Shake Shack RiNo

I'm not here to bash nor complain it was my first time eating at shake shack I just wanted a quick bite before returning to work I ordered a vanilla shake and a avocado bacon 🥓 cheese burger $10+ the burger was really small and so was the shake $6+ fries were $4.50 didn't get fries. for $18 really not worth that much should've went and got a happy meal

I loved the food and the vibe was incredible but the portion sizes were awfully small and it appeared like my grilled cheese was made out of a burger bun and cheese.

Really really solid, i think I might be hooked. Decent prices, good amount of parm on the fries. Tasty shake but I wish it was a real shake and not a whipped shake. Who's dingaling do a gotta badonkadonk to get the sauce cup filled more than a dribble of the truffle sauce, though?

I'm here to write this review not about food what about people that like to run other people over inside their Chevy suburban with their brights on trying to like totally distract people so that they can run people over this kind of behavior it needs to stop and people need to be informed about people like this I like to go around rather he's drunk or whatever is problem is shining is lighting people's faces when they're trying to wait for him to get down the goddamn road so they can get to the other side of the road so they can get to the line scooter without first getting run over because they got blinded by this guy's headlights. I ordered something to drink I ordered a mixed drink non-alcoholic I'm not sure if they understood that I just wanted one drink that was mixed and not alcoholic.

Employees weren’t rude but didn’t really say a word haha food was banging though

Jenn the manager at this location is FANTASTIC. We placed a large lunch order the other day and the food was fresh and the order was accurate. Everyone was so pleased! Jenn has great customer service skills and I believe she is a valuable member of your team. We will definitely be ordering again!

I love Shake Shack and this location has the most amazing staff! They are so friendly and helpful and the food is always hot and fresh. I highly recommend this restaurant! One of the best burgers in Denver, without a doubt.

Would be 5 stars, but tipping culture has gotten out of hand. Having the gall to even ask is ridiculous. I'm placing the order at the kiosk, grabbing my own water, and picking up food at the counter after getting a text. There is ZERO human interaction.

This was my first time eating Shake Shack and I must say, it was delicious. The burger was cooked perfectly, the cheese was oozing out and was delicious. Fresh cut ingredients on top. Fries were great too. The downside is the price. One burger and a normal sized lemonade was over 15 bucks. That is just way too much for what the food is, it's tasty but not worth that much. Service was good too. The guy bringing the food out must have been new as he almost spilled our drinks and was having trouble handing us our beers. The inside was clean and the employees were always doing something. I never once saw anyone just sitting around. Great food, but again - prices are just too high.

I love Shake Shack French fries so I decided to try the Parmesan fries with truffle aioli. I can't say I was impressed! I wasn't a fan of the aioli - I much prefer the Shack sauce. For the extra cost, it's not worth it to me. I ways also a bit underwhelmed by the little amount of shack sauce I was given. Otherwise, this is a good establishment. Usually clean and fast. Parking can be difficult in this area though.

This was the first Shake Shack I ever visited. And by now, the novelty has kind of worn off. But it is a decent choice to grab a quick bite when you are over by Ratio or Odell's. I generally go for a burger, usually the one with green chiles on it. Service is pretty darn fast unless they are totally slammed, which does happen at times. Fries are okay.

Man! This place did not disappoint! My husband and his cousin and I came for the first time. I've been wanting to try this place forever and have never had the chance. It was freaking packed, but we didn't wait along time to eat. We went outside to eat. The front is all self service and you order then wait then go sit or before hand. The prices are kinda steep, but definitely worth it. I got a special lemonade, it was green. Delicious as hell. Lol. Those seasoned cheese fries were to die for!

After exploring the Rino Art district, I worked up an appetite and decided on a burger. Upon entering, the location appeared clean and new. The digital menus are large enough and the modern touches add a nice feel to the space. This location allows ordering on a kiosk that will request a name for the order. Once it's ready, an employee will bring out your order. There was also someone out front, near the kiosks at all times to assist with any questions or issues you might encounter. After viewing the menu to the left, I selected my items and paid for my order. My order was a simple shake shack burger and bacon and cheese fries. Everything was made to order and hit the spot for a late lunch. I also selected the mango lemonade, and it was a tart, refreshing drink to pair with my meal. All of my food was hot and the fries happen to be my favorite part. The bacon was crispy and the cheese sauce coated the perfectly cooked fries with ease. Honestly, I consumed the fries first! I barely had enough room to dive into the burger. It had just the right amount of patty and toppings. Though, I felt it had the basics for a burger, the fries and mango lemonade were worth the stop! My order took about 8-10 minutes to come up, as there were quite a few orders ahead of my own. You are also able to select dine-in or take-out from the ordering station. I decided to dine in. The seating appears to be, seat yourself and there are also seating areas outside. Overall, I might try a different burger and scan the shakes for a future visit!

Definitely a cool location, the ambiance was great! Fast service, good food. Check em out.

We were craving a fast food burger today & I refuse to go to BK or the like... so I suggested we try Shake Shack since it's only a couple blocks away. The space is well designed, modern & open! There weren't a ton of people when we came around 2:30. We tried the new hot pepper burger, and woooow it was easily the saltiest burger I have ever eaten! Like, why does it have to be that salty? Maybe it is a bad day, or are they always like this?! The flavor profile was excellent with the crispy onions & cherry red peppers, but the salt was overwhelming. The only saving grace were the fries- they are cooked perfectly, each with the right amount of crisp! And not too much salt :) All in all, I don't know if I will come back unless I know I can get a less salty burger...

Stopped in after a whiskey tasting across the street for a shake. I was after a strawberry shake. Dang. They were out of strawberry. But, they had a strawberry/chocolate combination available. So, I chose a strawberry/chocolate shake. Yum. A good shake. I passed on whipped cream on top. Service is good, as they made the shake after I ordered it. Ambiance is like a shake shop. Simple.

You don't need this review. You already know your shake shack stance: Your in and out friends hate you, your five guys friends try and convince you about peanuts or something, and all the while you laugh as you sit atop your throne of elevated beef elegance. Stopping here was more or less in line with the experiences I have had in Chicago and California which comes with the same caveats that make shake shake a once in a while treat than a daily driver: price is just a little more and portions a bit smaller than other burger spots. Maybe I'm the problem, I should make more money

Was in the store today with my son who has severe autism. He was having a tough day, but the employees in the store, and especially the manager, were incredible. They went out of their way to improve his day. Outstanding service.

Savory, crisp edges, and soft buns. A shake shack burger is here for you when you need it. The caffeinated lemonade was good but kind of flowery. The service was fast and kind people working here hard working. The place was also pretty clean considering they only had a couple people working here on a weekend day.

The service was good. The lady behind the counter directed me to the iPads that had pictures for the burgers and made ordering a breeze. The burger was pretty good. Just the right portion. Not too big and not too small. The ambiance was perfect for an afternoon lunch.

Shake Shack is the supreme fast-casual burger restaurant, in my opinion. Not only is the food hella good but the company's backstory and insane growth is quite impressive as well. On this particular visit I indulged in a Double ShakeShack Burger (Angus beef cheeseburger with lettuce, tomato, and ShackSauce on a toasted potato bun, $8.99) and Crinkle Fries ($3.29), skipping the namesake to save room for booze. I loved every bite. These burgers are beyond delicious. The burger is so moist and veggies fresh. The ShackSauce is pretty much their version of fry sauce which no one beyond the PNW ever has so it probably has something to do with why I love this place so much. You can't skip out of the fries. Well, you can, but you're doing yourself a mean one. If you've never been to one of these restaurants this is your sign. I can't miss it if I'm around one!

We were on a morning stroll exploring our neighborhood and we came across this place. I was quick to observe that their signage mentioned frozen custard. It's rare to find, so we decided to try their version out. The place is pretty nice inside and very well maintained. The staff was super friendly and the manager walked the place ensuring everyone was satisfied. We of course ordered the frozen custard, they only have two flavors, vanilla and chocolate. However they have additional flavors they can mix up in their shakes. The custard was out of this world smooth! We now have a go to place for frozen custard and we love it!

First time dining in any Shake Shack at all! This is just for their amazing custard. It's so creamy! I lost a custard spot in Berkeley neighborhood a couple years ago and since then I've been on the lookout. This was totally by happenstance. Just walking around downtown Denver and Adam D. spied the word Custard and the rest is history! I'm so happy with their amazingly creamy custard that it doesn't matter if they only have two flavores. Chocolate and Vanilla. I saw someone with their burger. It looked so good! So much so that on my next visit I'm definitely going to order that and custard! Thanks babe!

Shake Shack has the best veggie burger option out there and the fries never disappoint! The Shroom burger is a fried mushroom with melty cheese. I always add the cherry peppers for an extra pop! I enjoy their limited time specials, like the hot ones. I got the hot ones cheese fries and liked the spice and sauce! The service is good and always quick. We ate in this time and there was Christmas music and friendly service.

Yum! I really enjoyed shake shack ! The drink was super fun and different - a lemonade with caffeine in it? - yes please :) I enjoyed my burger - I have some health issues where certain things some fast food places put in their buns or meat end up making me really sick - but not at shake shack. They care quite a bit about the quality of their ingredients and I could tell. I did think the bacon cheeseburger my husband got was a little over priced for the amount of food that is there but other than that I was happy with what we got. I didn't get the fries because honestly I'm not a crinkle cut gal - just not for me. I tend to not get fries most of the time anyways - I'd rather get the bigger burger which I did and was worth it - the double burger was the way to go and not too much extra. Everyone working here was fast and friendly and the place was clean. We will definitely make our way back here again!

Nice place to stop and cool off with a great-tasting milkshake. We ordered hamburgers. The burgers were tasty. The milkshakes bring all the people to the yard. The atmosphere is fun and friendly. Pricey-so bring your wallet. Parking is on the street. Shake Shack is handicap friendly. The bathrooms are clean. I am sure we will be back!

My husband surprised me with a late night treat delivery last night and it was pretty tasty. He ordered a cheeseburger (seemed like it wasn't from a pre made patty, juicy), cheese fries (plenty of warm cheese food), salty, crinkled (I'd order them well done next time, I prefer crispy fries), and ice cream shakes. He got me the salted toffee and he got a chocolate vanilla. The ice cream itself was yummy, but I'd give the salted toffee a miss next time as I didn't feel like it added anything. I'd also skip the whipped topping because if I'm going to do it it needs to be whipped cream. This was our first Shake Shack experience but it definitely won't be our last. Overall it was a really good fast food burger, fries, and shake experience.

Incredibly overexpensive, subpar food, tiny portions, they don't even call out names when your order is ready so you will just sit there while your food gets cold. Service is trash. Absolute trash horrible place Their bags don't even close all the way. They just leave these short to-go bags completely open so your food is getting cold the entire time while they don't call out anyone's names. God I hate this place

First time at shake shack, tbh nothing special... the tables were kind of dirty and over priced for what it is. Tried the white truffle but nothing great, I prefer elsewhere for a burger. Ngl I took a bite out of my brothers regular burger and it was better, meat was well seasoned

Ordering on kiosks is so lame. Spent a few minutes typing in my order, then a few minutes for someone to notice me so I could show them my ID, then spend a few minutes waiting for someone to plug in a card reader into the kiosk. Finally a cook comes over, says "what's wrong?" I said this kiosk needs a reader, he says"use this one, I said I had just spent 5 mins putting my order in this one. He did not like my comment and starts berating me about MY attitude. I replied I guess I'll just go eat somewhere else, he says good. Spent my money one block away.

Having never been to a shake shack, the hubs and I decided to see what all the hullabaloo was about last weekend. We timed our visit perfectly so we were able to walk right up and order. I went with the fried mushroom "burger" filled with cheese and the hubs went with a single cheeseburger with regular fries. We both got the blood orange Arnold palmers. My sandwich had a perfectly crispy mushroom filled with ooey gooey cheese. A little Mayo, lettuce and tomato in a soft bun, and it was a home run for me. The hubs thought his burger was a classic fast food burger that was exactly what he expected. The crinkle cut fries were good but not the best fries (I like crispier and saltier) we've ever had from a fast food place. Everything washed down nicely with the just barely sweetened Arnold palmers. Overall a really good experience and we will definitely go back. Customer service was fast and friendly.

I feel like I could say a lot about Shake Shack. This particular location is nice, and convenient when everywhere else in RiNo closes an hour earlier than they do on weekdays. The Shroom burger is incredible and really satisfies this vegetarian's craving for something comforting and filling. My only qualm is more with Shake Shack than this PARTICULAR Shake Shack. I've never understood how a place can call itself SHAKE Shack, and then only have ~10 shake options? All I wanted was a peanut butter chocolate shake, and they didn't have any peanut butter. Which is fine. The chocolate shake was good. I still went home with the remainder of my shake and re-blended it with peanut butter. HAHA. Anyways. I'll go here for the shroom burgers, but would rather go anywhere else they carry milkshakes when I reaaalllyyyy want a fun milkshake, ya know?

I just had some fries here and they were delicious also a large order. Staff was super friendly and they came out fast.

Pandemic cravings are real y'all. I wanted, no needed, a burger today and went straight to the Shake Shack. I felt a little guilty supporting a big chain when there are so many smaller shops in trouble, but I just wanted consistency today. The service at the Rino Shake Shack was phenomenal. I ordered through the app and approached the employee standing outside. There were about 3 other customers socially distancing at that same time outside. I went a little early as I keep forgetting how good traffic and parking are these days. My order was ready on the dot and the staff member was so friendly. You could see other staff members inside working so hard with all of their protective gear on. The presentation of the food was great but to be honest the meal itself wasn't amazing. The burger was a quite dry and overcooked. While it did the job of filling me up, it did not quite satisfy the craving for a juicy, delicious burger. Of note, one downside of their platform is that it did not leave me the opportunity to leave the staff a tip.

Oh man, so sad. Not anywhere near the execution that I became accustomed to in NYC at this Denver location. My shake burger was not juicy - in fact it was crisp and dry as if it had been previously cooked and then thrown back on the grill/flattop for reheating prior to serving. Sound familiar? Yeah McDees does that. Here's hoping that next time I try Shake Shake their execution is better. For now it's back to Burger Fi. PS The restaurant is dirty...tables, condiment area, etc. The lack of attention to detail is disappointing. At least we didn't have to wait In line forever to get this less than stellar experience.

This was my first time ever trying the infamous Shake Shack. I'll tell you right upfront, it's a lot pricier than you think it will be and I was hungry just a few hours after. I may have screwed up though... I did not order a shake with my burger and fries. I know, I know rookie mistake and that's what most people come here for, but we were on a brewery crawl and combining beer with a milkshake sounded like a digestive nightmare. I got the ShackBurger with all options on it + fries. The fries reminded me of the crinkle kind you get in the frozen section of the grocery store and bake at home. The burger was really good and filling but doesn't even compare to In N Out and is more expensive. The cashier was not having a great day and kept messing up our change but it ended up being all good and she was trying hard to be our friend. The restaurant itself was pretty clean for a fast food place. There was a good amount of seating for small groups. This location is in the heart of the art district of Denver, RiNo, adjacent to multiple craft breweries. Things came out fast, as fast food does, but we were also the only ones there. Overall it was a little pricey for what it is and though I'm glad I finally tried Shake Shack I wouldn't say it's a place I ever really need to go back to except maybe to try their "legendary" shakes.

Restaurant is racist and unprofessional. The Manager named Tim and the assistant manager insulted me and asked me to leave because they did not know the policy regarding what they can and can not do to customers. They took forever to bring out the food and needs a 0 star review if I can. Do not recommend this place to anyone. I have escalated the situation to corporate and hope they can deal with these unprofessional, rude, racist, and insulting Managers.

Shake shack was fire! The food was reasonably priced for being on Larimer and came out within 10 minutes. We both enjoyed our sandwiches and fries for date night. Whenever I feel like popping back up this way for date night maybe we'll come back. Otherwise I will remember this place for other cities in case I need to get some food I KNOW will hit the spot. Thanks guys!

The Shake Shack hospitality team reached out to me to graciously ask me to come back and give them one more chance. They apologized for any inconvenience they have caused in the past and invited me back to make things right. While I was frustrated this was the third time I went back due to a mistake on their end, I'm also grateful they have kept inviting me back to right the wrong. I feel like it would have been easy to reach out once, but to keep trying until they got it right is what makes companies like Shake Shack stick out above the rest. I know the pandemic has been hard for businesses and keeping workers, and I understand it would have been easy to ignore the negative reviews for a business as busy as Shake Shack, but I'm always happy to see when a company will go above and beyond to show their appreciation for their loyal customers. In the end, their food is always phenomenal, but their customer service could be a little better.

Not much to say that already has not been said about Shack Shack, one of my favorite burger joints, and so close to my place in LODO, S S never disappoints, I love this place...

i had to go up an use a machine to order. Then I sat down and found out that the guy next to me used the same number. they want a table number... does that mean you have to search the restaurant then come back and order. Then it has the audacity at the end to ask for tip

for the price the food is not great very bland and forgot our fries how are we going to pay 43 dollars for 2 burgers 2 fries and drinks and FORGET the fries fries were terrible overcooked and full of oil terrible service what the point of taking names for just numbers to be called ? dont go here not worth it tasted like wendys

I really enjoy the location of this shake shack! It's in such a cute area and conveniently placed next to some great breweries! The inside is very well lit and has great AC. The classic shack burger is currently my favorite of all time, it is so juicy. They even sell wine and beer! Such a great place to grab an affordable yet delicious meal!! The only downside is trying to find a parking spot but that's Denver for ya!

After imbibing our way through RiNo, Marissa C. and I knew we were in need of some sustenance, we turned to Shake Shack. Craving a wonderfully cooked burger?! ++COME TO SHAKE SHACK!! I opted to nosh on the SmokeShack. Holy YUM! Single or Double Cheeseburger topped with all-natural applewood smoked bacon, chopped cherry pepper, and ShackSauce. Give me mooore! Thirsting for an adult bevvie option to wash it all down?! ++COME TO SHAKE SHACK!! They offer a small selection of perfectly paired beer and wine to accompany your tasty meal. Or if a sweet treat is more up your alley I highly recommend the shakes! Mmm... Crinkle cut fries your jam?! ++COME TO SHAKE SHACK!! Perhaps the best crinkle cut fries I've had! Perfectly golden fried! Yum! Looking for fast and friendly service?! ++COME TO SHAKE SHACK!! They work through the throng of people hungrily waiting with a smile and ease. Shake Shack def has things running like a well oiled machine around here! It's easy to see why this latest and greatest addition to RiNo is getting so much attention. Shake Shack def hit the spot for our post imbibing needs and I'm sure I'll be back!

I finally tried Shake Shack and will probably just go to Park Burger down the street instead. Their burgers are small for how much you pay for. The crinkle fries were good, but also I would never want to put cheese whiz on my fries. Chocolate shake was also good. I just would expect a burger joint that takes 30 minutes to make two meals and two shakes. It would be hot, but no if was lukewarm. We also had to ask for water early while we waited. It wasn't just given to us when we put in our order.

Didn't understand the hype. Maybe I just didn't have a great experience... We were to meet friends here but the place got so busy they had to go ahead and order for us while we looked for parking. Asked for a Shroom Burger thinking it's a beef burger with mushrooms, but NOOO, it was literally a fried portobello mushroom in place of beef patty. Oh I was livid. It being vegetarian probably could explain the blandness, but hubby's ShackBurger was equally tasteless. The cheese was stringy but rubbery. The fries had gotten cold since it took so long for us to get a parking spot... I'm sorry, maybe if I walked in here casually, would not make it on list of places to visit or meet friends at.

the sauce tastes like my left a*s cheek. it tastes like mayonaise and motor oil. DO NOT EAT!

This is my go to burger place now. Even though it's a drive away it's on par with in n out. They have a few other things that honestly puts them on the map for me and that's their mushroom party stuffed with cheese and fried and put on a bun. It's amazing as a burger it's self or put on a burger which they call the shack stack and it's amazing! Also great fries and the root beer float I had was on point. Great place to grab a weekend snack or go to with a friend Highly suggested

Thoughts and prayers for anyone who orders Shake Shack for delivery. Even when ordering and eating at the restaurant the food is way overpriced.

Got to visit on a lovely Friday afternoon! I like that you can order outside and then sit inside. All vacant tables needed to be cleaned. Was able to ask for tables to be cleaned and it was done. All staff following COVID regulation. Food was ok. Was not a big fan of the cheese on the sauce. Lots of people order take out.

The most oblivious and rude staff. Nobody paying attention whatsoever then they seem to be annoyed by your presence. Interesting style of customer service.

You can't compare Shake Shack to In&Out for the following reasons: *Shake Shack serves alcohol. *Shake Shack does NOT have a drive thru, so therefore you can't put it in the "Fast Food Category." -------------------------------------------- With this said, let's talk 'bout why Shake Shack earns a strong 4 Stars: *That soft, chewy potato hamburger bun? Damn; it comes with one unique flavorful bun. I love their buns, and I can-not lie! LOL. Like a Kings Hawaiian Roll, I can eat the bun alone and be completely satisfied. *That hamburger patty?! It has such a sweet, smokey, bursting with flavor initial and after taste that just can't compare to any other meat patties out there! Even eating the meat alone, it has an addicting taste. Whatever their using to flavor it, I wanna know! *The fresh produce: lettuce and tomato. Fresh, fresh, fresh! *Shake Shack sauce? It's not over bearing and doesn't drip down your hand and face. We good. I appreciate how the Shack Burger is SO proportional and you'll have a little bit of everything: bun, patty, lettuce, tomato and sauce- up until the last bite!!! Being that this location is in Denver & Denver is known for "Green Chili," the green chili burger is simply chopped up green peppers (not spicy at all) with a green sauce, the potato bun and patty. Of the two options, this was my personal favorite, 'cuz who doesn't enjoy that Denver Green?! Ahhhriiight ch'yall, That's going to be my reasoning for a solid 4 Stars. When in Denver, eat as much Shake Shack as possible ;) P.S. you besssss believe that my first stop after I landed in SFO was In&Out in Union City. Hehehe!

I love shake shack. If you know you know. I have been getting delivery from this location a lot lately. They have been super awesome in customizing my orders (because I can be picky) and making sure everything is in the bag, including extra shack sauce! They are fast and efficient. And of course, the food is awesome. I love a single shack burger. The chicken sammy is good too. I only like the fires if I get the bacon cheese ones. They are kind of plain by themselves. And the shakes, they are definitely delish. Super thick. I love the caramel the most.

I've always been super high on Shake Shack because the hype is crazy. Now that The Shaq is in Denver I finally got to experience the hype for myself. Overall my thoughts are that it's worth trying but not something I'd like to eat very often. A la carte pricing is a strange niche for fast food so it's not surprising that Wall Street loves it. Main Street on the other hand might grow tired of spending $15 for lunch. Shake: I had a strawberry shake which is a great benchmark for shakes. I feel this was a higher quality version of what McDonald's offers. Taste is nearly the same. Burger: Surprising how small the burger is for the price but again, high quality. Fries: Get the cheese...worth it.

I enjoyed the unique preparation of a mushroom burger - both as a vegetarian option and a beef with mushroom. A portabello stuffed cheese, breaded and fried. You do have to be careful biting into it as the hot cheese inside is both tasty and hot (as it should be). My spouse *LOVED* the shake that we got. And, I really enjoyed the cheese fries. I liked the small, two-prong, wooden fork for keeping them less messy. I was not a fan of the Shacksauce, but I can see why others like it. We both also liked the convenience of USB ports and plugins at the wall tables.

Super nice bartender who went out of his way to pull people out of the long line and invite them to sit at the bar. We had an awesome lunch, super fast, food was usual high quality. Got a Chhik'n and a ShackBurger. Love that they have a bar! Highly recommend

After all the hype about the new Shake Shack, I really wanted to like this spot! Unfortunately, I was not super impressed after our experience. When we arrived, the line was out the door, so I assumed it had to be amazing. However, after my boyfriend and I chowed down on a regular Shake Shack burger, fries & the concrete (which I thought would be out of this world), we were not in awe about how amazing it was. Instead, we were in awe about the hype of this pricey spot that honestly wasn't much better than a normal fast food burger spot. The food wasn't that flavorful and the concrete was so chocolatey that I couldn't taste the cookie dough bits & other pieces that would have brought the shake to a new level. The only reason I'd come back is to try the mushroom burger, just because that's unique, but I do have to say that we were overall not as into this spot as the rest of the world seems to be.