Shake Shack

We were boarding in JFK airport and this was the only shop which was super crowded.. The airport has so less restaurants and bars… almost all places where under renovation and thank God we had a Shake Shack.. This was the only place where we got beer… it was expensive and the service was so slow, but we had no other choice.. The place was crowded and there were hardly any seats to sit and eat.. They had both manual and digital counters and people got their orders really slow… I always love their milkshakes and fries.. ordered a vegetable burger and it was really average…. Took us about 10 to 20 minutes for the food to arrive… overall an average experience… 3 stars ⭐️ ⭐️⭐️

Stopped by Shake Shack, way better than the McDonalds. The burgers were juicy and flavorful, the crinkle-cut fries were perfectly crispy, and the shakes were amazing. The staff was friendly and the service was quick even though it was busy. Great spot for a casual meal, I’ll definitely be coming back!

Shake Shack at JFK Airport is a true gem for travelers looking for a quick yet satisfying bite before their flight. The service here is exceptional—fast, efficient, and ideal for anyone on a tight schedule. Even during busy times, the staff keeps things running smoothly, all while maintaining a friendly and welcoming attitude that makes the experience even better. Now, let’s talk about the food. The quality of their hamburgers is outstanding. Each burger is juicy, flavorful, and made with fresh, high-quality ingredients. It’s exactly what you’d hope for from Shake Shack, and it lives up to the brand’s reputation. The buns are soft, the patties are cooked to perfection, and the toppings are fresh and well-balanced. If you’re a beer enthusiast, you’re in for a treat. The IPA beer on their menu is crisp, refreshing, and pairs wonderfully with the rich flavors of their burgers. It’s the perfect way to unwind while waiting for your flight. Overall, Shake Shack at JFK Airport combines convenience, excellent service, and delicious food, making it a must-visit spot for travelers. Whether you’re grabbing a quick meal or just looking for a place to relax before boarding, this Shake Shack delivers on all fronts. Highly recommended!

Avoid this location. The service is incredibly slow and the staff is completely unprofessional, laughing and joking around while a line of orders sits ready on the counter. I watched my burger sit there for ages because no one would bother to put it in a bag. When I finally got it, the burger wasn't even in a bun—it was just thrown onto the tray like a deconstructed mess. Total waste of time and money. Poorly managed and zero hustle

This was my first Shake Shack experience and I would have to say that it was great overall, although I have no reference to other locations. I had the double cheeseburger and while it looked a bit squished, it tasted great. I would agree with other reviewers that the service is slow overall, which appears to be down to how they 'batch' orders. Overall I was only waiting about 10 minutes so I didn't find that problematic, but I can see it being an issue if you don't have a lot of time before your flight.

Burgers are awesome. Customer service is decent. Waiting time is big depending on the line. Price higher than normal, not too much. Tables are limited. I will eat here again only for the flavor. You should try it.

If you’re Gluten Free, look at the picture. That’s what you get for $14 dollars. They used to have gluten free bread but now it’s on some leaves, not even a lettuce wrap and the egg was bland. Beware.

The food is overpriced for what you get, but when in the airport everything is overpriced. overall I was satisfied with the sandwich I ordered. Frys are a bit bland and dry. Otherwise it's fine.

Stopped by Shake Shack at JFK Airport before my flight back to AUS. Funny story, I used to wait over 3 hours to get a Shake Shack burger at Madison Square Park back when there were only 2 Shake Shack locations. Now you can conveniently order a burger in no time from a location in the airport. You place your food order from a touch screen kiosk. You can also watch your order being prepared by employees in the kitchen. This location has the typical Shake Shack vibe and flair. I ordered the single-patty ShackBurger, a made-to-order quarter pound patty of 100% Angus beef with American cheese, lettuce, tomato, onion and ShackSauce on a toasted potato bun. The burger really hit the spot before a flight. The burger was juicy, well-seasoned, and made fresh, with the perfect balance of sauce, cheese, and bun. Simple, classic, and satisfying. For an airport location, the quality held up surprisingly well. Service was a bit slow but everything came out hot and neatly put together. Prices are a bit higher at the airport, but the consistency and flavor made it worth it. Solid choice if you're craving a reliable burger at JFK and want something familiar and filling before takeoff.

I stopped at the B23 Shake Shack for breakfast, ordering their sausage, double egg and cheese with a large bottle of water. The menu informs you of the calorie count as well as sodium I believe and you should pay attention, especially if you may be sodium sensitive. I often arrive at my terminal starving, given the time required to make an early flight means I've been rushing to get there with time to spare. So I ordered it with double egg, but their sausage patties are definitely loaded with a good deal of sodium. I don't add a lot of salt to my food, because too many people in my family have pressure. Yeah, I tasted it in this breakfast sandwich and it's more sodium than you will experience at any food cart in the City, but still good. Remember, you're ravenous at this moment and you kick the sodium out of your mind as best you can...and then you're glad you have a large bottle of cool water to wash it all down and hopefully aide in ridding yourself of that sodium. Service was quick and they have someone at the register if you're not excited about placing your order at the kiosk or if you only have cash. They do burgers better and the breakfast sandwich and water will run you about fifteen. 3.3 stars

Food is cold, they have a bunch of staff standing around not doing a thing. Food sitting under a heat lamp pre made , yet it's slow. Expressed concerns to manager and was met with a distant look. All table were filthy. One of the 6 members of staff could have been cleaning . Really this falls to the management. Also you order on touch screen so really there was about 2/6 people actually doing somethin

I remembered this restaurant from Chicago. Saw them at JFK International Airport in New York. Had to get us some burgers, fries, and drinks while we were waiting for our flight. You can order on a kiosk or at the counter. Food is cooked as you order even the fries are cooked to order. They also serve breakfast till 10am. Food was hot and fresh. Check your order when you get it. They tend to forget items. We were missing the fries. Other folks were also missing food items and had to return to the counter.

Food: - shroom burger: 0/10, no sauce, two pieces of tomato + lettuce, not even wrapped - same price as the one that has a bun Service: - order came out fast - everyone was busy Ambiance: - close to B terminals

This review is for my experience in the Shake Shack in terminal 4 of JFK. This is the smaller one of two , and does not have sitting area, just the ordering tablets and pick up counter. I was impressed by how Quick my order came out and it was as good as any other Shake Shack location. I did notice that they have Higher prices and they do not accept coupons because it is an airport location. Great for a quick pick me up when in a rush.

Decent prices (considering the airport inflation)... The chicken sandwich was pretty good. I also had the tots with cheese. Not too bad! Friendly staff. Long wait to get food once ordered tho. I recommend this spot out of anywhere else in the airport for food!

The fact that you don't carry yellow mustard for a burger is the craziest thing ever. And you have hot dogs and only mustard goes on hot dogs. Won't be back to this one in the airport

Honestly- for airport food its not terrible. Service was quick which is clutch for a quick bite if you're tight in time. Food was cold. You'll see in the photos, my cheese didn't melt bc the sandwich was cold. The employees give off DMV employee vibes. The eating area was pretty clean. Granted I was there at 5am we were probably the first wave of customers. Not terrible at all. Flavor was consistent with what you expect from a shake shack.

Decent Shake Shack in JFK. Very fast service - easy ordering on the kiosk and the food came out quick. Not really anywhere to sit with tables which is a little annoying but otherwise the food is what you expect!

For being in an airport I thought this Shack Shack was pretty good. Prices were inflated but still wasn't THAT bad compared to other spots at JFK airport. Ended up getting a norms shack burger. It was small but it tasted good. The chicken shack sandwich was also pretty solid for what it was. The winner was definitely the crinkle cut fries. It was perfectly crispy and packed with a lot of flavor. No wonder there was a line at this spot because it's not bad and a great option for food at JFK international.

Located at Terminal 4 on the 3rd level, I was truly happy to grab a bite from here before my departure flight. There are self-kiosks to order from, and they were very busy. But my food came out quickly and everything was fresh and tasted great. The only thing is that they forgot to put fries in my bag but they remedied it right away after I let them know.

The Shake Shack at this airport is better than every Shake Shack I've been to in California! I'm only docking a star because the service was really slow when I went because there was a long line but if you have the time to wait, it's totally worth it. I ordered the shroom burger, a fried portabella mushroom burger stuffed with vegan cheese, with a side of cheese fries. The crinkle cut fries were perfectly salted and stayed crunchy because they served the cheese dip on the side.

35 min wait for two burgers, with no food in sight. First number called when we started waiting was only about 20 from our number. After complaining, they say someone else took our order even though they never called our name or number. Almost missed boarding for this horrible service Kitchen moved at the speed of avg DMV worker. Massive line waiting but everyone in kitchen sauntered around with zero concern Staff handing out orders are completely random, sometimes saying names, sometimes saying what's in the bag, sometimes saying numbers. Staff seems barely able to read and don't care at all People literally came up 3-4 times in the 30 minute span and claimed random orders that weren't theirs because they were so frustrated with waiting. They would ask staff what's in the bag and just grab them. Staff didn't care at all, and seemed barely able to even read the name on the bag when calling them out

Ordered some fries here as a quick snack before my 6 hour flight. Placing the order was easy and quick since you just use the kiosks. I was nervous the wait was going to take quite a while because there were a decent amount of people crowding around the area. Since I only ordered fries, I think my order was actually made pretty soon and I got it within ~5-10 minutes, while others that ordered before me were definitely still waiting.

They charge a surcharge to the bill for you to help pay employees. That is the companies job not mine. If you need raise the price instead of hiding a surcharge. I will skip from now on. Dishonest management.

Wow! in a bad way...combine really bad service with overpriced food sold to tourists you're unlikely to see again, and you get this location of Shake Shack. I'm told each is a local franchise, but I still fondly remember the original Shake Shack in Madison Square Park in Manhattan...this ain't it. This branch of the upscale burger joint is more like McDonald's service with only slightly better quality food. Even by the fairly low bar of JFK airport food, this was pretty disappointing.

By far the worst people and customer service ever. After 25 minutes, I decided I wanted a refund on the veggie burger I ordered. They decided to wait until they finished the burger so they could throw it in the trash right in front of my face and then gave me a refund. You can't make this stuff up. One star is good for this place.

it's a shake shack at an airport it's going to take a little longer than normal. the menu is slightly condensed but they're not price gouging or anything crazy at least. if you're at the airport and want some shake shack it will definitely do

Ridiculously SLOW! Even worst being at an airport. And it's always like this! Think twice before you place your order!

Not the best Shake Shack spot but it is inside the airport.... You order at one of the 3 large touch screen. No more real human interaction. The ordering is not as customer friendly. I was trying to order 2 of the same burger and same shake, didn't allowed me to enter how many of the item I wanted, so you have to do one at a time. After selecting a burger, it automatically moves to sides and then drinks. I used the "back" bottom to go back to add the burger, but then it removed everything... so I had to figure it out on my own... The shake, getting them at 3pm in the afternoon, told by the staff that they don't have any straw.... A place that they sell shake as one of their main thing, they don't have straw???? At 3pm??? Hmmmmm...

Shake Shack is always sooo good. I got a shake burger single patty & it was so filling even though it looks small when you get it. I shared the cheese fries with my mom & it was super crunchy, just the way I like my fries! Ordering was overwhelming but understandable since we're in the airport. I like how there was a large eating area! We had no trouble finding seats.

Hilariously bad service. I expected the food to take forever, and it did, but I did not expect to be refused ketchup. Ketchup is a basic right granted to all US citizens. One of the women behind the counter must have been having the worst days of her life because she told me "there's no ketchup" when I saw them stacked up like little soldiers. I had to ask someone else who eventually handed one over. Also, we ordered a chicken patty for my daughter (on the touch screen) and they gave her a hamburger instead which we realized on the plane, she won't eat beef so she had the lettuce from my husband's salad. Major L!

The organization at this location is in dire need of improvement. You'll wait for far too long for them to finally collect receipts. After that, everyone that ordered after you gets their food first. Don't get a shake - they can't get those out to the right people reliably. Don't order a fountain beverage. I ordered a Come Zero that looked slightly brown and tasted like soda water. Food was unremarkable and overpriced. Long story short - eat somewhere else.

the burger was fantastic. the fries were cold. when i was ordering, some guy was talking (loudly) about how much this particular shake shack sucks, and i thought he was being a jerk- but maybe i should have listened... when i first ordered, there were only 2-3 orders ahead of me. by the time i got my order, there was probably 10-12 orders behind me (so they got unexpectedly "slammed" i guess...?) but there was 2-3 workers cranking food out and 2-3 just standing around, waiting for things to get done. what frustrated me was - for reasons i still can't comprehend- the reason it took FOREVER for the food to come out is because they sent it all out at once. what?? 10 minutes of no food coming out, then 12 orders being called at once. again, just...what? at least the burger was good. 20 bucks i'll never get back though

I was so disappointed. I love shake shack and was excited for my shack stack only to be disappointed. My son ordered a regular cheeseburger and I ordered the shack stack. There were 2 screens where you place your order and if you needed assistance you had to wait for an attendant to arrive to take your order. It was busy and decided to keep it simple order on the screen only burger and a shack stack. Instead of calling your name as the order is ready they wait for 5 or 6 orders to be ready and call each name causing a crowd and the food to be cold. When I get my order I see there was only a cheeseburger in the bag so I tell the attendant and asked for a cup of ice he assisted someone at the register then got my shack stack only for it to be the 'shroom burger no meat patty the cheese was cold. Then he asked another person to grab my cup of ice in which she seemed annoyed and got my ice. Service was bad ! Wouldn't go back.

When I lived in NYC, Shake Shack had just opened in Bryant Park, and I still remember the thrill of biting into their famous hot dog. This time it's the Double Shackburger, no tomato, for my last meal in New York, and the patties are as juicy as I remember. There are better burgers for a lot cheaper these days, especially in the neverending battle of east coast vs west coast against the iconic In n' Out, but I really enjoyed this bite of nostalgia and was happy to have it again.

This place absolutely sucks. I'm not one to come and write a review fact that this is my first ever review which shows how much this place sucks. The lady was extremely rude and was overall lazy. We had our food delayed?? And she never even told us why and kept ignoring us. We never received our 3 drinks that we ordered only 1 since there machine broke. and she was purposely taking a long time to get our food. The customer service is ridiculous and you might as well take your money somewhere else

I was extremely excited that Shake Shake has a location in Terminal 4 of JFK Airport. I've been here once, but was in such a rush I had no time for food pics, or check-in on Yelp. So this is my first time writing an actual review. The queue to get in is short and fast. The restaurant is more of a free standing restaurant. When entering customers can grab their drinks from the refrigerator first, then order your food from the self service kiosks. As an airport employee, I followed all the TSA Agents as they waited for a live person to take your order instead of using a kiosk. What I ordered was a double shack cheeseburger and french fries. It only took about 5 minutes for my order to come out. They don't have tables, but what other airport employees did was head back to the Food Hall area where there were dining tables and high bar stool seating so I could enjoy my "breakfast" before heading to the gate. My food was delicious and I was able to eat in peace and quiet!

100 people waiting and only five workers. They were all working very hard so nothing but support for them but it's ridiculous how understaffed they are. Don't go unless you have 30+ minutes to kill.

Literally the worst Shake Shack in America with the most miserable employees. There are over 30 people waiting for food at any given time and the kitchen is quieter than a Scientology birthing room. This site is in desperate need of management oversight and I of my frozen custard.

I came here twice while out of town and both time I was satisfied. Service was quick. Food was hot and fresh. The place was clean as well.

Horrible service. I ordered two burgers and the lady said I only ordered one . I gave her my receipt and she still didn't give me my burger. They told me that the root beer float had beer . I had never heard of a root beer float having beer. Finally, they take forever to get your food . I don't recommend. The burger tastes good but the service is mediocre.

630 AM at JFK, landing from a West Coast flight and waiting several hours for my layover. As such, I was hungry. Shake Shack shockingly had limited rush, and screen ordering to minimize my early morning and sleep deprived interaction, so it was an instant win. I went to order from their limited breakfast menu, and ordered the sandwich with tater tots a and egg and cheese and bacon. The screen ordering system is needlessly confusion. I could not figure out how to move it forward, and then I proceeded to answer several questions, some of which repeated themselves. But finally, I got to the end and paid. In good news, my food came out very quickly. Sandwich was small, especially for the $7 price, but this is an airport shake shack. I wolfed down my food in the nearly empty eating area which was quite nice and clean, no complaints there. If there's no rush, highly recommend for breakfast

I had the Shroom Burger and it was VERY tasty! The portobello mushroom is filled with cheese and fried. The shake shack sauce and other toppings really made it delish. It was about $11 for just the burger and it wasn't a huge burger. Wish it was more food. Not sure if it's always that expensive or just because we're in NYC and an airport. This was my first time at shake shack so will definitely be coming back!

Came here after security, made it through the line quickly, ordered from the bank of automated kiosks, and only then noticed there were dozens of people were waiting for their food ahead of me. My order was not fulfilled until 45 minutes after I placed it, and I had to rush eating it to make my flight. Automated kiosks help cut costs, but unlike a human worker, they don't have any way to slow the order queue when the kitchen is getting backed up. This can easily lead to a situation where orders come in much faster than they can be fulfilled, overwhelming the kitchen. It appears this is what happened on my visit. Even though I like Shake Shack, I wouldn't advise coming to this location unless you have at least an hour before your flight leaves the gate; or unless management switch back to cashiers, who have some ability to slow the order line and help signal customers towards less-busy options.

Waited 20 minutes for order while employees were cleaning or doing other things. Buegwrs sat on shelves until one employee decided to full fill orders and because customers were furious! Employees were then rude and unapologetic! Can I give a negative score? 1 is too high!!!

Solidly ok. I never go here when I'm flying out of JFK, because the line is always so long and I'm always so late (the sushi place across the way is not bad in these moments), but I tragically took a cross-country red-eye and debarked in Terminal 4 of JFK, freezing cold, and what do I see but the neon green of Shake Shack, the line only two people deep. It felt like a mirage, almost, as I didn't even know Shake Shack had breakfast, but it appears that they have a pretty decent breakfast menu (further research reveals that this location is one of the few serving breakfast?? A gem!!) I didn't want to feel that crappy about eating Shake Shack at 6 in the morning, so I got the Egg White Light, which is egg whites, cheddar, arugula, and Shake breakfast sauce on a burger bun. I added tomato. My sandwich came out pretty fast and it was quite beautiful, with the vibrant red tomato complementing the verdant arugula. I felt like arugula was such an elevated touch that I was not expecting from Shake Shack, although the soft burger bun was definitely grounding and humbling. The sandwich was solidly not bad. I finished it in maybe 5 minutes, which was more from being surprisingly famished after my flight than from it being scrumptious. I'm glad I added the tomato. Of all the breakfast options in the airport, the Egg White Light from Shake Shack was definitely a little different from your run of the mill Dunkin breakfast sandwiches, and I'm glad I tried it, especially after finding out the breakfast menu is rare to most Shake Shack locations. Not much protein, so I did definitely get hungry not soon after.

Took over 40min to get our food after we ordered at the kiosk. My young daughter's burger had a bone in it. My other daughter's burger was burnt. The fries were not heated all the way through and were still cold, especially in the center.

Here's what you need to know: Awesome service at this shake shack, especially from Gadry . Food was cooked perfectly, as were the shakes. The price is not overly gouging despite the fact it's in the busy JFK airport terminal 4. the counter space was super clean making for a sanitary welcoming ambiance. I paid $17 for a burger and shake

There are lots of options at Terminal 4 at JFK, but most of them are very high in price, so that is why I chose Shake Shack. It was more expensive than at home,but still more reasonable than the other venues. No tables at the location where I was, just walk up and order on a touch screen and then get your food. Then you have to find a place to go sit and eat. Not a pleasant event....but when you are desperate... Food was just ok...could not take pictures and balance food at the same time. I got a burger and water as they had no tea offering that I saw. Filled an empty spot,, but that was it for me.

Omfg. Who has 30 minutes to wait for a fast food burger? Go to a sit down restaurant nearby for better food in less time. All they make are hamburgers, you think they'd figure out how to not have a 30 minute wait time, especially when it's not busy. NEVER AGAIN. I won't even go to a non-airport location because of this disgusting experience.

I can barely tolerate Shake Shack's high price points as-is at their standalone restaurants. So I wasn't too enthusiastic about going to this airport location because I knew it would be even more expensive. Unfortunately, dining options are limited here. There are two Shake Shacks at JFK. Both are inside Terminal 4 after clearing security; one near Gate B23 and the other is near Gate B37. B23 is open every day from 5:00 AM to 9:00 PM and B37 is open from 6:00 AM to 10:00 PM. B37 has a dining area with power outlets, while B23 does not. The overall decor and theme is consistent with their restaurants outside the airport. They have their signature wood tables as well, all made using recycled materials from former bowling alleys. On the menu you will find breakfast sandwiches, hot dogs, burgers, shakes, drinks, and more. Comparing the prices to the average Shake Shack in Queens, expect to pay around 20% extra here. There was a long line to order and use the kiosk, mobile ordering seemed a little faster. There is a sign nearby with a QR code that you scan with your phone and it'll direct you to a website. My friend had the SmokeShack, which is my go-to. It's a cheeseburger with chopped peppers, bacon, and angus beef. They thought it was fine, the potato bun was soft and the patty was juicy. It was not spicy at all; normally it should have a little more kick to it. The accompanying crinkle cut fries could've used more salt but was otherwise crispy. I decided to get a "lighter" lunch at Bento Sushi nearby, so I just got the original Shack-made lemonade. It was sweet and natural tasting. If you're really craving this, go to literally any other location in the city before your flight or after you leave the airport.

Original shake shack single burger. Hits the spot right every time. Breakfast for champions. Got the vanilla and chocolate custard mix single. It's a huge cup! Very generous. A bit on the sweeter side but smooth. I'm impressed. $24.38 usd for the meal. Overall Kel rating: 4.5/5 The good: for chain burgers , these guys are good. The decent: no tables near shake shack, hence trek a bit further to enjoy the messy burger The ugly: can be a wait, so don't grab if you are in a hurry to catch a flight.

This shake shack is right outside terminal 4 gates. Nice to have a familiar burger right before boarding the flight. Ordering in this place is fully through a kiosk screen. Once food is ready they will call your name. The place was packed at around 8 pm. There was a 20 minutes waiting. I went for my favorites, shake stack and chick n stack burgers. Shake stack is kind of their signature burger, and I like it a little bit better than the chick n stack.

HORRIBLE experience - they had one staff member boxing and distributing food, not very busy. Ordered at 7:40pm and didn't get food until 8:10pm (30min). Frustratingly slow watching them, it seemed like they were picking through burgers and had no idea what item went with each order. In a rush NEVER coming back here.

In the mood for a good burger while waiting for a flight? Shake Shack has you covered if you are in terminal 4 at JFK airport. Located in the terminal across from Gate B22, this Shake Shack is a TO GO only setup. You will need to eat at the gate seats. There are three ways to order: use the App, a kiosk or a cashier. The burgers are the same quality as you would get outside, but you get to pay airport prices, which are roughly 20% more.

My son's first hot dog was burned to a crisp, black! The second replacement dog had mold on it. Manager couldn't care less, didn't apologize, didn't ask to see it, just grabbed it and threw it out. Don't eat here!

This has to be one of the most unorganized, frustrating fast food locations I've honestly ever decided to waste my time at in my entire life. I'm not sure if they were having problems with their system, because that's what it seemed like the problem was. Regardless, there was no communication with the crowd of 30 people waiting for their orders. Some people like myself had been waiting over 20 minutes for their food. The only time I ever saw food come out was when one person brought no joke 10 bags to the counter and started calling out names. What kind of method is that? There's bags that were sitting there for over 10 minutes that I'm sure had cold food in them by that point. After a while people started to get really frustrated and rightly so, since no one said a word what was going on. Finally got my bag and realized they forgot to put my fries in so I had to go back. Are you kidding? These people do not care about their job, there is 0 professionalism and management is clearly non existent. You've got 10 people walking around like zombies behind the counter that don't give a damn about the job they're performing. Ridiculous isn't even the word to describe it. 0 stars avoid at all costs