Shake Shack Glendale

We love shake shack. Always a great burger and fries we grabbed a bunch of burgers to go at this location and were very happy with our decision. The surrounding area is very clean and safe. There is outdoor seating available as well. The restaurant was very clean inside I took off a star for the bathroom not being as clean as it should be but overall it was great experience. Very limited on street parking which requires you pay.

This lady is very rude and shows attitude when I asked for a side of sauce and condiments. And looks at you with disgust for a simple request. Felt a negative vibe from this location from some of the workers. Where they hire these emo, depressed looking individuals is beyond me. Also the burgers and fries are expensive. I paid $33 for a shroom shack burger, truffle burger and fries

I think shake shack is overrated. Last time got a veggie burger to try and it was ok. But the fries was so dry and not what I was expected since I had the fries before and it's was good specially with the cheese but this time it was not.they are expensive for super dry fries and an ok small burger.

I was actually disappointed in the food, I thought it would taste better, it didn't. The burger was pretty bland and the fries were a little soft not crispy. I may return one day and try one of their other burgers, but so far they were just an ok burger spot. I prefer Tom's Burger in the hood over this spot.

I had never been to shake shack before but I had heard so many marvelous things about it. But I’m a true cali girl and you know us, we don’t think any burger joint can possibly be better than our beloved in n out. But boy was I wrong. First of all, shake shack is sooooooo winning with this vegetarian option thing. In n out needs to step their game up!! I got the stuffed mushroom burger. I’m completely obsessed!! Every time I see a shake shack I have to stop now. The way the cheese just oozes out. It’s amazing! Also the shakes are freaking amazing!!! The fries are crisp and have flavor. I’m in love. I feel like I’ve cheated on in n out but it’s so worth it. I can’t wait to go back again. Waiting in a 20 minute line is so worth it

"Shake Shack is a modern day "roadside" burger stand that's elevated the classic burger joint experience. Their high-quality ShackBurger, crispy crinkle-cut Shack fries, and creamy ShackShake make for a delicious combination. With a focus on using all-natural Angus beef and sourcing ingredients from trusted suppliers, Shake Shack serves up tasty food with a side of community spirit. A great spot for a quick, satisfying meal!"

I had a very unpleasant experience at this particular location. The worker who was helping me was rude and had no clue what customer service entailed. Perhaps there’s a lack of training. But, one thing for sure is that the company needs to focus on making sure the workers treat customers with respect and kindness. I took my business right down the street to another fast-food restaurant where they clearly knew how to make their customers feel welcomed and appreciated. Will not come back here again!

Super simple to order and my food came right away. But what stood out was one of your staff named Alexis. She brought out my food, and was so kind and already checking to make sure I had everything I needed. As I sat and ate, I noticed her checking in on everyone with the most genuine care I think I’ve ever seen from any establishment. Such lovely energy and a great part of your team.

We love coming here, shake shack is the best burger for value in town! In-n-out who? We love the service, and their crinkle cut fries! We also love getting the truffle burger when they have it on the menu We prefer to sit inside when we come here, but it is also nice to sit outside when the weather is good

Vegetarians, beware! My spouse went to pick up an order we placed online: a Shroom Burger for me and a Cheeseburger for him. Imagine my shock when I opened the bag at home and discovered that my "Shroom Burger" had a meat patty hidden under the mushroom one! I have been a strict vegetarian for over 20 years, and this mistake is not only deeply upsetting but also a serious concern given my dietary restrictions, which are based on both religious and moral principles. I double-checked the receipt to ensure the error wasn't on my end, and as I suspected, the receipt clearly showed that I had ordered a Shroom Burger. We immediately called the restaurant and spoke with a manager, America (if I recall her name correctly). She took my number and called me back. While she offered to remake the burger and comp it, we were already home--20 minutes away--so driving all the way back was simply not worth it. When I asked for a refund, she agreed but only for the Shroom Burger, not the entire order, despite the fact that my spouse's burger had become cold and soggy during the time we spent trying to resolve this. He couldn't even enjoy his meal because we were stuck on the phone trying to navigate the situation. To make matters worse, America struggled to take down our name and order details correctly. Adding insult to injury, I was told it would take six days to process a refund back to my card. Why can't they issue an immediate refund? Additionally, when I asked how I could obtain the comp card she mentioned, I was informed that I'd have to return to the restaurant in person--essentially requiring me to go back just to receive a replacement or the card. There's no option for an emailed code or an alternative solution, which seems absurd in this day and age. This incident completely ruined our evening, and the lack of care and proper resolution is appalling. The fact that I was nearly served meat after two decades of vegetarianism is an unacceptable error, and their inability to handle the situation professionally makes it clear they are not equipped to accommodate dietary needs or resolve customer complaints effectively. I strongly advise dining elsewhere if you want to avoid similar mishaps.

There is street parking and a parking lot round the back. It is Glendale so it's all metered parking. Nice place and clean. More than enough seating and spacious. The staff was really nice. I had a Single Black Truffle Burger. Very good and was more filling than it looked. But wow it's pretty small lol. I also got the parmesan fries with truffle dip. Also really good. The fries were crispy on the outside and soft inside and the dip was pretty awesome. Parmesan was just right. The Mango Passionade was refreshing. An employee offered to take our trays when we finished. All in all a delicious meal and great service. Thank you!

Amazing experience after an open mic night Best strawberry shake And manager America was playing the best music and was just giving the best atmosphere ever love

In a quick overnight trip to LA checked in pretty late and almost everything was closed or closing some fancier places still open but just wanted a quick bite. Saw this as it was accross the street and grabbed some food to eat at the hotel. Order a double cheeseburger, fries and a strawberry shake and I was pretty much pot committed when I saw the almost $24 charge. To be honest the meat was very good and the hamburger was juicy and bun was great. I enjoyed the fries also as they were crispy on the outside but tender inside and well seasoned. The shake was outstanding. The service was good, the place was busy but efficient but just can't get over the price. A family of four could easy drop almost $100 and that probably does not include the tip so too pricey for me for this cost I would go to a full sit down restaurant. So the food a solid 4, the vibe is a 4.5 but can only give it a 3 for the value.

I had been to a Shake Shack, but not the one in Pasadena. I must say this was the most welcoming staff I've ever encountered at a restaurant. I noticed it not only in my "server", but everybody else. They were genuinely nice! In todays environment, it was very welcome. Kudos to the manager for creating such an awesome staff.

My friend and I came and we were really floored by how friendly Jason was! The food was great as always too. The place was clean and food came out quickly.

The food was expensive and mid. The staff was friendly, the restaurant was clean. But for what we ordered as a family of 4 I honestly can't say it was worth the $90 I spent.

Decided to grab lunch since we were in the area over the weekend trying to kill time while waiting for our friends to finish the Pokemon Go Tour event. They mentioned the new Korean bbq influenced burgers so it was the perfect time to try it! We walked in, not super busy, cashier was super friendly. The lighting in the location is awesome! Huge windows overlooking the street and nice outdoor seating. Our food came out super quick too! We ordered the New Yuzu Honey Lemonade, Korean BBQ Burger, Korean Style Fried Chicken Sandwich, and fries. The sandwich was a bit odd, I guess the sauce kinda soaked into the bun making it weird and soggy. The burger was much better and highly recommend! I'd get it again any day. Really hoping it becomes a permanent menu item!! The yuzu lemonade was also phenomenal and hope for a permanent item. Can never go wrong with Shake Shack!! As we finished, we got up and one of the workers kindly took our tray to clean up. Super nice and don't see that often. Overall a great location, especially next to a ton of other great spots next door like Philz Coffee!! IG: @ammysalamii

My daughter & her friend wanted to come here to celebrate a belated Thanksgiving. Was lucky enough to get a parking spot right when a car was leaving, but the parking sign was confusing. Also tripped twice on the umbrella stand that was on the sidewalk. Not safe. Good food otherwise. The bun was nice & soft, but the burger size is a little small compared to In-N-Out, etc & I didn't see a meal option.

After seeing a play at Pantages we were hungry! Hadn't eaten dinner. Couldn't find a place that was open and ended up in Glendale. Shake Shack saved the day. Yum grub even at 11pm at night! Can't beat Shake Shack Burger and fries.

I haven't been in this location in years but glad I was finally able to try it again. Got the truffle burger which was so good with cheese fries and tropical kiwi as my drink! The staff was friendly and nice while the ambiance is chill

Right across from the Glendale Hampton Inn. Super convenient! Ordering kiosk was very user-friendly. Restaurant was clean, food came out quick and correctly. Hot dog is tasty, bun is fresh and nicely toasted. Fries perfectly cooked, could be a bit warmer. Chocolate shake has a great flavor and is not overly sweet. Very nice!

When in need of a good burger fast, hard to beat the quality and consistency Shake Shack brings. The Avocado Bacon Burger and the Smoke Shack pictured here are some of the all usual favorites.

This location closed at 11 PM on Friday's. We walked in at around 10 PM and only 3 high tables were open and the bathrooms were closed off for cleaning already. Though I can understand and respect that the staff would like to start closing up, the restaurant hours were still open for about another hour. I was unable to use the restroom and once it was cleaned, this was locked off. While, shake shack is always a consistently decent burger. Don't come to this location late if you want to enjoy dining in. Please plan to take out or try a different location.

- Tasty burger, but the bun is sweet and I thought it was weird - The potatoes were very good. - Lemonade was good, too.

Christian was sooooo helpful and went above and beyond for my husband who ate there on June 22nd at 9:25pm at the Glendale location. We love the food at Shake Shack and the customer service is always great!

I go there often with my boyfriend! Friendly staff and I love how they decorate for the holidays! This is yummy fast food! Best fries and burgers!

One of the best burgers in the entire fast casual game. I really don't know how anyone could possibly hate this burger. The patty itself is the one of the best in the game. I absolutely love smash burgers and this easily is one of the best I've had. The Cherry Peppers are equally as good. The combination of that and the "ShackSauce" elevates this and creates such an awesome and unique flavor. The bacon is elite as well, can't forget that. Also ordered the strawberry shake and that was amazing. I've actually never had strawberry flavored anything and I was very surprised with how much I enjoyed it. I've had the vanilla shake in the past and I loved that so you really can't go wrong with any shake here. What holds this back here is the fries. Not a crinkle fan at all but I still had to give them a try. Not a fan. Still doesn't take away from the fact that Shake Shack is one of my favorite fast casual restaurants of all time!

Burger was great! Cooked thoroughly, warm gooey cheese, and crisp bacon on a soft bun. The peaches and cream milkshake had bits of peaches in it. Service was excellent, one tall African American cleared our table when we finished and we had another worker ask if we needed anything. Fries also delicious! The only reason I docked off a star was due to the messy bathrooms. The floors were littered with trash. Garbage bins inside were full, the floor was filthy. Very gross.

... I just needed something quick in the midst of Christmas shopping. Normally* I would go past Shake Shack but this time it would probably the quickest. I chose chicken shack!... Aaand? It was absolutely gorgeous!! Chicken breast can typically be so dry, but here it was juicy, tender, simply incredible! *What concerns me about fast food, though, was also evident here, that is that a significant proportion of patrons and workers are significantly overweight, which may not have anything to do with each other, but certainly might.

We were just at the Americana at Brand today, a very nice open outside mall. We decided to try out this location of Shake Shake. The parking is really bad in this area, so make sure to get here early, and if you park in the structure it is very expensive. We both had the Shake Shack burger which is the standard cheeseburger, fries and drink. I got the strawberry lemonade which was really good. I found the burger to be okay, not great, but good. It was also fairly small. I want to give this 4/5 stars for being a good meal.

Amazing service! Came here for the first time ever trying shake shack! Got the shroom burger and the fries! Delicious! And cute seating area! Service was awesome!

I stopped into this Shake Shack location in Glendale earlier this week. I haven't been too many locations other than the one in Vegas prior to this trip. The decor of the place is very cool there's a lot of outside seating as well. When you first walk in the registers and see your left and there is a huge menu board with all of their different menu items that you can order from. There are so many items that sometimes it might be hard to decide. I ordered the shake shack burger single and it's a great burger. You're able to taste all the ingredients that come into the burger. My first reaction when I first saw the burgers that it's kind of small but it was also very tasty. Also I got the hot chicken sandwich with extra hot spiciness, but it wasn't really spicy at all. The chicken itself was very thick and juicy and the slaw that it came with complemented the sandwich very well and gave it a great bite. There is a lot that is in the back alley that runs behind all of the stores right there so parking shouldn't be too intimidating. Be sure to pay for parking at the kiosk.

"Hey so what's a custard?" I always forget what the diff is between ice cream and custard. The nice employee who was ordering my order thru the IPad says "a custard is made from egg yolks." Sold! Now on to the burger. I got the Shack Double Burger and it's the closest thing to a smash burger from a chain restaurant. It's not juicy tho. I like my burger patty well done but I feel like it was too well done. Look I'm in the minority, I don't love cheese on my burger. Since this is specific to me, I'm gonna say the cheesiness of this burger made me not like it too much. I tried the crinkle cut fries- asked for it to be well done. It was not. It's fine. It's not crunchy at all. I want to say they underfried it. The custard: I got the double scoop- vanilla and chocolate. It's creamy, it's delicious. I love it! I love how sweet the vanilla is but I love the chocolate even more cuz it's balanced. I want to try the strawberry next time.

Went to the Americana and kids wanted to have a burger. They wanted Shake Shack, as we have been here before. The food was good as always. We had a Double Smoke stack (nice amount of spicy kick), double shack burgers, cheese fries and we tried the tiramisu milk shake. The Milkshake was a bit too sweet, but good taste none the less. I love the crispy crinkle fries and the melted cheese on top hits the spot! The price is a bit high, but quality makes up for it. Overall, a good experience! Come check this place out if there isn't one near you. Happy Nom Nom!

After a day of some intense hiking, I was hungry and saw this Shake Shack; I decided to stop in for a bite.  The quality turned out be maybe one rung below In N' Out, and one rung above Wendy's. I ordered a Double Shack burger with a side of Bacon Cheese Fries; both were AOK, but nothing to write home about.  The "special sauce" was so bland it was almost unnoticeable.

First time at this location. I ordered the Truffle Burger and Fries today. Both were delicious. Good customer service. A lady worker came by to check in and brought me a cup of water. Pleasant experience, would definitely eat here again.

Awesome customer service! We ordered fries with our burgers and chicken sandwiches but meant to get cheese fries (our mistake) and our server Alex (I believe that was his name) brought out cheese dip for us. He saw that we had kids and even let them sample some vanilla custard! It tasted so good and creamy. We will for sure get it next time. The chicken sandwich and fries were nice and crispy too. I recommend getting the sandwich with the bacon jam and adding the fried shallots! As for the lemonade, it was good but maybe a little too much ice in the cup lol Also random pro tip: dip your fries in the vanilla custard! I've been doing this since I was a kid. I know people are very divided on this practice but don't knock it til you try it! It's THE BEST! I honestly can't believe how attentive and thoughtful our server was. He really made the shake shack experience wonderful. The good food and good service will definitely have us coming back for more!

Parking: Paid parking spots behind Shake Shack. But if you're willing to walk, there's free unlimited parking at Glendale Galleria and you could walk across Americana. Food: This location is just as good as any other location I've been to! Appreciate that they're willing to make substitutions (I usually get swiss instead of american cheese). Ambiance/Service: Busy but not too loud. Food for 4 people came out within 10 min! Workers were very kind and accommodating.

The service at this Shake Shack location was great and very attentive. You order at the front and they bring the food to your table. Parking is in the back of the store. The burger was a bit too oily for my liking and my hands had a lot of oil after I was finished eating it. It tasted good, but I felt like my body was begging for more of the lettuce and tomato since there was so much oil. The fries tasted very good, but a little less salt would be perfect. Their garlic herb mayo is absolutely delicious and we finished all of the sauce they provided us with. I am not too sure I would come back for a burger, but definitely for their shakes and french fries.

Nice outside patio available even before SS opens. Their mushroom burger has fewer Calories than their veggie burger.

Probably the worse burger I ever had. Worse than the one I had at Shake Shack a year ago and the one two years ago and the one 3 years ago and at all times I was very disappointed. I'm not sure why I keep going back, maybe hoping that I will like it ? That it will be better than the last time. Well so far no success. This Glendale location is nice so when I'm in the area I always see it and never go in. Until last Friday when I finally decided to stop by with my son. We paid a high price for our lunch that we didn't enjoy. I ordered 2 cheeseburgers (very small cheeseburgers) 1 fries and 1 drink it cost me $21.46 ____ Wow

After some shopping at The Americana, I decided to grab a quick bite. It's been years since I last had Shack Shack, so I was pretty excited about having the Shroom Burger ($7.99) again. There's nothing better than cheese stuffed in a portobello mushroom. After I ordered, I never received a number. When I asked the employee if they called my name, the girl brushed me off. Later she realized I never received my number, which was a bit awkward. Anyways, the burger arrived and it was pretty small. I can't say it's worth the price overall. It's good, but not thaaat good. The hype has definitely gone down for me here, sadly.

Was visiting The Americana at Brand and was getting hungry, so I checked what was around the area and saw Shake Shack. Well, don't mind if i do! As is my usual these days at Shake Shack, I got a double Shackburger with lettuce wrap. Shake Shack notably puts more salt on its patties than any other burger place, and also has thicker patties than you would expect. Anything more than a double can be excessive. Make sure you get extra Shack sauce on the side! Service was fine here, no complaints. You grab a number and they'll bring your food to your table. Fairly straightforward. Also want to note that this is larger than most of the Shake Shacks I've been to in SoCal, which admittedly is not too many. But nice to see the high amount of space along with the high ceilings. Definitely worth coming back here if I'm back in the Glendale area!

Great burgers, fries and shakes but, you have to order them separately because they don't come in a meal so, it's pretty expensive.

Whenever I'm out of town, I always try my best to not eat at chains or go to a spot that has a location by my home. However, Shake Shack is the exception. Whether I'm home or on vacation, I always make room for Shake Shack. The burgers are always juicy and the fries are alway crispy and fresh. This location had friendly staff and instead of waiting for our number to be called and walking up to the counter, the staff found us and brought our food to the table which gave it more of a dining in experience. This is also located in The Americana which makes it a great spot for refueling in between shopping!

You should pick up from here only if you hate yourself. They seriously should remove that option from their location, especially since they don't even have a pickup window and you are forced to go inside. It's located on the busiest intersection and they have no dedicated parking lot or pickup parking. Finding parking is a competitive sport and you will pay (literally) or have a nice walk. Sadly, there are no winners or medals. Be sure to give yourself plenty of time to circle because that will happen regardless. The staff do you no favors. They don't bother to text you when it's ready and they will place your food in a wide open bag sitting on a "pickup" shelf with no signage. In case you're wondering, yes, I did tip. I thought it was strange that the shelf was not monitored so anyone could walk up and grab a bag. I found it annoying that I would be dining on cold food.

Excellent customer service! The people working here right now are working so hard and it's Halloween! Their spirit/energy is optimistic and inviting. They do a great job representing the company. My family and I treat ourselves to Shake Shack on special occasions. Every time we come, it's always so fresh and delicious. I get the veggie burgers and they're so good. Today, we were surprised that we all got free ice cream for wearing costumes. Thanks for being a fun fresh place for burgers that don't make you feel gross inside.

I haven't been back to Shake Shack in a long time, but when I came here again, I was surprised by how much I enjoyed the food. I also was surprised by how digital they've become. You can order your food on a screen, and they'll bring it to your table. The system here is super convenient and easy for customers. I had a very pleasant experience.

Food was delicious and management was also great. She gave us samples of the lemonades and custard!

I stopped by here on Saturday afternoon in hopes of trying their new Veggie burger I kept reading about on social media. The irony is that when I went to order, the cashier told me their veggie patties have not defrosted yet...um what? Don't you know what time your store opens and how long it takes to defrost? Very strange.... Since I was in a vegetarian mode, I ended up getting the 'Shroom Burger- which for the size you get is not worth the price. Was it tasty? Yes because it's deep fried and has cheese oozing out of it, it's not that healthy lol. But it fit into the palm of my hand and I have small hands...It ended up being about $9 with tax. The plus is that they had a lot of outdoor seating, but if they are going to roll out a new item on their menu, they should prep in advance!

I Usually Come Here To Eat And This Guy Serves The Food Well. His Name Is Jason. I Seen Him Throwing Trash Away, Serving Food, Taking Orders And After He Takes A Order He Blesses And Gives Fist Bumps. I'm Glad Shake Shack Wanted To Spread Diversity And Hired This Shake Shack Hero. He Has Truly Made Shake Shack A Better Place

Food was okay, I got the shackburger combo. Flavor was good, nothing too special just your average sandwich. The buns were falling apart on me while eating it so I had to rush it before it completely fell on me. Been here a couple of times but that was the first time I had that issue. Ambiance is good, restrooms are fairly clean, and it's usually not too packed depending on the time of day you go. Would I come here again? Yes only if I'm nearby otherwise I'd stick to any other sandwich please

My bf took me to this location because I haven't been to shake shack before. First time going here and it did not disappointed Good service, server named JASON

Came here last week and was my first time at this location and I've dined in. The environment is nice and clean. Staff were friendly and food tasted fine. However my experience was not perfect. #1: I waited a while and no one brought my order to my table, so I end up picking up my order myself at the counter. #2: My stomach got sick in about 30 minutes after consuming the food. #3: After I was done with my food, I went into the restroom to wash my hands. The soap dispenser in the restroom barely had any soap in there. How are employees and customers supposed to wash their hands after using the restroom?

It's hard to say this, but fries were served cold. Very disappointing for such a good establishment. Burgers were tasty and the chicken sandwich was huge and right off the cooking line. Service was odd: we took a number, yet we had to get it our food. We saw others patrons had their orders dropped off at their tables. Ambiance was good and cleaned.

Expensive lemonade was watered down, it tasted like sour water. The whole cup was filled with ice and there was no flavor to the drink.

It's a pretty common thing to hear Shake Shake be compared to In n Out. Based on my Californian tastebuds, it's not too bad. Definitely a bit pricer than In n Out but they have a bigger menu when it comes to drinks, burgers, and sides. If I had the money and the patience to drive through Glendale I can see myself eating here again. Also, Shake Shack's fries are better lol. It was my first time trying Shake Shack out with a friend and the service was really good when we came. The staff member who was taking orders at the door recommended me to try their blueberry lychee flavored 50/50 (tea + lemonade) and I was surprised at how refreshing it is! Indoor dining is available too but with some restrictions due to COVID.