Connie H.
Yelp
We ordered two entrees and one app at 5:45 and were told that it would take an hour and a half for pick up to be ready. Since it was Christmas, I understood that it would be busy, so we agreed to this. I showed up at 7:30, to a huge line of people, and was told my order would take another 1 to 2 hours to make. I went home, and when I tried to call to ask about my order an hour later, the phone was busy. I showed up at 9:00, and I did not receive my order until 9:48.
The food is fine. The veggie lo mein was a little under seasoned, the black bean spareribs were adequate. The cream cheese wontons were fine.
However, if the wait is going to be longer than the customer was told, I would recommend that they have a callback system to inform customers of this. I tried to ask if I would receive a notification when I first placed the order, and I was told just to show up.
Since I had to wait a total of 4 hours to receive my order, I would expect to be compensated with a free meal, or have my meal be discounted at least. Like just a thought. After all, the guy filling orders at the front said that multiple people did not pick up their orders, and he was taking home lots of food.
Overall, I am disappointed that this establishment has zero communication with customers. As the "best Chinese restaurant in Denver," I expect better.