Shake Shack

What good is a quick service place that claims it serves breakfast (at a rest area with three times as many parking spots for trucks than for cars) if it doesn't open until after 8 am? Sounds unnecessarily discriminatory if you ask me... At least your full menu is available... Still got my order wrong and my tots weren't fresh... I was the second order of the day. And for the extra money it cost to add cheese to my order, how come it's the crappy American cheese and not the "white cheddar" used on your egg white sandwich. If you gonna charge me for cheese, give me the best you got.

Beware!!! Pay for double and extras and they don't give it to you... Check your food. Bought a double sausage got a single sausage sandwich. Slow and wrong. And over paid and didn't get what I paid for

Food is good but it's a complete rip off for the price. Don't bother ordering cheese fries because they give you a tiny little cup of cheese that's not big enough for even half your order of fries. The shack stack is good but again very overpriced. My order was as follows (Shack stack add crispy onions with cheese fries and a drink). This was over 25 dollars for one single meal. I have no problem spending money for food when I go to a nice restruant but not for something simple like a burger.

I felt betrayed I saw their pictures of cheese fries it looked so good so I ordered some and let me show you what I saw versus what they gave me is it was disappointing.

I gave this place a chance , even after seeing all these 1 star reviews . I went to try the shake shack burger (double cheese burger) fries comes separately , that’s why I didn’t give it 5 stars . Let me tell you the burger was AMAZING !!!! Every bite I took from that burger melted in my mouth. It was good and juicy. Fries were good as well . I’m guessing all the 1 star reviews were from when they just opened up and they had a rough startup . The wait for my food was around the 15 min mark. Overall I am satisfied and I will definitely come back to this place

The Vince Lombardi Plaza has made great improvements since the last time I stopped in. I had to cross the George Washington Bridge twice today and was very excited to see the American Flag out and also feeling lucky since I finished my day by 12. So obviously the best way to top it off is with a BACON DOUBLE CHEESE BURGER fries with coke. Ahhhh yes it was so good that I went back for a chocolate shake complete my all American day. Now that's a job well done Remember " Individual commitment to a group effort- that is what makes a team work, a company work , a society work , a civilization work. " Vince Lombardi

The Paramus Garden State Plaza location gets zero stars for me. After placing my to go order and entering this establishment, the management and staff were rude and disrespectful from the jump. After I received my order for the second time I told them it was still wrong and I told the manager she needs to be retrained, not only because of her nasty attitude and unprofessionalism, but also because she had the receipt in hand with the details of the order, so there was no reason for her to get it wrong upon doing so another staff member who claimed to be a manager started getting loud And disrespectful towards my wife and I because of what I had commented about her manager needing to be retrained at no time did her manager jump in Defuse the situation she continue to allow her to be belligerent and disrespectful so because they got the whole order wrong not once but twice and they didn’t like the fact I called them out on it. They decided to call mall security, who then had no choice, to have us removed from the restaurant and it is my belief that the security guard and this belligerent employee Personally, New the security guard do to their demeanor And friendly conversation I filed a report with mall security and will be following up with Wall management as well as Shake Shacks Corporate office These two employees Need to be fired for their actions and held accountable I’m not one to see someone lose their job, but in this case, these two individuals deserve it at no point do these two individuals belong in customer service? Especially because the one individual came storming out from the back, ripping off her rubber gloves, as if she was going to escalate the situation with violence further, totally disappointed and disgusted I will never eat at another shake shack again I will Be eating elsewhere and by the way Shake Shack corporate personnel You can review the videotape on the security cameras hopefully it has audio between 6:50 PM and 7:30 PM the truth is all on Video you’ll see that it was your employees and management that escalated the situation when it should’ve been de-escalate and the customer should’ve been taken care of properly wrong is wrong right is right

It’s not going to be the best shake shack burger you ever get but it’s certainly not the worst either. It’s average. This is the review for NJ TURNPIKE Vince Lombardi

I haven't had shake shack in a while and I remember why now. The burgers are always a little too salty. The fries were pretty good and they probably have the best cheese fries out of all the other fast food places. It's hard to give a restaurant more than a 3 star review at a burger place if the burger(main item) isn't the star of the meal.

I was on the Jersey Turnpike and was surprised to see a Shake Shack. With that known, I knew I had to stop to give it a shot. Having said that, I ordered the shackburger, fries, and a chocolate shake. To start, I attacked the fries right away and they were pretty good. To explain, the fries were hot and crispy with good flavor. Following that, I tried the Shackburger and it was tasty. To enumerate, the meat had good flavor, but it was a bit overcooked. However, the potato bun was excellent and had great taste. Likewise, the Shacksauce was sweet, tangy, and matched perfectly with the bun. It was simply a tasty burger. In the same vein, the chocolate shake was delicious. To put into words, the shake was creamy with just the right amount of thickness. To wrap it up, this Shake Shack was very good especially for a rest area location.

Stopped here for a snack, and Shake Shack was the only place with a line. Even though they were busy, my fries were ready before I even got five feet from the register. Very quick and friendly service, and the fries were good as always.

This Shake Shack location is at a rest stop in New Jersey. Out of all of the food options at this particular, rest stop I would say Shake Shack was the busiest. But the staff worked together like a well oiled machine. They had someone designated to clean the condiment area and sweep around to keep it clean. The staff prepping food and taking orders were friendly and worked well together. I ordered and waited for about 10 minutes and received my food. I ordered a shack burger with bacon, cheese fries, and a vanilla milkshake. The burger and french fries were top-tier, but the shake was subpar. I will definitely be back but next time I'll get a lemonade for my beverage.

I know it was closing time, but I received cheese french fries with the cheese, all stiff and a little cup. I paid five dollars for that piece of crap. Also, my burger was cold as soon as I received it. What a big disappointment. It's not the first time I have a bad experience at this location. If you're not gonna have cheese for the rest of the night then say so. Don't just give it to the customer all cold and stiff. This is not a cheap burger place. At least make it worth it. I don't know why I keep purchasing food here if I knew it was gonna be crap. Shame on me.

I'm really confused by the 1 Star rating & low scoring reviews. We stopped in on our way home and it was quite busy but I really believe the staff did an awesome job! I do not feel that we waited longer than we should have with the number of people in line. Yes, some people got their food before others but maybe that order was easier or not a special request. Staff provided excellent service. Friendly & professional. Our order was accurate and our food was hot. It was quite tasty too. This was our first experience at Shake Shack but it will not be our last. I ordered the Shack Burger along with chips & beer cheese dip. It was delicious! This restaurant is inside of a travel plaza/rest area so the majority of the seating is outside or of course, in your car. The space was clean on the day of our visit. And the order counter & visible prep areas appeared cleaned as well. Ambiance or atmosphere is of course casual or whatever attire you travel in. If you're headed up North look for the travel plazas with a Shake Shack.

Shake Shack was a welcomed surprise at this turnpike rest stop. A delicious hamburger and great French fries. The shake was a little disappointing. Not kept cold enough while being made, the first few draws from the straw were watery.

Very unhygienic. The worker who puts the food in the bag also handles cash with the same gloves. He never changes his gloves after handling money and goes back to handling food that is not completely wrapped up such as the fries that are completely open on top and also the burgers that are also open on one end.

Terrible Customer service with employees who are unfriendly and look like they would rather be anywhere else. Condiments and Napkins were out of stock, counters dirty. This is a rest area stop where most people take their food and go so I understand why the quality would not necessarily be there however when we got back to the car , we noticed one of our orders of fries was missing . This was my first time going and I don't think I'll be back to a Shake Shack.

I pretty much never eat fast food, but I stopped here driving from Philly to Portland Maine during a storm. Fries were decent and the burger was dope.

This place is hurting. Staff seemed confused and unorganized. Not to mention they are not friendly at all. Awkward and strange. Skip this location

Ordered a burger and fries. Everyone else got called, after 15 minutes I asked them to check if I got called, the guy said "if I haven't called your name, it's not done". It was not busy and people who ordered 10 minutes after me already got their food. Took me a total of 25 minutes to get me food. I asked if this was normal (it's not because I frequent this location) the guy said there's nothing he can do he doesn't make the food. An I'm sorry it took so long could have gone a long way.