Shake Shack Austin, South Lamar

Ordered a well done burger. I really dislike undercooked hamburgers. I’m not apologetic about that - that’s the way I want it and am not comfortable with undercooked hamburgers. Mine was below pink. See photo. Not the first time it’s happened. In terms of a “quality control” issue I bet they put out a percentage of pink or even red (raw) in the middle burgers that would make the manager cringe. I really wish when “well done” is ordered and stamped on the receipt that they would tell the kitchen to pay attention and not just cook it like any other order, even if they are busy! Especially at a premium price! I do really like their burgers and fries but as someone who doesn’t like undercooked hamburgers I will wait a bit till I want to order again. Unfortunately it was take out so I was home and could not ask for a redo.

Today was my first time to visit a Shake Shack. I’ve heard very good things about their hamburgers and was excited to give it a try. A gentleman working the counter was very helpful guiding me through the kiosk to order a smashburger and an order of fries. After waiting what seemed like an unusually long time, my order was delivered to the table. The burger was small, but very tasty. The bun was very soft and delicious The lettuce was, as the picture shows, tiny and completely wilted I was unable to bite through it, as it slid off the burger in one chewy mess. I enjoyed the fries (warm, not hot) and thought the portion was fair for the $4 charge. Overall, I would like to give it a 3.5 star rating if that was possible.

We came in as a group of 15+ women and the service was amazing. The food came out super quick and Ron went above and beyond with being extremely attentive to us- pick up our food when we were done, asked if we were doing ok, asked for any refills. He even was kind enough to take a picture of us when I asked. I can’t recommend this location enough and grateful that Ron was here to attend to us! Really appreciated him!

The staff here is amazing—everyone always greets me warmly when I walk in and checks to see if I need anything. Big shoutout to Capone for consistently offering the best hospitality. The place is always clean, the food comes out quickly, and it tastes amazing.

This is such a cool place! Its close to downtown and has stunning views! The food was pretty good but it looked pretty different from how it was advertised. The service wasnt really active, bevause you order on a screen. It took aboit 10 minutes to get 3 burgers, 2 fries, and 3 drinks. I really recommend going here

Shake Shack is so dang good!! We are late to the Shake Shack experience but I think better late than never! The burgers are always wonderful and the chicken sandwiches are out of this world! The only thing I will say is that the soda fountains are behind the counter which prevents you from getting the drink/ice ratio to your liking. Other than that, great experience 😊

This location has been amazing for years. I was a resident at LU years ago when they opened and loved having Shake Shack below me. I've moved but I still come here for a quick and great chicken sandwich. Nice spot to pop off of congress and enjoy lunch. Super friendly staff here for as long as I've went. It was busy but the self serve kiosks made ordering through the line quick and easy. Location was clean as well, great visit as always.

The kiosk was easy to use. The menu and navigation I found intuitive. The burgers and fries were hot, tasty, and smelled great. Our server Capone was friendly , attentive and friendly.

Shake Shack has been my guilty pleasure since discovering it in the east coast. I've never looked at another burger the same way since. When asked the usual "Whataburger" or "In-n-Out" debate, my preference is Shake Shack, because what can beat a smash burger?? I'm not looking for healthy, I'm looking for wealth (of the belly). Shake Shack knocks it out of the ballpark, every time. From the quality of its ingredients to its seasonal offerings, to its dog friendly bites, there's always something for all to enjoy.

Fries, chicken burger, and chicken nuggets were all overwhelmingly salty... and truly not good. I didn't finish more then10% of my meal before calling it a day. So many other burger places with a similar price and much better quality.

I was disappointed that I wasn't able to order a rope beer float, despite it being one of the photos on the order screen.  I guess I should have just gone straight to the counter. However, the chocolate malt I ended up with was crazy rich, and the thickness and texture just right.  I wish I could have ordered a smaller one. The regular size had far too much sweetness to finish at one sitting.  I ended up throwing half away since I was heading to a movie next door. This location is surrounded by two full walls of windows and high ceilings; it was very light and open inside. Outside, there is a great deal of covered seating; that will be great in cool Austin weather, assuming you don't mind the Lamar traffic racing by.

The new veggie burger is delicious! The shroom burger is pretty good too. This location has a huge indoor seating area and patio seats. You can self order at the kiosk for dine in or takeout. Parking is at the lamar union garage adjacent to the restaurant.

I am giving this four stars because parking is hard. All the stalls we're taking in both parking garages at 5pm. We had to park on the street in one of the neighborhoods. When entering inside, you order through the kiosk for card or pay cash at the counter. They really prefer you to order on the kiosk. We got our food in a timely manner which was 10 minutes. This was Jeff's first time ever trying Shake Shack! My burger was super pink. We did like the lemonades, but I felt it was on the pricier side. The fries were nice and crisp and he liked his sandwich. If we decide to go back, it would probably just be to a different location.

The truffle burger is the best! Juicy burger patty, melted cheese, and umami truffle make this cheat meal so worth it. Service is quick and friendly. Despite this being a food chain, their employees walk around the dining area and check in on you. I appreciate that extra bit of customer service!

Good burger and fries, great customer service. Several tables were dirty and needed to be cleaned. Plenty of parking available and nice area for walking or to watch a movie at the nearby Alamo drafthouse.

The last time I came here with my buddy we enjoyed it. The food was delicious, there weren't any service issues and the prices were reasonable. I would come back here again for their burger, fries & shake.

The city I live in isn't metropolitan enough to have a Shake Shack, so if I'm in a city with one, I'm eating there! This location is a stand-alone restaurant with plenty of parking. We arrived right when they opened and were one of about 4 other groups of people. We were fortunate enough to show up just before a school group of about 50 kids! The restaurant fit us all. I love the smoke shack, and my son lives for the spicy chicken sandwiches. (They've gone even spicier lately with a side packet of sauce.). The food is great for a chain burger shop. Kinda pricey, but delicious and fresh. I've never been to a Shake Shack I didn't love.

The food was very good. I enjoyed my single well done burger with avocado a lot. The fries were excellent as well. I liked the fact that I could get my burger as I liked it. The black and white shack tasted like a hot fudge sundae. The reason I took off one star was there was a little confusion about whether or not I had to use the kiosk for the free fries or if I had to order it from her. The kiosk said on kiosk but she was not aware of this so I ordered from her. The crinkly fries were outstanding.

To start with we tried to use their tablet ordering system. The list of burgers on the tablet was longer than the one on the wall, leading to a change of plan. Each page on the tablet took an excruciatingly long time to load. Eventually, an employee noticed and quickly took our order at the counter. The food came out fairly quickly. The burger bun was mushy. It was one of the most bland burgers I ever had. This may be in part due to skipping the mysterious shake sauce, but I would expect meat to have some flavor normally without any sauce. The cookie and cream shake was fine.

One of many burger options, with so many great options in town -- whether TX chains or unique one-off places -- it's admittedly hard to put Shake Shack on the podium, but is in the race for a visit from time-to-time. Good location when visiting the surrounding businesses, including Alamo Drafthouse, there is a parking deck, but doesn't feel as easy to casually drop in.

Best service ever. My family was in Austin for vacation and that told us many fun places to visit. They were very kind to my kids also

Heard the staff talk about how they take turns jacking off into the milkshake mix. Will never be returning again.

10/10!!!! The white truffle was sooooo good. Will definitely be getting it again. strawberry lemonade was just as good. It's giving, chefs kiss. ‍

I think this place is good for a fast food joint. As a vegetarian, I liked having two options: a veggie burger along with a fried portobello burger. The portobello burger was really good. The crispy coating on the mushroom made the sandwich feel more indulgent than it was. And who doesn't love classic crinkle cut fries?! They were really crispy and a perfect pairing with the burger. The fact that we could also get beer on tap was a bonus. The Brooklyn Madison Square Park ale was delicious. For a fast food meal, this gets two thumbs up. My only real issue was the amount of time we had to wait. It was a Sunday around 7pm so not the busiest time. And it is technically supposed to be fast food...

My son and I stopped in for a quick lunch while we were out doing electrical service calls. Parking isn't easy here and all the more so since my work truck is 8' tall but that's not going to be as much of a hassle for the average vehicle. I ordered a run-of-the-mill burger, a drink, and my son got a fancier burger, fries, and a drink. Someone else had referred to the service as zombie-like and I'd agree. Nothing objectionable but just bland. Waited an unusually long time for our food considering how few people were there but several came in to pickup orders so maybe that was why. My sandwich was good but I think their buns aren't stout enough. I didn't get fries this time but I do like their fries here. I don't like not having self-serve drink refills as it takes too long to get a refill. Total cost of the lunch was $28.14. Was it good? Yeah but not THAT amazing. It took a long time, parking was difficult (for me), and it seemed like a lot to pay for two burgers, two sodas, and a fry. Just not a good value.

Nothing like a pre dinner appetizer from shake shack! Highly recommend pairing your dinner with a round of fries and then finishing off with a shake shack shake after dinner. Studies have shown this increases happiness. Great service from James and Robert AND they were able to split our shakes #goats

Avoid at all costs gave my wife and I food poisoning. Ordered the Lockhart link burger and the sausage was brown and extremely dry. Looking back it was probably old and I only assume the burger meat was also old. Restaurant was also dirty and unorganized. Do not go here unless you want food poisoning. Ruined Shake Shack for me I will never return.

I had a great experience - my shake was wonderfully chocolate and my burger was so tasty and the perfect size! I love shake shack and am never disappointed

Stopped by on a sunny Sunday for lunch with the entire family. Even though it was peak lunch hour, the staff were friendly and attentive. The ordering line was smooth and efficient, and the staff bringing stay in orders out was also efficient and friendly. The delicious and friendly experience we have come to love at this family favorite eatery!

The rumors are true, Shake Shake has some of the best burgers hands down! The fries are not over cooked or under, they are just right! From the second you step inside, the ordering process, asking questions about the menu, & till you leave with a full belly the service is fantastic.

After having extreme FOMO looking at the delicious photos other Yelpers have posted we made it here!! We parked in the parking garage and a had a very short walk to Shake Shack. We were greeted by a super friendly employee who took our order. We arrived around 3pm on a Saturday afternoon and we were so glad it wasn't packed inside to dine there. It allowed us to catch up with our family and enjoy our burger and fries. I definitely failed to snap a photo of my food. I went with what is popular so I ordered the Smoke Shack with fries. The burger was good although when compared to local joints this one was smaller. Still tasty and the crinkle fries were on point! I am so used to cold and soggy fries so to have crispy fries I was loving it! I tasted my godson's cheese fries and they were good. They loved their milkshakes they ordered. I wanted to order all of the holiday shakes since they looked so good! Maybe next time I will try a shake!

Like a normal Shake Shack, but they don't clean it. Also, the reception to your phone is terrible and they don't offer wifi.

I have always wanted to visit Shake Shack. Finally got the opportunity to visit with the godchildren. Burgers were smaller than other burger joints but it was definitely higher quality than McDonald's. The lady taking our order was very friendly and provided recommendations for which burgers to order. They have a nice dining area inside and outside. Condiments, cutlery, and drinks are next to the order taking area. The god kids enjoyed their shakes, burgers, and fries. Win for all.

The chicken nuggets were over cooked. The burger was alright. The bun lacked flavor. The service was quick and the place was clean .

Could have been a LOT better. For just about $19 I got what was in the picture. the palm of my hand is bigger and thicker than the chicken patty. almost thought I was being served a White Castle slider. Minimal parking available, located in the trendy south Lamar/Barton Springs area, and it shows.

McDonald's would have been 100 times better than this disgusting place . $40 something dollars for a greasy mini burguer , a pathetic hot dog , 6 pieces of lard nuggets and 2 drinks . Why is this place even open ? Gross

Shake Shack was, underwhelming. I'm not sure what all of the hype is about. I ordered a Double SmokeShack (Angus beef cheeseburger with applewood-smoked bacon, chopped cherry peppers, and ShackSauce on a toasted potato bun) and it cost me $10.49 without the fries or drink. So for my meal alone, with fries and a drink, I paid over $20 after taxes and a $2 tip. Not including the extra food for my sons. The food here absolutely should not cost twice the amount of most burger joints. It was just as satisfying as the food you could find at P. Terry's or In-N-Out which is way more affordable. We also waited 15 minutes for our food to come out when there was no line and only four other tables being used by other customers. The service was also super bland and zombie-like. No smiles and kind of a downer. For the price, you're better off going to Hopdoddy or even Five Guy's. Just to be clear, the food tastes good, but it's way overpriced.

Taste was great, but the size was literally that of a slider and I got the largest thing on the menu (the shack stack) and even that one wasn't that "stacked." All the pictures you see posted are at a side angle making it look big. When it comes to the regular burgers were flatter than the dollar menu at McDonald's. I came thinking I wasn't really hungry but left still not feeling full Anyways, taste was really great and ingredients seem quality, but definitely not a filling place if you're just grabbing the burger and a drink. Staff was very kind though.

The food was delicious definitely different from other burgers. A1 customer service, the manager Rob was very helpful and was very nice. Definitely recommend tryin out this burger shack. We will be back!

The burgers and fries were excessively priced, and the quality of the meat patty was subpar - it resembled a dishrag. Despite our efforts to clean the tables, they remained sticky. Service was practically non-existent, with the only interaction being someone delivering our food. Which is fine with us. Unfortunately, the taste did not justify the $16 price tag for a burger and fries. Our burger seemed to have more lettuce than a typical house salad, and the buns were unusually small. The drinks were also disappointing, with an abundance of ice, and they cost $5 each. The location was unremarkable, providing nothing worth bragging about.

Lunch! It's been awhile so we grabbed a cheeseburger and a chicken sandwich. Fries and a shake to wash it all down. The Shackburger comes as a single or a double. I went with a single and you get a pressed thin seasoned (saaaaaalty) patty with a slice of cheese, two slices of tomato and a leaf of green lettuce. Veggies were nice and fresh. Bun had a very (un)healthy dose of delicious butter - I bet you can ask foe no butter if you're a bit more health conscious (but seriously you're eating a greasy burger). I opted to put the Shacksauce on the side (looks like Mayo and ketchup mixed together). It wasn't bad but I went to my go to ketchup and mustard. I also had them add pickles but there were other fixin's I'd you wanted - onions bacon. Chick'n Shack is a fried chicken breast with just enough batter to give a nice crisp bite. Pickles and an herbed Mayo goes on this sucker. It's tasty - but we're waiting on a spicy one (that's the bandwagon these days). A basket of crinkle crackers fries - always a crowd pleaser. Strawberry milkshake. Starts off pretty thick and has a more natural strawberry taste than some other places. There are so many burger places on S Lamar you could pretty much keep a standard rotation through all of them!

Went here for lunch over the weekend. Cool IPads that you place your order on and straight forward with pictures too. Food came quickly and delicious. Love that you can substitute bun for a lettuce wrap instead. Friendly employee keeping dining room clean and helpful when we had questions!

Sad to do less than 5 stars for a Shake Shack, but I was disappointed. First, parking is available in a garage right behind the restaurant (I missed this memo when I arrived). I did not get clean vibes when I visited. The kitchen area felt dirty, and the restaurant itself just didn't feel like it was cleaned a whole lot. When I first came in there were 2 guys hollering over the counter to the kitchen, which made me think there was a crazy customer, but it turned out to be two of the employees. This in itself made me want to leave, I felt so uncomfortable. My food was decent, it's hard to mess up their burgers. The cheese for my fries wasn't super melty like I have had at other Shake Shacks, but it was tasty none the less. Overall, don't think I will return to this location.

Came in on a Sunday night and there was a good crowd of people at the restaurant. For my meal, I had the Lockhart burger and an order of cheese fries. The star of the show by far was definitely the Lockhart burger. It was super juicy burger and I thought that the pickles were an excellent addition because they helped balance out the meaty taste of the patty/sausage. The cheese fries is where this place missed the mark for me in terms of reaching the coveted rating of 5 star perfection. The fries were not fresh and kind of cold as well as the cheese. Anyways I'll be back especially for that Lockhart burger!

This Shake Shack location is found in a shopping plaza with (free) underground parking. My husband and I decided to order a late lunch on a Saturday afternoon. We made an order via on line so that we could pick it up on our way back to our vacation rental. We ended up ordering: Shake Burger With Double Patties, $8.39 prior to tax- It cost $3 extra for a 2nd patty to be added ($5.49 prior to tax for just the single burger), My husband opted for this large burger. Since my husband was sick, I didn't try any but he liked it. Shroom Burger, $7.09 prior to tax- I was surprised to see a portabella burger on the menu so I decided to order it. This burger is breaded, inside is the portabella mushroom and cheese. Definitely tasty and would answer this again. But a bit pricey. Shake Shack Bones, $7.99 prior to tax- Comes with 5 large biscuits, a lot larger than the treats we typically give our little girl. I thought it was great to see that dog bones were on the menu. And since we were having some food here, figured she should have something from here too. They are made by Bocce's Bakery, in New York, with Shake Shack printed on each bone. Our little girl really liked the dog treats (broken in small pieces, she still has a few left). Side of Fries, $2.99 prior to tax- Crinkle cut fries, reminds me of the ones you can buy in the frozen section of the market. Tasty, standard. ------------------------- (Total= $28.64 after tax) Food was pretty good and pleased that there are options for dogs here (including a poochini, which is a dog ice cream). But the food is pretty expensive. Surprising that the prices of the burgers do not include fries. This was our first time having Shake Shake. I am glad we got to try it and would frequent it more often if the prices were a little cheaper.

Burger is pretty flavorful, but a single is tiny compared to P Terry's. Also, they take your order and then don't deliver your drink until you get your food. I kinda want my drink when I order, not when my food comes. They looked at me like I was crazy when I asked. And they bring you your food on a tray, but they don't think napkins, or a straw, or ketchup. So you have to get up again anyway? Doesn't seem very efficient or thought through. Better quick burgers in town. For sure.

I placed an order today. The cashier was playing some casino game on her phone. Nikita was more focused on her game than helping me. I kept asking her to look at the screen, but the cell phone game was more important than the customer. What gives?

I got the mushroom burger, vinilla custard and a drink. 17.03$ and there was only one mushroom inside the patty and was tough as rubber. too expenses, tastes like shit

The burger saga continues. This is my new number one burger joint as of this writing. I ordered the double cheeseburger, some fries and a purple cow( cuz it sounded cool). Everything was fresh and cooked to order. The burger was muy scrumptious. The lettuce and tomatoes were fresh. The sauce was immaculate. The crinkle cut fries were very good. They could've added a little more salt is my only gripe. The purple cow( which is one of their floats that uses grape soda) was also tasty. How long will they hold the top spot? P.S they are on the expensive side though. My order was $18.

Kita and Kyla are always so nice everytime I come in they treat me with so much respect best shake shack in Austin!!!

can't go wrong with a classic! this is a great Shake Shack with friendly service, I will continue to come back for the SmokeStack burger.

I'm a fan of the Shake Shack. But I put the Shake Shack in the league of fast food thin-patty burger chains. Yes, we'll always have the Texas institution Whataburger. Sure, we may be stuck with California's In-N-Out. And locals love to talk about the thicker-patty, pricier Hopdoddy. So where does this leave the New York transplant? Somewhere in between at the purgatory. But this purgatory is good, because we're still surrounded by hell, ya know. Plus, comparing with Whataburger, In-N-Out, and whatever else - the plain ShackBurger (aka cheeseburger) is good but it's not going to have anybody raving. But still, you cannot not give kudos to the Shake Shack for coming up with a burger that features Lockhart's BBQ sausages. And their thick concrete shakes are sometimes innovative. What really won me over are two things in the menu - and yes, two things only - that got me raving... and one of them will be a surprise. Read on, read on.... 1. Shack Stack - the ShackBurger stacked with the fried portobello burger. But this fried portobello is stuffed with cheese that oozes out as you bite in - and it's rich! It's good! It's richly good! Get this if you love portobello and also having lots of cheese in your burger. But yes, this burger is pricey, coming just below $10. Still, I get hankerings on ordering it again - because it's that artery-busting-but-don't-care good. At least there's no bacon, so you can say it's on the healthy side. 2. Shack-cago-style Shackburger - yes, this is the surprise, an off-menu item consisting of a regular cheeseburger, with all the Chicago dog toppings inside - and priced as a cheeseburger! Talk about Chicago-love with relish, onion, cucumber, pickle, tomato, sport pepper (for the kick!), celery salt, mustard - and all this in the burger instead of the hot dog! If the burger tastes this good, then I'm sure the Shack-cago dog does too (embarrassingly, I haven't gotten around to it, but this burger is a secret solid favorite! Honorary Mention: Chick n' Shack is the chicken burger here and the Chick-fil-A guy told me that Shack makes better fried chicken sandwiches. But I am not sure how it compares with other local establishments. So there you have it - where else can you get these two things? Cheesy-portobello? Chicago dog toppings in the burger? And before you judge me on this, those In-N-Outers judge theirs by saying Animal-style should be mandatory. Well, try the Shack, but also upping the game.

I've always been a fan of Shake Shack and have yet to try any of the Austin locations. I expected it to be no different from when I tried it in New York, and I was right! Even through Uber Eats, the quality was still there (although the fries were less warm but you can't really control that) and I really enjoyed it! Definitely one of my favorite fast food burger places. Food: The burgers are always on point. The bun is soft and chewy (arguably my favorite part of the burger), and the other ingredients are great too. The fries are also a gamechanger. Shake Shack fries are some of my favorite and although a little soft, they're usually super crunchy and good. Oh, and the cookies and cream shake was probably one of the best I've had. Ever. Atmosphere: How can I not love my own home? Service: Can't comment on this really. Nothing out of the ordinary. Overall it was a pretty seamless delivery experience. Definitely didn't have too much trouble and it wasn't a hassle for me.

Wow, who new fast food could be this delicious! I've had Shake Shack in NYC and in LA ... I'm not sure what this location does differently, but it is even better than any of the others we have tried.

This location used to be one of my favorites because of its design. Sadly we went about a week ago and the inside was absolutely disgusting. As a restaurant owner if your place looks like this on this inside during COVID-19 it simply means you could care less about your customers and your employees safety. This comes down from management and you can tell the staff could care less. One of the guys taking orders also had his mask off the majority of the time. Won't be visiting this location anytime soon. The food also seemed extremely greasy and was just not as good as it had been in the past.

I had a delicious plant-based burger and milkshake and fries from this location delivered via Uber eats recently. Despite it being a delivery, the food was still really delicious and relatively warm and fresh upon arrival. This place never disappoints and always has consistently delicious food. I love the location on South Lamar and love how easy it is to get to it from the movie theater that is nearby.

Clean restaurant with the menu on the wall next to were you order. They also give you handy vibrating pagers to let you know to go pick up your order at the counter. We were able to get our order soon after finding a table. Basic condiments are at a stand by the kitchen. We enjoyed a Single Shackburger with cheese, a ChicknShack, fries and Strawberry Lemonade. I can say everything tasted good and was reasonably priced. I recommend Shake Shake as a good alternative to regular fast food joints. It's not fine dining, but the food was satisfying.

I got the new veggie burger and it was delicious! Probably one of the best veggie burgers I've had. It was made out of black beans and beet. Sabrina was so nice and helpful, and the manager made sure we were taken care of!