Shake Shack Columbus Circle

The other day, I stopped into the new Shake Shack at Columbus Circle, to check it out. I frequently shop at the Whole Foods (on the ground floor), so the idea of a Shake Shack nearby - on the second floor - was definitely a joyful one! And it turned out to be even better than I thought it would be! Yay! The staff was nice, the place was clean, the line was reasonable and the food was delicious. I ordered a Veggie Shack plus French fries, and everything tasted fresh and on point. My only complaint was that the music could have been a little softer; yet - to be fair - I'm sensitive to sound, so maybe it was just me. I didn't bring it up, as others around me didn't seem bothered by it. If you find yourself hungry after an afternoon of walking in Central Park or an evening of shopping at Whole Foods, then come upstairs for a delightful treat. : ) My Best, Kat

Shake shack is like a McDonald's for foodies. While the menu is primarily made of boutique like burgers for meat eaters, there are 2 vegetarian burger versions. This location was clean, the staff were friendly, the service was fast and the food was great. Hop in here for a quick bite and a glass of wine before (or after) getting your cultural fix at the Lincoln center.

4.5 stars. Honestly, surprised no one has reviewed this location yet as they’ve been open for a bit. Located inside the Columbus Circle building on the 2nd floor, this is one of the nicer Shake Shacks in Manhattan. It’s not very large with only a few tables but it is pristine and was hardly ever busy the few times I went after work. You can order at kiosks to the left of the entrance or at the counter. They had staff greeting customers, helping at the kiosks, delivering food at the tables and cleaning up. It was great. There were even staff walking around checking in on diners. During my last visit, I ordered the Black Truffle Burger, Truffle Fries and small soda. The burger had Gruyere cheese, truffle sauce and crispy fried onions. I loved the crispy fried onions which gave the burger that nice crunchy texture. The truffle sauce smelled heavenly and was not too overpowering. The fries were perfectly fried, topped with cheese and came with a side of truffle mayo. The truffle mayo was really addicting, and I dunked both my fries and burger in it as I ate. So good! It’s nice eating at this location as it (usually) isn’t overcrowded, providing a more comfortable setting to enjoy a burger and fries after a long day. For me, the cleanliness, proactive staff and the atmosphere really added to the overall dining experience.

Christopher was here working hard to get everyone a seat. Lines were big and people weee all anxious to order and find a seat. Staff working efficiently and with kindness and calm. Efficient and organized . Huge crowds pass through and they manage it well every time I am here. Gluten-free buns.

Well... This is probably the worst managed shake shack... I've never seen, even in the cheapest burger places for take out burgers put into the dine-in paper bags and placed in a bag haphazardly... I had to ask them, and after a long wait they gave me two take out boxes to which I had to place myself... Oh, the burgers? Son well done to the point of crispy... And no, I did not ask for a well done option when ordering... As one of the employees said, "this place...." If you can, go to another branch.... Not sure if it's a very bad management or non-existent training, from cooking to packaging, and the lack of pace...

As a vegetarian, I often avoid burger places, but because my friend wanted a burger, I decided to check it out (thinking I’d just have to eat something different afterwards). To my surprise, there was a veggie burger and the staff assured me that both the veggie burger and the fries were separated from the meat. The staff was incredibly helpful when it came to this and really really nice. I could tell they really enjoyed being there and helping customers out.

Shake Shack at Columbus Circle offers a satisfying fast-casual dining experience with some notable pros and cons. The standout feature of this location is undoubtedly the quality of the food. True to the Shake Shack brand, the burgers are juicy, flavorful, and cooked to perfection. The crispy crinkle-cut fries and creamy milkshakes complement the main dishes wonderfully, creating a classic American meal that hits all the right notes. Another positive aspect of this Shake Shack is the staff. The employees are pleasant and attentive, providing good service that enhances the overall dining experience. Their friendly demeanor and efficiency in handling orders contribute to a positive atmosphere, even during busy periods. However, the major drawback of this particular Shake Shack location is its limited seating options. The scarcity of available tables can be frustrating, especially during peak hours. This issue may force customers to either wait for a seat to open up or opt for takeout, which isn't ideal for those hoping to sit down and enjoy their meal in a relaxed setting. Despite the seating constraints, the quality of the food and the pleasant staff make Shake Shack Columbus Circle a viable option for a quick, tasty meal. It's particularly suitable for those who don't mind potentially eating on the go or are lucky enough to snag a seat. While not perfect, it still delivers on the core Shake Shack promise of delicious, high-quality fast food.

Shake Shack at Columbus Circle offers solid food, and the truffle burger was flavorful, though a bit too fatty for my taste. The quality is good overall, but seating can be tough to find during peak hours. It’s a convenient spot for a quick bite if you’re in the area.

4.5 Honestly, surprised no one has reviewed this location yet as they've been open for a bit. Located inside the Columbus Circle building on the 2nd floor, this is one of the nicer Shake Shacks in Manhattan. It's not very large with only a few tables but it is pristine and was hardly ever busy the few times I went after work. You can order at kiosks to the left of the entrance or at the counter. They had staff greeting customers, helping at the kiosks, delivering food at the tables and cleaning up. It was great. There were even staff walking around checking in on diners. During my last visit, I ordered the Black Truffle Burger, Truffle Fries and small soda. The burger had Gruyere cheese, truffle sauce and crispy fried onions. I loved the crispy fried onions which gave the burger that nice crunchy texture. The truffle sauce smelled heavenly and was not too overpowering. The fries were perfectly fried, topped with cheese and came with a side of truffle mayo. The truffle mayo was really addicting, and I dunked both my fries and burger in it as I ate. So good! It's nice eating at this location as it (usually) isn't overcrowded, providing a more comfortable setting to enjoy a burger and fries after a long day. For me, the cleanliness, proactive staff and the atmosphere really added to the overall dining experience.

The other day, I stopped into the new Shake Shack at Columbus Circle, to check it out. I frequently shop at the Whole Foods (on the ground floor), so the idea of a Shake Shack nearby - on the second floor - was definitely a joyful one! And it turned out to be even better than I thought it would be! Yay! The staff was nice, the place was clean, the line was reasonable and the food was delicious. I ordered a Veggie Shack plus French fries, and everything tasted fresh and on point. My only complaint was that the music could have been a little softer; yet - to be fair - I'm sensitive to sound, so maybe it was just me. I didn't bring it up, as others around me didn't seem bothered by it. If you find yourself hungry after an afternoon of walking in Central Park or an evening of shopping at Whole Foods, then come upstairs for a delightful treat. : ) My Best, Kat

Food came out cold and the ordering "system" is totally disorganized for a place that's so busy. Ambience is terrible. Just noisy and chaotic.

On a whim I ordered Shake Shack through Uber eats and according to the app, the truffle burger was the most liked burger on the menu. On top of that, it was bogo free so couldn't resist. I decided on the truffle burger, 2 of them, wrapped in lettuce, with a side of fries. It didn't take long for my order to be prepared and it was made just as I requested. As far as the taste of everything, let's just say you couldn't pay me to order it again. The burger patty itself was thin and definitely well done. The outer edges were dark brown and crispy which might actually appeal to some taste buds. There was the overpowering pungent black truffle sauce on the burger that had a heavy mayonnaise undertone to it that I just couldn't stomach which caused me to toss the entire thing out half way through. The fries were nothing special either, just regular crinkle cut fries with a pinch of table salt. If this meal is indicative of what Shake Shack has to offer I'll pass in the future, no matter how hungry I am or how good the deal is.

Hadn't been to shake shack in a couple of years but needed a quick bite on the way home. Ordering system was a bit frustrating since they don't have enough number cards. I found myself waiting by the kiosk for a couple minutes looking around for a number card when finally an employee came back and replenished them. I don't know if it's typically like this but it seemed very short staffed. Nobody was at the front (hence why I wasn't able to get help with the number cards). Food also took a surprisingly long time to come out. The staff were friendly and the food was the expected quality. I took my food to go but there's an ok amount of seating if you wanted to eat your food there.

The service was absolutely horrendous. Me and my friend were waiting for a seat and as someone left we were about to sit down after they threw out their garbage. However all of a sudden a worker pushes us aside and says to a lady that just arrived through the door that here's her seat when we've already waited for a while for that seat. We told him that and he brushed us off. When we approached him again he just ignored us and walked away.