Shake Shack Astor Place

I can't believe Shake Shack would leave my burger open like this in the bag. Are there no covers? I waited 40 minutes for 1 burger. I got a text saying it's ready and will be out shortly. I was right in front of the register, waiting to hear my name called, and reading a book, but they never brought my food out to me or called my name. My food was sitting there. Paying over 10 dollars for a small burger, getting bad service, and receiving no proper packaging for a burger is absolutely ridiculous.

EXCEPTIONAL! as a Dr. working late night and every place denied service as it was near closing time. I gave Shake shack a chance and they delivered!!. Ten and Danny what an amazing duo and asset to this location! With only few minutes till closing…they welcomed me in, and took my order and was able to prepare my food quickly and it made my day. Because of them I didn’t go to bed hungry and had a delicious meal and milkshake to conclude my day. Corporate offices if you are reading this and I hope you are. These two need to be recognize! Made shake shack my go to place from now on for burgers and shakes. Thank you Ten and Danny :)

Shake Shack Astor Place is a must-visit for burger lovers! Their juicy and flavorful burgers are simply delicious, and the toppings and sides complement them perfectly. Though it can get crowded, the modern atmosphere and attentive staff make for a great dining experience. Highly recommended!

Excelent burgers and incredible atention! The place isn't huge but still there are plenty of tables. Not giving 5 stars because we waited 10 minutes for our order and it is supposed to be fast food but aside from that I highly recommend it.

No indoor dining. To go only. There are a limited amount of seating on the street. First come, first serve. No one is cleaning the tables, chairs, or floors. The seats are all occupied, mostly with students hanging out. Someone needs to sanitize the outdoor dining area and rotate people in and out. No napkins, condiments or cleaning supplies. To order your food, you have to wait one person at a time to enter the store to order on the kiosk pad and then you are kicked out right away. An employee opens the door and shouts out your name, and you can collect your food. There are hordes of delivery people clamoring at the door, you have to fight your way to the door before they grab your food. No social distancing. Asked for Shake sauce on the side, but it was on the burger. Food was good, but it was cold. Can't wait for the pandemic to be over, so it will be back to normal at Shake Shack.

The best burger in town in my opinion. And this location is awesome because the orders are taken via kiosks. No long lines! Just order and wait for your names to be called. My favorite is their shack stack burger, which has their signature fried mushroom with cheese inside along with a juicy beef patty and veggies.

I like shake shack and their vegan burgers was good, but a place like shake shake I wanted more from my burger. Overall, the the stuff was great. They only take cards and you order from the computer only. The touch screen i was surprisingly clean. They will call ur name when the order is ready. They have sitting for people too. They have beer

Shake Shack never disappoints! However, I have to honestly say that the service wasn’t the best as we did not receive a message notification that our order was ready while it was left on the pick-up area for quite a bit. This was a management error that could have been prevented.

My burger was excellent. 10/10. I also got a strawberry shake that was filling and the perfect amount of sweetness. This experience proves yet again why Shake Shack is one of my fave burger places

The bev was delicious and had a lot of ice, way too much, told employee to take ice out after I took a couple sips and she filled it up alittle but not all the way back up which was sad. These beverages just have way too much ice. Idk who in their right mind would want so much ice.

Shake Shsck always gets the job done for lunch. This location had a couple tables that hadn't been cleared yet, but I sat down in a clean space to bust my lunch down. Double shack with the cheese fries and a lemonade, calm kill.

Had to feed 3 teenagers after the movies so in a toss up between pizza and burgers I chose my heart. When the Shake Shack wave hit NY a few years ago maybe like 14 idk I was absolutely enamored by the juicy burgers and decided to walk ten minutes in the blistering heat to "keep that same energy" so to speak. I could just imagine how amazing my burger was going to taste and debated while walking as to whether or not I would buy a beer. So yeah we entered, it was calm, the summer chicken sandwich was like hey pick me! I was like nope and ordered 2 Shack burgers, a chicken sandwich for my daughter and a juicy cheeseburger for myself. We got our little table card and sat for a few while the restaurant texted me updates on my order that I placed myself at the digital kiosk since that was the only option. They had a two man team in front one packing orders and one pushing them out to the tables or ppl waiting by the door. I thought it was efficient until.... They got my order wrong twice. They gave me someone else's lemonade; I was like huh bc I thought I ordered in error at first. I just gave it right back and was like hi I'm missing the cheeseburger. And then- and then they gave me a double shack burger as a replacement and I do not even like shack sauce. (Why??) I didn't complain, I did jokingly say I should get a free beer but nope I collected the double shack burger and the teens and went about my afternoon. Did I eat it yes. Did I like it. No. But you know what I shouldn't be eating any cheeseburgers anyway. I talked to the two guys up front pleasantly. The place was clean and moderately busy.

I tried the limited time Korean BBQ burger. The taste was good, but the burger assembly was poor. See images. It was a mess eating it. Fries were really crispy. Location was kind of dirty. There was gum stuck on the bench. I guess it's to be expected for a high volume NYC location, but would be great if they had staff wipe down the tables more often in between seating.

Stopped in for lunch, I honestly can't believe I spent $20 here. I got a small chicken bites, cheese fries with bacon and a small drink. The chicken bites were great. Fried perfectly, the chicken quality was better then I thought and overall they were good. The cheese fries sucked. I wasn't able to pick up one fry without it falling apart. The cheese came all hard, it seized up before I was able to even take two bites. The bacon was low quality. For my drink I got a lemonade, pretty good. Loved that I was able to get a free refill but super sweet. Inside was large, a few tables were messy but that's more on the customers then anything. What I hated was I had to put my order in myself through a computer screen and then at the end it asked if I wanted to leave a 18, 20 or 25 percent tip. Like wtf, I haven't gotten my food yet and I didn't the order myself. Shake Shack, it isn't the customers responsibility to pay your employees, if they even see that. Pay them a better wage and stop hassling your customers, put a bad taste in my mouth.

I love Shake Shack! I still think it's the best burger restaurant!! Each chain is very consistent and the burger quality is just always so amazing. I recommend this to anyone, especially if you like In-N-Out!

For all the hype this burger gets. I'm not sure how people think it's great. It's a decent burger and way better than Dick's in Seattle. It didn't have enough texture for me. The tomatoes were small and kept popping out the back. Lettuce was soggy and didn't give that crunch that you have with a typical smash burger. I also went and bought the chicken buggies. THOSE awesome. Great temperature and moisture and there's a crisp to them too. The chicken ranked way higher than the burger

On April 20 2024 I ordered 4 burgers and fries through the app from shake shack and it told me it was using Uber eats. Kept stalling me and delaying order times and then delivered to wrong address. I never got the order. I had friends over and was so embarrassed. Food delivery is going down the drain, especially in manhattan. This has happened multiple times to me and I am fed up of food delivery screw ups....

Super standard shake shack with self ordering kiosks and everything. Food and drinks are standard and tasty. Sometimes can get crowded around meal times but if you go during off meal times you could find a seat and have your meal there.

Food is decent, everything is self serve. Order on tablet and go up for food. Pricey fast food

Typical shake shack. Standard service, standard quality of food. Not much more than that. Decent seating too.

Takeout only at this location. There are some benches outside. The food is always good, and the service was efficient and prompt at this location. This will always be a go-to when I am craving a quick burger and fries. My whole family looks forward to eating here.

Omg the burger is like heaven! They grill the patty fresh! it tastes really good. I always got extra avocado. Nice location too. Great staff!

This was surprisingly a great well-run shake shack. There seemed to be lots of helpers. A manager standing at the exterior of the register where one would order organizing everyone's order and making sure everyone was taken care of. Our food tasted good. Nothing was burned or out of the ordinary. Good shake shack meal. Place felt particularly clean for where it was. There were workers coming around and cleaning as well. I definitely give this shake shack a 5 star.

Good option if you're craving burgers and shakes. We went as a party of two and were able to find an empty table relatively quick. This Shake Shack spot was brightly lit with adequate spacing between all the tables. There are also gender neutral bathrooms for customers to use (be courteous, please clean up after yourselves and flush the toilet)! We ordered the Shack Burger, Shack Stack, cheesy fries, and chocolate milkshake, which were all delicious. There was a little bit of a wait for the food, which is understandable since we noticed a lot of to-go orders on the countertop space.

Delicious! My favorite is the shack stack (beef patty and mushroom with cheese inside). The hot cheese fries were not worth it because it did not make much of a difference. I would go for regular cheese fries. You can swap the bread for lettuce if you are on a keto-diet. The shroom burger (mushroom and cheese inside) is great for vegetarians. Indoor and outdoor seating! Staff is very friendly! No cash accepted at this location!! Gift card, Apple Pay, and card only! Come in and order on the iPads/mobile app for pick up

WHY DO YOU LIKE THIS PLACE?? There's no seating. Just a few tables and chairs strewn about a corner. The tablet ordering monitors are filthy and always broken. If you order beer or there's a problem it says someone is coming, no one does. The workers don't give a damn. And look at this greasy disgusting food. That's not a burger.

We were in the neighborhood, starving and saw that there was no line at Shake Shack. It was about half an hour before closing but the nice lady who worked here welcomed us in. From what I believe, this location is cashless? Pretty cool since I never carry cash with me anyway. We were directed to a number of kiosks and multiple hand sanitizing stations. I love ordering anything on a kiosk since I like to take my time looking through everything. The ordering process was seamless and efficient and you receive a text message when your order was ready. We didn't have to wait long at all to receive our food. Though there weren't too many seats available, it was mostly empty anyway because it was so close to closing time. The restaurant was super clean and staff was so nice! In fact, I've actually never met a rude Shake Shack employee before, have you? Always good vibes at Shake Shack.

I love Shake shack, and come once a week. (Shhh!) I had not been to this location before so I was excited to try it. The indoor is still closed for dining but somebody waits outside to deliver the food. The app was pretty accurate and I took pretty much exactly how long the app had said that it would take. Which was about 15 minutes on a Friday night. I ordered my standard single shack burger with a side of shack sauce but the sauce did not come with it. I did however add pickles and subtract the lettuce and tomato and it was accurate. I also got fries with the cheese on the side and they were as usual cooked to a crisp perfection crispy on the outside and soft on the inside. My burger was delicious it's always usually cook the same so that was nice and standard and this time I got a little bit of a larger size that was even larger than my bun. The only thing I didn't like was that the outdoor seating was not lit at all. So there is quite a decent amount of tables outdoors maybe eight or so but the lights were not turned on and it was a evening so it was quite dark in there as a person who was dining alone. I'm sure this is an easy fix because I saw that there were strand lights but they just weren't turned on. I would appreciate if there were lights because when you are sitting in the outdoor sidewalk seating there's lots of traffic and big buses coming by right next to you.

This is my first time in a Shake Shack after passing them in many parts of Manhattan. They had an Interesting order system but were efficient. There was not a big queue to use the kiosks as there were 6-7 stations to place orders. The burger was decent but the cheese fries were disappointing - a bit dry without a lot of cheese. I would still prefer 5 Guys over Shake Shack's burgers/fries.

They never get my order right. I took extra time to explain my order and they still didn't get it right. I stupid me forgot to check!

Hamburger and Fry's were good, but ordered through a kiosk, not the best experience. Place was clean but not upscale as you might expect from the facade Nothing special.

Not to be confused with the one in the middle east, which is the Sheikh Shack. I told people years ago, this is not an icon of NYC, it's just McDonald's but tasting worse and 3 times the price (these days twice the price). They proved me right by basically becoming the new "hipster" McDonald's across the country. I can't give them one star though, because the fries weren't nearly as bad as the burger, and they let me use their bathroom whether I'm eating here or not, which most places in NYC are iffy about. So kudos to them.

Where would you find a Shake Shack in NYC that has minimal line? Well, this location in East Village is a dream come true! We always think that Shake Shack has the best burger hands-down (well we can debate for hours). But those lines outside the restaurant have often made me end up at other burger joints. We come across this location quite often and you can usually find a place inside to sit and indulge. What this location offers is the few kiosks so you can simply place your order and get a text when it's ready (and they would call out your name as well). The bacon burger and the fries were simply amazing. What a great way to end a nice evening after a movie date. Free water available. PS: Two restrooms available but need code to enter.

Ordered a double bacon avocado burger and received only a burnt bun with bacon and cheese. Was disappointed at first but turned out to make a delicious grilled cheese.

Warning: this location is CARD ONLY!! I've been here multiple times and everytime this Shake Shack never disappoints. It is always kept clean and the tables are constantly wiped after each customer. There are little kiosks to the right side with the whole menu so you can order everything yourself. The lemonade is delicious, by the way. So are the shakes, of course! The pick-up area is in the middle, and the seating area is to the left. It may be hard to find seating during rushes but overall it doesn't take too long to find a seat. The workers are always super kind and stop by to check up on you. I've had some pretty interesting short conversations with a few of the staff and it feels genuine, not forced. They also take your trays for you when they see you've finish your food. The ambiance is always pretty relaxed, in my opinion, despite the volume of other customers. I will continue to come back!

Shake Shack during a pandemic encourages online ordering in advance with pick up at the door or delivery by Postmates. They are open for ordering in person right now and they are currently building some outdoor seating outside the restaurant while indoor seating is closed off. You can also go to the benches around the corner or to Astor Place for additional tables if you can score one. Only one family is allowed inside at a time right now for ordering- and if you can make contactless payment with ApplePay or WiFi chip, even better. There are distancing stickers on the sidewalk- but when there's hot sun- people make their way to the shade instead of the line designations.

All points are for the shake, which was good. But the burger was heavily, heavily, heavily over salted and drenched in grease. I'm someone who doesn't like to waste food and I was hungry. But I took two bites and threw the rest away. I guess that's why they call it Shake Shack and not Overpriced Inedible Burger Shack.

Ah, every time I'm back in New York, I make an effort to come to Shake Shack. They must be sprinkling some addictive drugs in there because it keeps me coming back! I ordered the Chicken Shack (~$6) with a side of Fries (~$3) and Fountain Drink (~$2). They were pretty busy but when I got my sandwich, it wasn't warm/hot. At most, it was room temperature. That was a bit disappointing but the fries made up for it. Nonetheless, The Chicken Shack is always a good choice. I actually prefer it over the burger now because it's hard to find a well-made chicken sandwich. Until next time, Shake Shack! I'll be back.

Now that i know that this location exists by the Greenwich Village area, I find myself coming to Shake Shack for burgers and fries more than I'd like to admit. This is a cashless, kiosk operated location with about 10 kiosks to the left once you enter. Sometimes a staff member will be there to help direct and guide you on using the machines. It accepts cards and Samsung Pay too which I'm very pleased with. The staff here are very enthusiastic and friendly. They're always cheering and smiling throughout. The seating area is bright, and although it's smaller than the other locations in NYC, most people take their food to-go here so it's not too big of a problem. The condiment and drink station can get super crowded due to its small size. It might be good to have two of these stations (add another by the door or something) to help the traffic a bit. People are always fighting to get to the ketchup and with everyone's hands so full, it's an accident waiting to happen.

I really like this location there is a friendly greeter in the waiting area. I do not remember her name but she has pink hair. She was also available to make food suggestions or answer any other questions. I enjoyed ordering at the kiosks. One can tap swipe or hold their bank apps over it to pay. The drinks are also self service but I did not order a drink. One receives a text message when their order is ready or the server calls your name to pick up your food. There are bathrooms and picnic style tables The food was hot and fast. I tried the custard for the first time for dessert. It was light and sweet. It tasted organic in fact .

1/1/18 My first Shake Shack! You know, every picture I've seen of a Shake Shack burger makes the patty look super charred, pretty much black. So I was totally expecting to dislike the burgers. I really wanted to go to the original place but we just couldn't make it there so ended up at one of the newer restaurants. Well, now I don't know what to think... The burger we had definitely did not look like pictures I've seen of others. It was cooked normally--in fact, I would say not charred at all! From the exterior the meat just looks like In N Out's but much wider and a tad thicker... ...In N Out vs Shake Shack = ?....... sigh.... it's close. Both have pluses and minuses... 1. ShackBurger $5.69: Pretty good... 1a. Meat: So, as I said, the patty is wider and thicker than INO's. In fact, it's so wide it kinda sticks out from the bun, and that's AWESOME. In a world where the vast majority of burger places, at fast food or even gourmet restaurants, it is so awesome to see a "cheaper" burger finally have the correct meat to bread ratio! Now, the meat itself I think is less juicy than In N Out's, but honestly, both are overcooked. However, I don't consider this a sin since you can't get a medium-cooked burger at any fast food restaurant anyway, so whatever. (The exception being Eat On Monday in Mountain View / San Jose, CA, which actually cooks their meat medium or medium-rare and juice as all hell!) But yeah, Shake Shack's is definitely less juicy than INO's though it's still tasty. Winner =........ Shack Shack by just a tad 1b. Bread: Clearly Shake Shack is the winner here. They use some kind of custom bread that I've never had before, at any restaurant or bakery or store. Super soft and moist, yet they hold their shape without collapsing or getting mushy. Also, they're cut hotdog-style, meaning they're hinged at the end, which also helps the less talented hold in all the burger stuffs. INO's is just a standard bun. Winner = Shack Shack by a crap load 1c. Cheese: Both pretty similar here. Both use American Cheese, and the cheese generously covers the whole patty. Winner = tie 1d. Sauce: Honestly, I don't even remember the sauce in Shack Shack's cause everything else was so overflowing and flavorful. Guess that's a good thing. INO's is like a thousand island type dressing. Winner = not sure 1e. Vegetables: I was never a fan of INO's vegetables, which tend to be a big lump. Shake Shack's a beautiful piece of lettuce (honestly... very pretty, as you can see in the pics), and a couple slices of tomatoes. Winner = Shake Shack ..................... sigh................ GRAND WINNER = SHAKE SHACK! (disclaimer--I still think this burger is not really a normal Shake Shack burger since the patty totally does not look like the super charred ones I've seen... so I still need to try more) 8/10 2. Shack Stack $10.49: Pretty much the same as the standard burger but added a big piece of fried portobello mushroom. I liked the idea, but the mushroom in mine was REALLY REALLY REALLY tough. Like I wanted to just bite a little and give the rest to my gf to try, but it was impossible. More tough than beef jerky, by a lot. Also, there's a $5 difference for that one piece of mushroom. I say skip this. 4/10 3. Fries $2.99: Done. Best fries of any fast food restaurant. Period. The outside is super crunchy (even crunchier than INO Very Well Done, which I always ask for) without being even burnt in the slightest. The crinkles made for even more awesome surface area to crisp! The inside is soft, but alas... not perfect as it is dry in the middle. 10/10 4. Strawberry Shake + Whipped Cream = $5.79: I would say it's halfway between a fast food shake and a handmade shake in taste and texture. There are no fresh strawberries. 6/10 5. Strawberry Mint Lemonade, Large $3.15: Alright, I'm super impressed by their lemonades, this fancy version and their normal one. The lemon flavor tastes fresh and intense. Perfect sweetness. And the strawberry totally tastes fresh, and not synthetic like many other places. And again, oh god is that lemon flavor strong! Love it. Might be the best lemonade I've ever had at any restaurant, cheap or expensive. 10/10 It should be stated though that the cashiers at most In N Out's are really nice, and most just can't compare. Shake Shack is embracing the future as they see it, and you actually place your entire order on a computer screen and only pay at the cashier, who isn't as nice as INO's either. Anyway... temporarily, I call Shake Shack the winner over In N Out, with the disclaimer that again, I am not sure the burger I had here was typical. 4/5 #shakeshackvsinnout #newyork #fastfood #burger

Smashburger that's gone cashless. They have a number of counters for self ordering and a pickup space for the online orders. They do have beer, too. Clean and empty when I went on a lunchtime Saturday early at 11am. The ShackStack with a mushroom and burger was excellent.

This is the new Shake Shack that is using kiosks for ordering so you don't need to talk to any humans to get your food started. It's a nice bright location right in Astor Place, though is not a huge amount of seating compared to some of the other big shacks around the city. The ordering is quick and smooth, and you get a text message when your food is ready. Danny Meyer's famous hospitality focus isn't as noticeable when you're running in for some quick fast food, so I'm totally for this new model of shack.

Took my kid and her friend to a show at Webster Hall. While they were waiting in line for the show, I walked over to Shake Shack. Fast service, food was hot and delicious and prices somehow have remained the same as pre-Covid. 40 bucks for three burgers (One was a double) and three fries.

Cashless shake shack near astor place! I actually do enjoy ordering from the machines here as its quicker and more efficient to me. There are also employees standing next to the machines, ready to help you out. Just make sure to wash your hands after touching the machine, before you eat LOL Went at an off hour I think around 3-4, it was not that busy. Ordered, and food was ready in about 5-10 minutes? Grabbed my food and went to sit down. It took me about 15 minutes to finish my meal, but in those 15 minutes I was asked if everything was ok by the employees like 3 times. LOL. felt like I was dining in a restaurant. It's good but I feel like one time is enough as it felt a bit excessive to me. Super kind employees though. They offer to take your tray when you are done. Very good customer service! Food is decent , not much different than any other shake shack, except my fries were a littllleeee dry? But it may just be that batch :)

Disappointed because I love Shake Shack. I ordered a WELL done cheeseburger and got this. I had a long day of work and was starving so I didn't realize I was eating such a pink burger. This isn't even Medium well which is the standard for Shake Shack. Im disgusted

This is by far one of the best Shake Shacks I've ever been too. From the door greeting to the manager personalizing my order with smiley faces on the receipt, to the server calling my name for my order; PERFECT! When we finished placing my order (NOT at the new Kiosk) with the manager. I sat my kids down at a clean table. Now at most locations they are not swift with cleaning the table so this was a first for us. When our order was finished one of the cleaners came to our table and gave us a FREE beverage. Yes I said FREE because he noticed that the kids had one cup and I only had water. WOW, who does that? Shack Shake at this location does. I believe his name is George..he has a kind heart, nice smile and is extremely polite. We happened to come to this location because I was driving by and the kids were hungry. Everything taste so good. Yes I had the fries, Shroom Burger, Crispy Chicken sandwich, (2) order of fries and a plan hot dog. Great location, service and staff. We will definitely be back again. Thank you!

I just ate new Bourbon burger which is packed with flavor. It pairs great with fries and Brooklyn lager in which I ordered. Delicious as always. I must say every time I eat here, the burger n fries are never "hot". I eat in and they both feel like room temperature. They are cooked properly but just feel like they have been sitting and not hot off the grill or fryer. For the money spent, feel I should be eating a nice hot juicy burger and biting into hot, crispy fries. It never happens. Food is delicious but could be even tastier if eaten hot. Love shake shack.

Lovely store, the food was good i had a burger ( i ask for it well done) and some fries with cheese and bacon. I did notice that many people were waiting for seats to be emptied, so more seats would be useful and you can order through a touch screen which was pretty cool

This was my first visit to a location with order kiosks. I had a coupon for a free burger and fries, which an employee had to personally process. Shamel, who was stationed at the kiosks, was friendly and super helpful. I have never heard call and response at Shake Shack. As a customer, I was appreciative of their ongoing efforts to reduce wait time. There was such great energy from the staff as they regularly announced their time efficiency. It ultimately left me with a great first impression and I felt like my business was valued. Thank you and keep up the great teamwork! P.S. The shake burger and fries was perfect, but definitely left me wanting more to satisfy my appetite.

Very excited to see a shake shack here! Friendly staff at the door. He explained to us that they are a cashless business so we order on the screen. It's super quick and easy. They do check ID if you order something alcoholic in order to proceed with your order. The reason why I have it the stars is that the food quality wasn't the same. I felt my crinkle cut fries were left in the heater for hours instead of freshly made. We ordered a chocolate caramel custard and it was the saddest looking custard ever. The middle was melted I tell ya!! At most, the side was still solid for a decent scoop. Mind you, this was a 10pm visit on a Friday but standards shouldn't be lowered just because you walk in close to closing.

I like this location of Shake Shack. It is not touristy and the servers are nice. Also, there are times you can kick where you can actually find a table easily. I also like ordering through the computer. The cheese with bacon fries are excellent! And for some reason the cheese burger with bacon seem to taste better. Overall, this Shake Shack is great! Better than any I have been to - except I still like the one in Madison Park - but that does not have a bathroom. Or does it? We also ordered extra cheese

I hadn't been to a Shake Shack in a while but was wondering around the East Village and decided to stop in. Of course, like most locations there was a line and the seating was very limited. The staff here were very attentive. Note: this location is card only and they have mobile kiosks to order. I was lucky enough to have an eComp code and was able to skip the kiosk and have my order taken right away. I ordered the chicken bites, fries, and a lemonade. Not sure if I will order the chicken bites again, though they were good.

We stopped by the Astor Place Shake Shack for dessert. I had forgotten they were one of the kiosk-only Shacks, but the ordering process went rather smoothly and wasn't that different from ordering on the app. The staff on the floor were pretty nice and friendly, but the kitchen seemed a little disorganized and couldn't find our order for a bit. We got the Shell Game concrete with vanilla custard, cannoli shell, cherries, pistachios, and chocolate chunks, and it was good, other than the chocolate, which came in massive frozen chunks that were so hard they could break your teeth. It was strange that the chocolate wasn't broken up like ingredients usually are in the concretes, and it made it a little bit hard to eat, so we probably wouldn't get that again. I did like the space itself at this Shack, so I would come back, but maybe stick to my usual ShackBurger and fries.

Worst shake shack ever. Used app. Milkshake did not arrive. Everything cold and soggy. And they din't answer the phone. Zero stars.

This has to be one of the coolest Shake Shacks,located by St. Marks Place and NYU buildings all around...This store has that cool flavor as soon as you walk in you hear welcome and how are you..What makes it more cool is the person sometimes has a mohawk or an arm full of tattoo's.. Despite being by a popular college and a very busy street the wait time for food isn't really that bad...The food is always served fresh and hot, be it the burgers or chicken or whatever you decide to order... It's sometimes a young crowd and has a lot of energy... The food plus the atmosphere makes this a must stop if your hungry in the east village...

If you are looking for a funky and hipster burger place, then Shake Shack is a good option. Unfortunately we don't have Shake Shack in New Zealand, so it was a good reason to eat here! I dined at the branch near Astor Place Station, which was super busy, but they have a good ordering system so I did not have to wait long for my food. I ordered the original ShackBurger - a single cheeseburger topped with lettuce, tomato and ShackSauce, plus a Chocolate Thickshake. The burger was delicious and fresh - just check out that lettuce and tomato below!

I did not like, and I can't understand the hype. Here's why: 1) I don't like quirky computer tablet-based ordering systems 2) they don't take cash. You heard me: no cash. 3) Fast food it ain't. My order took 5 minutes. And when my name was called, the counter guy just grabbed one of the burgers that had been sitting up on the shelf from the time I walked in, stuffed it in a bag, and handed it to me. 4) Sloopage. When you bite into it, all the contents of the sandwich slide out the other end. 5) Price/Value. Over $6.00 for a franchise burger is overpriced. 6) I found the beef to be dry. The sandwich just wasn't that good. Sysco quality. In 'N Out Burger blows this place away. I said my piece.