Shake Shack Montgomery Village

I saw this location completely packed around Christmas so I had an idea that it would be impressive. We came in around 11:30 on a Sunday morning, the place was probably ¼ full. The gal at the register was extremely friendly and had impressive customer service skills for a fast casual burger joint. The food was just plain ole’ good in that old fashioned kind of way. Smash burgers and crispy, flavorful fries. It took less then 5 minutes from paying for the food to it coming to the table.

My first time trying this Shakeshack in Santa Rosa, and I was very displeased. I’ve given other locations 5 stars so I’m not sure why this one failed. My simple order of a small fry and a small drink came out to $15. That was without a burger! That price would’ve been fine, had the portion sizes been normal. The fries came out cold, but the cheese was hot… Something definitely went wrong with my order, I’m not sure if this is normal. Also there were no greetings from staff. No hello or goodbye, everything was ordered from a screen :(

Overrated. Burgers were undercooked and made sloppy and tastes like they were frozen. Fries were frozen, not cooked completely and oily. Nuggets were seasoned well but salty. Had to return my root-beer float because it was flat. Custard was custard. Never received text informing me my order was ready. Not sure why all the hype. $49.20 and I wish I could get a refund. Wrong location. Not enough or adequate seating and parking. Customer service was fine considering opening day. May not last long.

I feel bad because you know it's always hard when places with a lot of hype first open up. So I will go back in a couple months and give it a second shot but as of right now, I'm not a fan. My mom and I got 2 meals basically, I got a grilled cheese-regular fries-milkshake and she got a burger-specialty fries-diet coke and it was literally 43$... And we did the ordering ourselves?? Not sure why a tip was involved. My mom received cold fries which is a bummer and my grilled cheese... well.. just look at the picture. Quite literally the saddest grilled cheese I've ever seen lol and for almost 7$... I could have and should have just made one at home. Anyways, the workers were INCREDIBLE and are handling the pressure well! Smiles and all around super helpful and will get you whatever you need while dining in. Very attentive and welcoming! Side note, my mom's fries didn't not look like the picture. I'm not sure if we order it wrong or what but I'll attach a photo of what she ordered versus what she got..

The place was clean and staff was very friendly and polite. The food was good, a bit a expensive but good. The parking was slightly difficult, but I was quickly given my food so I freed up a space quickly. Overall pretty good!

popped in for a quick snack and we weren't disappointed. the fries and chicken nuggets were piping hot and delish. we loved the BBQ and mustard dipping sauce too. heads and tails over McDonald's and chick fil a. the restaurant was clean and modern (less than a year old). the kids working there were super friendly too. we ended up ordering a black/white milkshake and it was really tasty!

Understood that this location of the much talked about burger franchise in Santa Rosa just recently opened...but it has a lot to do to impress me. Walked in shortly before noon and found only one table with a single customer eating. They must be in training mode still as there were at least 10 people behind the counter and in the kitchen area. There was no welcome offered by any employee, and after looking at the menu offerings, stepped up to the counter. The young man asked if I was ready to order, answered a few of my questions and rang me up and I paid $15.93 for a burger and order of plain crinkle cut fries. I was given a number and told they would bring my meal out when ready. I thanked him and found a seat and waited for my food. Service was quick...perhaps too quick. My tray of food came out with only the burger and fries - no napkin, salt, pepper, ketchup etc., nor was I asked if I needed any of them. So I asked and was told we could get our own at a solitary station in the restaurant. First thing I tried were from the ample serving of fries...they were cold! Requested a new order and they apologized and shortly returned with crispy, hot supply of fried goodness..yes I love a quality crinkle cut fry. Next I bit into my burger and was leary about it when I pick it up as the bun was cold, as if it had been in a refrigerator. The burger had good flavor, but unfortunately, it too was cold...and the smashed style thin beef burger was still raw in the middle. I like rare to medium rare burgers, but I still want them to be at least warm in the middle. Real disappointment all the way around. I don't understand the hype Shake Shack has, but based on what I received for what I paid, I'll save my money and fire up my grill and fix a better burger than what most of these high priced, influencer rated and recommended burger places could ever produce.

Had a great experience! Coffee donut shake was delish. Korean chicken sandwich also good. Loved how crispy the pickles are on my chicken sandwich. Was opening day and 20 min wait wasn’t bad considering how busy they were. Plenty of staff. Can order at the kiosks, on the app or at the counter. They have beer and wine. Welcome to the neighborhood

Shake Shack in Santa Rosa is flipping burgers and shaking up my taste buds in the best way possible! The food is everything you'd hope for--juicy, flavorful burgers paired with perfectly crispy fries and shakes that are nothing short of dreamy. It's the kind of meal that makes you forget all your worries with each bite. The service is equally impressive, with a team that's as warm and welcoming as the delicious food they serve. They really put the "shake" in Shake Shack, getting your order out quickly and with a smile. Now, about the cleanliness--let's just say it has a bit of that "lived-in" charm. While it's not exactly sparkling, it adds a touch of character to the place. Besides, once you're deep into one of their mouthwatering burgers, you'll hardly notice it! Overall, Shake Shack in Santa Rosa is a must-visit for anyone craving great food and friendly service. Just bring a napkin or two, and you'll be all set for a tasty adventure!

This was the 3rd Shake Shack I have been to (this one, San Mateo & Oregon airport). Service in this one seemed the fastest. Food was ready after a very short wait. The bathroom was also clean. The mushroom burgers were very delicious. Will get again. Fries were fresh, not too crispy or soaky. Place and ambiance was relaxing, comfortable and relaxing. Not too crowded although the place was full. Afterwards, we got the frozen custard and holiday season shake. For me the shake was a bit sweet. The frozen custard was very good as usual.

Was craving some comfort food and my sister recommended Shake Shack. I was a little turned off by the reviews at first but we decided to see for ourselves and have our own judgement. For dinner I had a regular cheeseburger and an iced tea. The burger was tasty, with a nice balance of flavors. The bun was fresh, and everything held together well. The pictures don't look like much presentation wise but the burger itself was really really good - I could have ordered a second. The iced tea was not overly sweetened or syrupy which I appreciated. Service was quick and straightforward with the kiosks, and the place had a laid-back vibe. Staff were friendly and attentive. I didn't think I'd interact much with them at first due to the order yourself concept but they were actually very helpful and checked on us while we dinned ensuring we had what we needed. The restaurant has ample seating and it's clean. It was pretty empty when we arrived but as we were leaving the place got busy. Overall, I give shake shack a 9/10. I had a really good experience - I'd definitely come back.

I really enjoy Steak & Shake but there isn't one close by. Knowing that Shake Shack has a similar style, Husband and I decided to give it a try. Call me old fashioned but I dislike the self order kiosk, I would rather talk to a human. We both ordered a cheeseburger and shared an order of fries and took the plastic number to place on our table. The prices were higher than we expected but the food came out quickly and a server brought it to our table. When I got to the last couple of bites of my burger, I noticed a piece of metal on my burger patty. I'm not usually one to complain about non-food items in my food, but this could be dangerous. When I went to the counter to show the high school aged kid what I had found, he kind of shrugged and asked if I wanted a new one. A little put off, I said no and we left. I guess I expected him to be a little more apologetic, even though it wasn't his fault. Looking back on it, I definitely should have accepted the remake. Oh well. We probably won't be coming back here again.

Hey these burgers are the best I used Uber Eats and get the BOGO! So far my favorite is the bacon, avocado cheese burger. Yummy!

I'm not sure why they have such a huge following. When they first opened here several months ago, the line to get in was around the block. That has settled down - still busy but not so crazy. I went with a friend who loves this place. I had a basic cheeseburger - good but nothing super special. I will say their shakes are good though. Still a welcome addition to our side of town.

Very good. Staff was outstanding and very eager to help out. I have loved Shake Shack since I stumbled upon it a number of years ago while walking around NYC. I was excited when they came to Larkspur, but that location seemed harder to get to than actually flying to NYC. It just never worked out and when it did, I didn't feel the same as I did when I had my first bites way back when. When SS came to SR, I was a little disappointed because I live on the other side of town and there really isn't a desire to drive across to grab a burger. After a half a year being open, I guess we figured it was a good time to finally visit. My wife and I happened to be in the area and hungry...so Shake Shack it was. I love ordering on the tablet. So much easier as you can take your time and peruse the menu and it's options. I ordered a double cheese burger, crinkle cut fries and a peaches and cream shake. My wife got a cheeseburger and custard. Dang it, I should have gotten the custard. I miss east coast custard. Next time. Burger and fries were delicious. The burger was freshly made, hot and to order. Fries stayed warm the whole time...what a concept. Worth the wait to visit. I'll be back.

Disappointing, and expensive. Ordered 2 regular burgers and 2 fries, 30 bucks. Typical fast food fare at a premium price. Better options elsewhere, we won't go back. Alternative suggestions: Macs downtown is far superior. In 'n Out is slightly better. Common fast food giants taste the same, but are cheaper.

Ordered some chicken bites, BBQ cheese fries, and a cookies&cream shake. Everything was really good I actually prefer these chicken bites over other fast food chicken restaurants. Employees were attentive and were sure to check and make sure we had what we needed. Clean restaurant with indoor and outdoor seating.

Shake Shack is finally in Santa Rosa!! Welcome to town!! The first time I tried Shake Shack was in NYC just down the block from my hotel and loved it! I'm super stoked they're in town and I can have it anytime I want now! I arrived with the place packed from people waiting for their orders and all the tables were taken. Luckily, there was an open kiosk to order, so I jumped right on and placed my take out order. I noticed that even though I selected take out, it still asked me to enter a "order number" (it's more for dining in, you would pick up an tag that contains an order number next to you and enter it on the kiosk). You actually do not need that for take out, they will just text you when your order is ready. From ordering to pick up took exactly 20 mins, which is pretty quick in my book. Order was correct, nothing was missing and best of all..delicious! I ordered the Avocado Bacon Burger, Avocado chicken burger, two strawberry shakes and crinkle fries. The burgers were fresh, delicious, good size (not oily or soggy like some places). Fries were still soft but not deflated or soggy when I arrived home. Plenty of side ketchup was given without asking! Shake Shack is one of my favorite fast food burger spots, will be back plenty!

Obviously since this is newly opened, there WILL be a line. Please be kind to the staff. They're doing amazing and are so sweet. We ordered a Shack Cheeseburger (with bacon), Spicy Korean BBQ Cheese Fries, and Yuzu Honey Lemonade. Everything about the food to me was just okay. The burger was good but I've definitely had better burgers from local spots in Santa Rosa. There just wasn't enough of a flavor to me. It tasted plain. The fries were pretty good. The cheese was a very nice touch but again, not a lot of flavor and not worth it to me. However definitely get the Yuzu Honey Lemonade while you can! It's sooo refreshing. It's great that we have this option in Santa Rosa for those who have been wanting it. But the food is mediocre to me at best.

Kids been excited for this place to open, finally went and ordered a little of everything today and they were busy packed. We used the self-service kiosk to order our food- easy peasy/apple pay n what not. Atmosphere is brand new so certainly clean and tidy. Lots of staff running around ensuring all customers got their order in a timely matter. Within 10 mins our order was ready to go. Food rating Burgers 5/10 Reg Fries 3/10 Korean Fries 6/10 Korean Chicken Sandwich 7/10 Milkshakes 9/10 The burgers really didn't hit, no flavors, maybe next time. Also there are no combos, so ordering everything singly adds up pretty quick. Seating was packed, thriving business.

This place is good. Its shakes are really good but the burgers are average and the French fries are basic. For the price I'd expect something a with a little more flavor and higher quality. Service is great all the workers are very nice but this place is still new so it's still very busy. Expect to wait for your food. I do love the location and hope to come back to give it a second try.

I waited for all of the hype to go down. I finally tried it. It was meh. Tiny burgers. For a regular size person, order at least 2 patties. It's greasy. The place does not look sanitary. Everyone is wearing black gloves, but are touching everything. The floor is slippery so be careful. Not sure I will recommend or return myself.

Shake shack has some of the best burgers and shakes in town. They have juicy burgers, endless drinks, seasonal shakes, and crispy fries. The staff always have a smile on their face, plus you can choose if you want to use the kiosk or order at the front, and the surroundings are pleasing colors. The bathrooms are fairly well maintained, would poop again. Overall, ten out of ten restaurant, I would highly recommend Shake Shack to anyone in the area.

I tried the peach shake and it was good but like 5 or 6 dollars for one small drink. The ordering was smooth and easy tho. And also, if you want good burgers then go to in n out smh.

I wanted to like them. I really did. But unfortunately, they did not succeed at gaining a new customer. Burger was over cooked for my taste. Fries were cold. Don't get me wrong, I will eat cold fries, but these were not just cold, but sort of stale as well. Reminded me of those yucky in n out fries (sorry in n out fans, their fries are horrible!). I waited a while to go eat here thinking the craziness would be less and kinks would be less as well. ...they've got things to figure out still. Will I come back? No not anytime soon. But eventually. Until then, I'll stick with Superburger.

Shrink-Flation??? I've been a regular at the Stanford location for years. When eating here in this new location it seems like the burger is smaller. Noticeably smaller... For the basic price plus for the crispy onions there are (INHO) better options in and around Santa Rosa. Good fortune people

Came here to see what all the hype was about. The burger were good, however with how the system is set up didn't ever really get any personal experience with the staff. May be an east coast thing, but there are other burger places I'd go to first before saying I want a shake shack burger.

Came here 5 days ago for the first time service was friendly and welcoming, but I can't recommend this place.two single burgers with cheese and bacon,one order of fries (which were not " in my to go bag,one order of chicken poppers and a root beer float was over $43.00 dollars.. the burgers were smallish but tasted really fresh and good,the chicken was delicious and a decent value for $6.99....the root beer float overpriced, and not getting my frees for my son that was disappointing .. tried to call them and ask for a rain check on my fries no one to answere the phone,but a manager will call me back within 24 hours..... Never happened!!! I won't be back

Location is convenient. The staff there are young and really just - dumb. Almost like walking zombies. The few times I've been are on weekends and each time there is never anyone cleaning the tables, cleaning the bathrooms or cleaning the touch screens that so many people have touched. The food is good. However it does take longer than I'd like. So if it's busy and you're hungry, I'd stay away.

I was so excited for Shake Shack to finally open in Sonoma County. There were a few minor mishaps with our orders, but they were quickly rectified. The employees were helpful and eager to help guests. A woman manager came by table to table asking how everything was. The golden gate burger was really good and I loved the cheese fries. Over time, I am sure management will squash out the kinks and operations will run smoothly.

First time coming here and let me tell you... I will never return! This place is super expensive and serves low quality food. My husband and I really wanted to try this place and went in on a Saturday afternoon. I got a mushroom burger and he got a double burger with cheese fries. We got our food pretty fast. My burger wasn't even hot at all! My husband said that his was hot and took a bite... he spit it out because he said the cheese was so salty and the patty tasted weird. Mine was cold and the cheese was horrible! The fries were covered in this powder-like cheese and super salty. We definitely will not be coming back. The food is super expensive I might add. The staff was nice and the service was fast but the food not great. The place was kind of dirty as well.

Very busy but that's expected for being new in town. Ordered our food on the kiosk and sat down at a table food came at a timely manner didn't have to wait long even though it was pretty busy. Inside was clean and the employees were very nice and kept the tables cleaned and would come pick up your garbage. Food was good but could be better, I think that's because it's new and still learning which is expected. We will go back again once it dies down because we do like shake shack!

Great burger and milkshake. I had no issues with the burger and shake. Both were very tasty. The service was a little slow. They need more regular tables. Now the only reason they don't get 5 stars is the parking. All of it is compact. If you have a big vehicle you are screwed. But other than that I will go back.

Great service , amazing food, management is very friendly. Shake Shack always has a lively ambiance and this place hits that mark. Always nice to be greeted with a friendly face here.

Went with my Son, this is what we got. Chicken sandwich, cheese burger, bacon cheese fries, and Oreo shake. This was $39 and it was enough food for us. I'd say it was good, but more of a once in a while meal for sure (perfect for a cheat day). The tables were clean and it's in a nice location. Indoor and outdoor seating was available.

I was starving, and didn't have much time to waste. I was in the neighborhood... I ordered the classic cheeseburger online. It was ready in 10 mins. I was able to eat the burger in my car while driving, and not make a mess whatsoever. Meat had great flavor! Meat was a bit crispy. Cheese had good flavor, sauce was tasty, but, not overwhelming. This was my 500 calorie lunch. I was satisfied for sure! I'll be back. Also, customer service is wonderful.

Overrated. Burgers were undercooked and made sloppy and tastes like they were frozen, couldn't be freshly cooked (have to see wish my own eyes) Fries were frozen, not cooked completely and oily. Nuggets were seasoned well but salty. Had to return my root-beer float because it was flat and still was flat. Custard was custard. Never received text informing me my order was ready. Not sure why all the hype. $49.20 and I wish I could get a refund. Wrong location. Not enough or adequate seating and parking. Customer service was pleasant considering opening day. May not last long.

The frozen custard shake was the best! I will return for that! Also the company I was with made my birthday so FUN. The service was wonderful and Kyle was so sweet. The burgers were awful ! Too crispy, the bun was weird. The seating is miserably uncomfortable. No condiments on the tables, just packets of stuff at a station. Their effort to cut back on paying employees is glaring. I hope my friends don't see this, I do not want them to think I was not appreciative of their efforts to celebrate my birthday. I noticed that they did seem to enjoy their burgers. I didn't't like the fries, but I got them with cheese sauce, and I liked that!

I remembered thinking it was nothing special when I had it in New York, but had to give it another try now that it was so close. This time I opted for the Korean bbq chicken sandwich and fries. Not bad, but not something to rave about either. The shake however was good! So if I go back, it's for a shake during the summer time and probably nothing else.

Tried them out for the first time today and I thought everything was great. Ordered the double shack burger, Korean Fries and cookie and cream milkshake and came to about $22 which is to be expected nowadays. Service was very quick and friendly and had my food under 10 minutes. They did a complete remodel, you'd never know it used to be a Round Table Pizza if you didn't live around the area As fast as the food goes. I really enjoyed the flavorful burger that was cooked to perfection, the fries with the spicy kimchi seasoning and Korean bbq sauce was very good and the cookie and cream milkshake was also very good. I see a lot of crying in other reviews about how the burgers aren't good and McDonald's is better. Really? And that it is way too expensive. Well what isn't expensive nowadays? The only critique I have is the ambiance is kinda lacking, maybe have some music playing softly in the background Overall this is a welcome addition to the area and I recommend it to anyone

Clearly the worst food I've had in a while. Had to throw it out. Not sure how this place is even still in business. I'm just one of many saying bye bye.

Ohhh emmmm geeeee! Well when I first walked into this place and seen that NO ONE was even inside except employees that should have been a dead give away that this place was no good. I go to order and what's this NO ONION RINGS? R u kidding me? Nope I'm not it's true. NO VALUE COMBO MEAL!!! Had to pay for the burger had to pay for the fries and had to pay for a way over priced size milkshake that's what it's just milk and ice cream wtf why is it so damn expensive and it's like the size of a small drink anywhere else I think I paid 6.50. Altogether the meal was like 24.00. I won't lie the fries were good and so was the burger a bit on the salty side but the presentation of the burger was horrible I didn't see any onions it looked like it was just thrown together with no pride in it. All I'm saying is is this this place is A HUGE RIPOFF WAY OVER PRICED FOOD THATS NOT EVEN ALL THAT! I don't see this place making it very much longer. They should just close shop now. I WILL NOT BE BACK I WILL NOT TELL ANYONE I KNOW ABOUT THIS PLACE ITS JUST ROBBERY. If ur thinking about going here DONT wanna go to a really awesome place go to 5 star burger in Vallejo that place rocks all hands down. SHAKE SHACK SUCKS

I am a HUGE fan of Shake Shack and I am so excited to finally have one nearby! Keep in mind they are just opening! There is going to be a long line. It is going to be a little bit of a wait. If you can wait in line at In n' Out, you can wait in line at Shake Shack. Honestly, Shake Shack moved a lot faster! You can tell they are doing everything they can to keep up with demand while also training in the process. If you're expecting sheer perfection the first couple of months, don't bother and let those of us who understand enjoy it. We ordered the Korean chicken sandwich and Korean fries which were AMAZING! Wish it was a permanent addition but we will definitely be enjoying it during the limited release. We also had the bacon avocado burger and bacon cheese fries. Their cheese fries are my absolute favorite! I love crinkle fries and the cheese they use is divine! For how busy they were, the place was so clean! Staff was running in and out making sure tables were clean, the floor wasn't sticky, and everything was still very presentable. Everyone was nice and patient. The only complaint we had was how customers were behaving. We could not believe how some people were treating the staff. Don't be that person.

Wow, what terrible food. One bacon avocado cheeseburger, one cheeseburger, one fries, and one milkshake was $32 + tip. YIKES. It would have been half that at In-N-Out, and 10x better. The burgers were tiny and really unfulfilling. Zero cohesive flavor/character at all. Very bland. No choice but American cheese. The fries are like OreIda fries out of a frozen food bag. I got a rotten fry that required me to run to the bathroom to spit it out and rinse my mouth. Tasted like the smell of the stables at the fairground - no idea how THAT got into the food. The milkshake was fine but it's hard to mess them up too badly. The cookies and cream at Superburger or the plain vanilla at In-N-Out are both much better texture and flavor-wise. A server came by to sample frozen custard. I don't know how frozen custard tastes powdery aside from if it were made from a powder mix. Why the heck would I ever go back at $34 for two people? At Superburger, we would have actually gotten quality - and about 2x the food.

Been waiting a while and Acme is really tough competition, but after two yrs of anticipation..... I went , Fries were AMAZING, absolutely that perfect boardwalk/ NJ flavor- Seaside! Unfortunately the Double Grassfed Burger, was horrible! The cheese was skimpy, the pattys tasted to greasy , zero flavor except that one questioning if the meat was either not perfect or just as tasteless of a burger I'd ever bought. My father was a butcher! Sorry App deleted! I'm going to send Shakeshack a letter ! That horrid ! Gotta season meat or was it , " off",? Went back , much better, but fries were not hot enough! The double burger, not the fancy California one was superior! I'd go back now , it's definitely, niche . Not cheap .

I was here for the first time and thankfully it was slow (I've seen a line out the door and around the corner). It was a little loud inside, but they have kiosks to order from and/or a real person. I ordered at the counter. The staff was friendly, knowledgeable and quick - they get the stars (and more than 2!) Now the food... I ordered a burger, 2 fries, nuggets and a drink-$30. The best thing was the drink, the rest was a waste of money. The burger was not seasoned and looked so flat and small it could've been from Mc Donald's. The fries were ok, but not salted and just bland. The batter on the nuggets was thin and sliding off, it was SO UNDERWHELMING. Went here after seeing that Habit was closed and super sad I wasted calories and money on such a mediocre meal (even if it is "fast food").

Let me start by saying I'm a Danny Meyer fan and have been a fan of Shake Shack ever since he opened his first branch in NYC. So when I noticed we were going to have one in Santa Rosa, I was over-the-top excited. I waited till the hype died down to avoid the crowds and had my first in house dining experience at the Montgomery Village location tonight. As much as I would love to say, it was as good as the first time, and the last time I went there, man was I disappointed. I wish I could reverse time and get all this food out of my stomach. My double cheeseburger was soggy and overly salted. The chicken sandwich and chicken tenders we ordered were also soggy, under cooked, dry (not sure how you pull that off ) and incredibly greasy. I could've used four or five Bounty paper towels, and still would've had extra grease to pull off those tenders. The only thing that was as good as I remembered were the crinkle fries. Sad but true. On a positive note, the interior was clean, the staff was courteous, and the design of the restaurant was appealing. I'm crossing my fingers that this branch figures out how to bring it back to its original glory. Danny, this location needs your help!!

Food excellent service quite good Clearly the best fast food burger around although pricey. They use organic grass fed beef which have them leagues ahead of other fast food burger places

So so disappointing. Waited two years for this place to make it, and a few days till some of the furore of new opening had died down. The shakes were good, but the burgers were... no other way to put it, inedible. Their "Golden State Double" burger was literally just a pile of unseasoned steamed ground beef (with some raw bits at the edges), actually worse than it sounds. How do you manage to remove flavor from beef? Well they did it. Their specials were slightly better, only because the sauce and bits of boxed toppings covered up the terrible patties flavor and texture. The people were friendly enough, though far too many in that tiny Kitchen, then some random guy wandering around, standing at the counter futzing with every order handling the food in order to appear to be doing something and glaring at the customers, making it feel less than sanitary. Even McD's is better than this, and a darn sight cheaper too. There is no comparison to the better chains like In'n'Out or 5-Guys let alone real burger joints like Phylis, Ozzy's, Vineburger or heaven forbid you compare it to a smashburger from Lunchbox. Shake-shack need to learn how to make just a basic burger before adding sauces to cover the bad cook/bad ingredients. Get the basics right. I can excuse some of this as teething problems, but this is a national chain. They should have it down to an art-form. If they're a victim of their own success don't just hire more people, getting under each others feet and crowding the grill. Instead work up some sliders on the side or give out out some small lemonades, just anything to keep the punters in the queue happy while they wait, and then take your time to deliver a product that's worth the price.

Took 20 minutes for 2 shakes and a burger. The shakes tasted like they were sitting there the whole 20 minutes. Oh and the burger had no sauce on it, so idk how to really judge it but yea for the price I'm not gonna come back to try the chicken

The burgers are pretty good. I'm not crazy about the special sauce but asking for it on the side was the way to go. Friendly vibes from the staff. The murals are awesome

ALWAYS out of avocado.... Shouldn't even be an option at this point. It's California - how are you always out of avocado!? "We have them, but they're not ripe"... makes no sense... Two stars cuz the food is otherwise usually good, staff has always been great... I've only had the cookies & cream shake but that one is always delicious.

So happy we finally got a Shake Shack in Santa Rosa. Burgers are a 10 out of a 10. They have Great seasoning, taste and Cooked perfectly!! Chicken bites are a 10 out of a 10!! They are Crispy and flaky!! Fries are a 4 out of a 10. They were not crispy at all. Crinkle fries have to be crispy or don't make them!! Sorry. Service was good. Everyone was polite and friendly. Restaurant was clean and tidy.

Burgers and fries were amazing! Would definitely be ordering again! Double cheese burger with banana peppers, cheese fries and a strawberry shake did not disappoint

Noisy, crowded, mediocre, expensive. 2 minimum burgers, 1 order fries, 1 lemonade = $32. Whopper and In and Out for fast burgers are much better.

I don't understand all the fuss. Super bland fries and hamburger wasn't anything special. I won't be back. I've had way more flavorful burgers elsewhere.

It was pretty darn good! the shakes tasted like real ice cream the burgers were better than In and Out and the Shroom burger was very good! A really crispy crust. It's a busy place at lunch so maybe call in your order...