to return is, I couldn't tell you, only that next time, I'll be getting a double. Still hungry but not wanting another burger, I decided to go for their chick'n pieces. Interestingly, this is real chicken (chick'n seems to imply a vegetarian/vegan alternative). These also took a little while, but they were awesome! They were crisp, delightfully tender on the inside, and with a delectable sauce! Perhaps the last thing which helped them over the hump between two stars and three is that the service was superbly nice and kind! This isn't a universal standard in fast-food, and so always appreciated!

Fast dependable, delicious and inexpensive. I can always depend on Shake Shake to feed my craving.

You can't really go wrong with Shake Shack especially if they're doing a B1G1 offer for New Years. I ordered through their app and got 2 hot chick'n sandwiches, smoke stack, hot cheesy fries, and an orange creamsicle float. The packaging was excellent! Everything came in a sturdy box and the drink was sealed for protection. I appreciate the cheese on the side, so the fries didn't get soggy and they also threw in a few packets of ketchup. The hot chick'n sandwiches had a small amount of spice, which was good, but not overwhelming. If you like spicy things, I'd recommend trying extra hot or fire level of spice. The chicken was a bit dry, possibly overcooked, but throw some cheese sauce or something on it and it'll be good to go. The crinkle-cut fries are always a win and the orange creamsicle float was as expected. Overall, an expensive experience to satisfy your burger cravings.

Shake Shack is usually a solid choice for burgers but unfortunately this is not the best Shake Shack location. No issues with the service or the speed, and it's a convenient location in Arsenal Yards. However, the food was not as good as other Shake Shack locations I have been before. Fries portion was smaller than usual and the fries themselves were not very crispy (more doughy than anything). Also could have used more salt/seasoning. I had the ShackBurger double which was fairly standard (tasty flavor for the beef) but a little bit dry. I like Shake Shack but maybe not going to return to this location in particular, just given the food quality.

Look at this pitiful $10 burger. This was after paying extra for avocado and bacon. The bacon wasn't there and the avocado was almost non-existent. Really disappointing.

I loves me Shake Shack so when I heard they were coming to Watertown I was thrilled ... as were the kids. I heard they were open but they are only doing takeout at the moment. I had a late meeting and I stopped in to pick up some food for the fam. Two things - (1) Parking, at the moment, is a pain. You have to park in the garage and in the cold, it seems far (although it is really not - just being a drama queen). This issue should improve when all the construction is over. (2) They are really working out the kinks. If you have ever been to the Shake Shack in Harvard Sq, it has the feel of a well oiled machine. That is not the case here ... yet. I think calling ahead would be the better option right now. My order was correct and the food was great, as usual.

I've become addicted to this place. I love the crazy friendly vibe they have going on. The food is delish. If you are someone who eats big portions or if you are extra hungry then you will need to order two hamburgers instead of one. Took a teenage boy here after a baseball game and he gulfed down 4 hamburgers. I, on the other hand, am happy with just one hamburger per visit. Perfect portion for me. I'm glad I don't work here because if I did I would probably eat up all the profits. The fries are perfect every time. The staff really hustles. To watch them is mesmerizing. Amazes me every time. Like synchronous swimmers in a kitchen.

If you grew up eating Steak'n Shake, Shake Shack is the worst possible version of that memory. Small portions, extra greasy, rude staff, and they charge extra for whip on the shake?!? With so many great places in Boston to get a burger and a shake, you can skip this one. You are not missing anything.

I usually check yelp before I go someplace new, but I really dropped the ball on this one. Probably would've stayed away if I saw the terrible reviews but didn't end up reading any of them until after I already ordered. I assumed this shake shack would hold up the quality of the brand but unfortunately this place fell short. I tried placing an order online however the online ordering system was not working. They do not accept phone orders so I went into the restaurant to order. They have a few touch pads that you can do a contactless order or you can order at the counter. The place was clean and all the employees wore masks. The place wasn't busy, I was able to get my order in about ten minutes. The staff member handing out orders was attentive and checked in with patrons who were waiting. My problem with this shake shack was the food.. I ordered a shake shack burger and spicy fries. I went straight home (5 min drive) from the restaurant and my burger was cold. The beef patty was really thin, there was no shack sauce on my burger. I had added an additional shack sauce on the side but didn't get that in the bag either.. my tomato slice was the same size as the pickle, if not smaller lol. And it came with a tiny piece of lettuce... it was probably the most depressing burger I've had. For the price, it was definitely not worth it. Avoid this place.

The food is good. But....... They consistently screw up my order. For instance, today my order was short one Chicken sandwich. This is at least the third time something like that has happened at this location. Honestly, how hard is it to check the order printed on the receipt stapled to the bag and make sure everything is in there? I should know better by now to check the bag before I leave but I really shouldn't have to. I just don't think anyone there gives a damn, because a lot of other reviews mention the same issue. Get your act together, Shake Shack!

Can you please do the frozen custard last when making my meal? Pleassse!! It's all I ask. Love the foosball though

I love Shake Shack, but unfortunately, this store in particular really disappointed me. I didn't get a burger, fries had a seasoning that wasn't requested, burger was also super burnt and oily. Definitely never going back to this location.

We've been to this location several times, and the first few times it was great. We ate in once, and took food home a couple of times. The food was delicious, even though it's pretty pricey. The last couple of times for takeout it has not been worth it. The burgers have been dry, and got cold pretty fast even though we always bring the food right back home. The chicken bites were old, there were not 10 of them, and the breading was falling off. It tasted like bad fast food that had been sitting under a hot lamp. I should have known something was up when I got the text that my food was ready less than 10 minutes after I placed it - they've never been that fast. Not the worst thing in the world, but I recommend you save your money.

Gave it 2 tries. Both were terrible. I first got shake shack a couple weeks after this location opened. After waiting nearly 25 minutes for 2 burgers, I realized when I got home both burgers were burnt to a crisp. Although my burgers were terrible the first time, I decided to give them a second chance last week. We ordered through Grubhub. I ordered a plain cheeseburger and my boyfriend ordered a double shack (cheese)burger with onions. We also ordered shakes. When our meals arrived they were totally wrong. We received a double cheeseburger and a plain burger with onions on it. No shack sauce, no cheese, no other toppings. Not even close to what we ordered. Also one of the shakes we received was only 2/3 full. We tried multiple times to report it on Grubhub, but there was an issue with just shake shacks specific ordering site on there. (Probably because so many other people were also having issues) so we were never able to get our money back for an order that employees didn't even try to get correct and didn't care to fill a $5 shake up all the way. Very disappointed because I was so looking forward to having a shake shack nearby. After talking to others who live in the area, they have had similar experiences. I will NOT be coming to this shake shack again. What a shame. Next time you're in the mood for shake shack, don't come to this location. Just brave it out and go to Harvard Square to get an actually good burger.

When you order delivery there is NO ketchup w fries and there was no way to request some or call. This is BASIC. Its a burger place. I'm really mad and won't be returning.

Waited 30 minutes for 3 lemonades while staff and the manager chatted and giggled with one another. I asked for an update in my order and it was magically ready in a few seconds... only to find my order fit strawberry lemonade turned into strawberry milkshakes. They couldn't pay me to eat here.

I don't normally write reviews on here, but I was a little disappointed by the varying quality of my Shake Shack order. I visited for a late lunch, looking forward to some fries, a nice burger, and a delicious shake. I'll start with the good. The shake, a chocolate, was delicious. I finished it before starting my meal. The meal left a bit to be desired. Ordering the truffle burger, I expected a premium burger for the premium price paid. I was sadly disappointed. The patty was dry, onions soggy, and hardly any sauce on the burger. I did not finish it. The cheese fries were nothing to write home about, and I'd order those again. All in all, the extras (shake, fries) were good, but the burger left a lot to be desired.