Sheraton Grand Chicago Riverwalk

Stayed here for new year, hotel was fully packed, however the staff was super accommodating and provided plenty of entertainment, the rooms themselves was very spacious and clean. Only thing is that I must've booked the wrong room type, as sadly I wasn't able to get a decent view of the fireworks (book river view instead of city view). Didn't get a chance to use the amenities but definitely will try when I come back!

Suzanne the Concierge is a dying breed amongst the hotel industry. She was helpful, knowledgeable and genuinely friendly. We were traveling around Thanksgiving with our two teenagers, and she really wanted to make sure we had a good time visiting the city as it was their first time. Chicago has many upscale and historical hotels which I’ve stayed at in the past but someone like Suzanne is what makes a hotel stay memorable. As Platinum members we had access to the lounge for complimentary breakfast but on the last day Suzanne upgraded us to the breakfast buffet downstairs. The Platinum lounge was already top notch with a limited but solid selection of bacon or sausage, eggs, fruits and cereals, juice and coffee. The river view was amazing upstairs. The downstairs buffet had a huge selection with omelette station, waffle station and international selections. The hotel location was very convenient and the check in staff were friendly as well. The resort fee included a nightly food and beverage credit which we used for a drink or dessert since we didn’t dine at the hotel. My only suggestion for management is to make the Concierge station more prominent as it looked like a check in desk.

Suzanne went above and beyond to make our stay so special! She was my go to person that made our time there so awesome. Such a thoughtful, detailed and caring person. Robert at security and Sam at check in were also amazing and so helpful. The general staff we encountered was amazing and so polite. We enjoyed the indoor pool and the bar lounge was so convenient to hang out for drinks and catch up with friends. We can’t wait to return. The Link has great food and drinks! Will have to check out the steakhouse next time!

Wonderful location. Customer service was good. They gave us a room with a view of the river (beautiful). Self parking was easy and convenient. A couple of small things... It's no one's fault at the hotel, but there were a lot of screaming kids in the lobby and in our hallway, especially really late at night. They gave us a handicapped room (we are not disabled) which was OK but the shower was disappointing...the shower head was a hand held wand and did not have a place to secure it while showering (difficult to shower, shave legs, wash hair...while holding onto the wand). We only had one coffee mug in the room instead of two. The bed was great, and TV was easy to use. We'd love to stay here again.

A little expensive but great services, rooms aren’t cramped, interior is well furnished and even though the walls are quite thin the rooms are big enough that you won’t really notice it. Gym is high quality and has most GR machines other than a bench, there is also a nice indoor pool that is worth visiting on the 7th floor. The view from one side of the building overlooks the frozen river which is a great view. Breakfast is not bad either. It’s a very large hotel and you can probably find a way to book a decent portion of any given floor. Worth the stay and the price.

I absolutely enjoyed my stay at this hotel! I can surely declare that this hotel follows all high standards. I have almost nothing negative to mention about my stay.|First of all, I can point out the hotel’s great location, which is in the heart of Chicago, right on the Riverwalk. It is very easy to move around the center of Chicago; the location is super convenient. Plus, you have a very easy walk to Chicago’s famous Navy Pier, and the hotel is very close to Lake Michigan.|The hotel is very beautiful on the inside; I liked its design a lot. Even though it is designed in classic Sheraton vibes, which may seem old-fashioned, the aesthetic of the decor is very high. The hotel was ideally clean every single day during my entire stay. My check-in was very fast and easy. My pre-arrival requests, like early check-in to my room at 1 p.m., a high floor, and a nice city view, were realized, and finally, my check-in was smooth, and I was very happy with my room. By the way, all the hotel’s staff were extremely nice, friendly, and professional.|My room (#2606) was super spacious! I absolutely loved its nice design. The room was ideally clean, and all the furniture was in very good condition. Two big windows gave a lot of natural daylight inside, which made me very happy. I do not like dark rooms. I truly enjoyed a super comfortable king-size bed. A large closet was a big plus. The bathroom was big enough to feel comfortable in. But I have to be honest that I did not like its super basic design much. I wish it were updated. Plus, I was disappointed with the small, low-raised bathtub, which barely fit me (I am 6’ tall). I wish it were bigger! Also, the shower head did not work perfectly; the water splashed all over. Another design minus which I hated was that the toilet was right next to the bathtub. I wish there was more space between them. But the good news is that the bathroom amenities were of a very high quality and smelled very nice! Wi-Fi was working super fast during my entire stay. My room was completely soundproof, by the way. I did not hear any noises from the hallway, even though the hotel was super busy with visitors.|Finalizing my experience, I absolutely want to recommend this hotel for a stay in Chicago. With pleasure, I would stay at this Sheraton again when I am back in Chicago.

Rachel was an absolute pleasure upon checking in, well as the doorman. We arrived early asked about early check in and was graciously accommodated. This hotel is a great stay I have been here 3 other times and never have any issues. Our server Alex in the Riverside cafe was also so great! Definitely recommend this stay!

Stayed here for several days. Had some thoughts: The fridge door is locked, and you’ll need to call for service if you want an extra fridge brought to the room. The microwave is located near the store; although they said it’s for everyone to use, it’s kept in the store as if it belongs to microwaving food for the store (weirdly, it was outside the first few days, but put inside the store the next day after we used it). Some things send to the hotel will be stored in the FedEx which charge you extra for your stuff in there) That said, the chef who made the omelets at breakfast was really friendly and cooked amazing food! Croissants were top notch! The waiter and waitress were also happy and provided great service. The staff cleaning the room was super friendly as well!

There are some great and not so great aspects to the Sheraton. First, it's in a good location right on the river and in walking distance to Navy pier. There are restaurants and stores right in the immediate area. Additionally, the hotel offers great views of the lake, the pier, the river and parts of the skyline. And the doormen were always friendly and helpful. However, the reasons for the three star review and not higher are: The rooms are fairly small and a bit worn such as the carpet and fixtures. The room was not dirty, but you can quickly tell the details like cleaning the exhaust vents in the bathroom are not a priority. Also, the club level rooms are not really worth it if the majority of your day is over the weekend. They do not offer club room service Friday evening through all of Sunday. Additionally, the breakfast and evening snacks are very disappointing. And here is a tip... Do not pay for their parking. The Ogden Park parking is significantly less expensive and is actually connected to the building. Overall, a pretty decent hotel. They could certainly step up the cleanliness and the club level amenities.

My second time staying here and this time I brought the family for a Staycation. Hotel is in a great location with superb restaurants within and/or nearby. Easy check in process. There is an added fee per day but at least it came with free tickets & daily credit you can use onsite. Many comfortable areas to sit in or near the lobby to people watch. Love the added security where a room key is required to take the elevator to your floor. There is no microwave in the room so there is one by the elevators. Thankfully, no one on our floor re-heated fish or brocolli. (haha) The room is adequate, bed & pillows are comfy, bathroom is replenished. When we first turned on the faucet to the tub, the water did come out yellow, but eventually cleared out. Didn't happen again the next day. We had a child with us, so we took advantage of the indoor pool. Hopefully it is child-free for other guests early in the morning or late at night. There's also a workout area with a Peloton machine. Overall, a great stay.

Excellent location right next to the Chicago River. The main level bar and lounge on an upper floor were great spots for cocktails and breakfast in the morning. Service was excellent. Rooms were nice sized and clean. The hotel could have used some updates but I loved the experience overall.

Terrible choice for a vacation. Unclean hotel/pool, extremely rude front desk, poor management and overall service, very broken old outdated hotel! I highly do NOT recommend.

Stayed for weekend with the family. The views were wonderful overlooking the river. The rooms were clean and comfortable. I cannot say en about how friendly and wonderful the staff is.

Went for the annual Cubs Convention. When we arrived we wanted to park at the hotel. After entering the lot, many of the areas to park were roped off and there was no parking available. Had to get an attendant to let us out without paying. Why even have the lot open? Parked across the street at The Ogden lot which is dark and run down. Checkin was super easy but the rooms have no fridge which is odd. You have to advise them if you want your room cleaned daily . The main problem with this hotel is the lack of eating options especially for a large convention. They only have one restaurant open for breakfast and lunch and a hamburger place for lunch and early dinner. There is a carry out snack shop with overpriced items. In my opinion,the Sheraton is too small for this convention. When they held it at the Chicago Hilton it was much better!

Great location!!! Walking distance to shopping and River restaurants. Hotel is very clean and classy. The rooftop lounge is pretty awesome. We had food and drinks there a couple of. Nights and really enjoyed it. The lobby restaurant didn't have too much selection as far as food/drinks but there are tons of great restaurants within walking distance.

Based on one visit to this location. But have stayed at a number of Sheraton locations around the world. This is a large hotel that has allot of conference rooms. Its location is prominent on the Chicago river. Plus (+) Location is great for tourists and anyone that wants to be on Riverwalk and bear Michigan avenue. One can argue location depends on purpose to visiting the city. But assume most people want to be in the middle of the downtown. View from our room was of the river and lake and it is stunning. Really nice. Staff were pretty friendly at the front desk after multiple visits. The housekeeping greeted us warmly each morning....and it was genuine. OK (+ / -) The rooms are nice but not stunning. Transportation: not near a train but there are bus lines near. Water pressure is high which is good for most and probably should be a strength. My wife thought it was too high. Minus (-) $25 per day Destination Fee. This can be used to purchase higher priced snacks at the cafe or other in building restaurants.. You make the purchase and put it against the room number and it's deducted against the $25. Use it or lose it. Essentially it's a forced $25 spend so you can get some value out of the $25 fee. If you ignore it and just accept the charge and don't spend against it....probably not an issue. But if you are the type of person that hates to leave $ on the table, it is annoying at minimum and worst case stressful. It's also INCONVENIENT to have to check your bill to make sure it's correct. PEOPLE SHOULD BE THINKING OF HOW THEY WILL ENJOY THEIR DAY OR THEIR EXPERIENCES, NOT HOW TO SPEND THE $25 and hoping the bill is correct. You also get two bags of popcorn per day and can get a gift from the gift store as part if the fee. They ran out of popcorn so only received on day 1 of 3. This hotel is a good option for allot of people. BUT The $25 fee that forces you to find ways to spend it is a real fun deflator. As a result we have no plans to stay here on our next visit. If you don't mind just losing the $25 or consider it part if the overall price, not an issue. The price for us wasn't the issue. For us it seems like a scam and out of principle it bothered us.

Decent nice Sheraton, been here several times during the years. Instead of the expensive lobby bar another nearby option is Lizzie McNiell's Irish Pub next to the hotel by the river which has a nice outside patio (open until midnight). Take escalator all the way down, walk towards the Burger place, exit the double doors facing river and take a left. After hours you may need to walk all way along the river and take stairs up to street level and around the corner to hotel front entrance. Self Parking in the lower 2 levels (entrance past the lobby entrance) is pricy at $67/night

This was my first trip to Chicago and Miss Dominique at the front desk made it memorable! Next time I come I'm coming back purely due to her hospitality

I stayed here for a week and enjoyed the hotel. It has a great location in downtown and is within walking distance to lots of good restaurants and the riverfront. The lobby is big with ample seating, so easy to meet with others. The front entrance has a convenient area for rideshare to stop. My room had a beautiful view of the Chicago River too. It was clean and spacious, although the pillows were flimsy and flat (1 star off). There was some street noise from my room on the 21st floor; you could hear the train until pretty late at night. I wore my earbuds to sleep and it was okay. The gym has a good number of treadmills, weight machines, and an indoor pool, with partial views of the Chicago River and Lake Michigan. I noticed the cleaning wipes were inconsistently used by guests though. The gym opens at 5:30AM, and there were guests there at 5:30AM!

Came for a night away from home and had enjoyable experience in the Illinois suite! They are great with their loyalty customers and providing upgrades when requested. Nice front desk staff and manager. Room was spacious with great views of both the river and lake! Enjoyed working from desk in morning. They did forget to mention that bedroom was a joining room so did enjoy a nice laugh trying to find the bedroom! Pool area has nice river and lake views also and was nicely heated! Could have swam for long time but only had time for quick dip. Elevators are great in this hotel!!! No matter what floor it arrives quickly if not instantly when you press button! Club lounge is spacious and food was good. Great hotel with river walk access that makes going out for dinner so easy! Always enjoy every stay at this hotel! Look forward to next time already!

10 years later so it's time to update this review! I stayed here 10 years ago for a blogging conference and I stayed here this week for a work conference. I had a corner room with a king size bed, and when I arrived there, I was astonished - I had THREE windows, each with a fabulous view of Lake Michigan and you could even see Navy Pier. The bed was also nice and comfortable. The room floor sloped down a little bit which was a little odd but that was fine. The bathroom was also huge and had both a shower and a bath (combined) - unfortunately there was no shower gel but I asked for some extra soap on the Marriott app and they brought me some right away. I was able to see quite a lot of rooms on the 28th, 29th, and 30th floor during this trip because a lot of my meetings were in those rooms, and my room was one of the nicest ones I saw. The standard rooms are still a little big for Chicago but nothing crazy. I did have a meeting in one room that must have been some sort of suite because it was slightly bigger than my room and it had like a small kitchenette or something in it. Marriott now owns the Sheraton chain and it pays to be a Marriott rewards member, you can use the app to message the front desk for anything you need. This hotel now has a resort fee apparently but because I was in the room block for the conference I attended, they waived the fee. You do get two bags of Garrett's popcorn when you check in, if you have to pay the fee, which I want to say is like $20 per day. Self parking is also very expensive here now, $65 a day, but I didn't have a car with me. This is still one of the nicest hotels I've stayed at and I stay at a lot of hotels between both personal and work travel. Apparently the hotel rooms have been updated within the past 10 years but the lobby has not, and really I don't think it needs to be ... Classic elegance is always in style.

The bed was so uncomfortable, I literally had have to go get a massage from the 3 nights of the most uncomfortable sleep I ever had. The toilet was making noise all night. Horrible experience!

The place is beautiful and clean. Customer service was bad and the tub and sink were not functional. When I told them about it they tried to come up to fix the issue, but did not fix it and just gave a $25 discount. The parking , the food and room is very expensive. Honestly better customer service would have been better if the issue was fixed or at least credit what we paid for the room.

Lots of drive-up room at the entrance. Staff were polite and attentive. The rooms were clean and we were not met with an icebox when entering. The views of the River were amazing. My father went to the breakfast buffet, and he said he was 'in his glory' with all the good options. My family loved staying there. I like that the hotel is right on the Riverwalk. It's a beautiful location. Absolutely beautiful.. Apparently, they only have self parking. It's a small negative.

The hotel was good to host large conference, staff was good. The internet was not working properly, room was clean but the hallways were dusty. The downtown was right there so it was great to walk around the city and enjoy the scenery. Accessible to various stores and restaurants. The elevators were the worst in my opinion that it throughly give me a motion sickness...

Love the service that I get at the front desk. Everyone is so friendly and helpful, especially CHRIS ALFARO. Chris made sure that as a travel agent and a "Hotel Excellence" Specialist with the Marriott Bonvoy program, I would see the best that the hotel offered. I had to wait awhile for my room; but it was worth the wait! This was the first time that I stayed there, but if you want a staycation without leaving town, this is a great place to stay. The only drawback is the parking; so I would recommend going there by UBER, Lift, or taxicab. Other than the parking, the hotel is A+++!

Wow! Thank you Sheraton Grand Chicago! A friend was visiting from Savannah Georgia so booked a stay at the hotel for a little vacation time. I am so happy I did. It was a wonderful experience from beginning to end. I called to see if we could check in early and the man on the telephone was so gracious. We arrived early and they gave us a gorgeous room with a spectacular view. It was nice to get our vacation started. Our room was clean and spacious. The view faced west down the river. It was gorgeous during the day and evening. The hotel in general felt quiet and a bit exclusive. Tucked away along the river, east of Michigan Avenue, we had a nice, relaxing stay. I would definitely recommend this hotel. We picked up coffee in the morning that was hot and high quality. The staff at that counter was just and sweet and helpful as everyone at the front desk.

My friends and I met in Chicago from 3 different states and we decided on staying at the Sheraton Grand Chicago for it's beautiful location by the Riverwalk as well as proximity to Magnificent Mile and other plans we had while in Chicago. One of my friends have a gold status with Marriot so we were able to get a complimentary upgrade to a river front view and a late check out. We paid extra for an early check in (extra $50). It was nice to settle in a bit early after long travels so we thought it was worth it. We had a 2 queen bedroom that was a bit on the tight side. Everything was clean and the beds were comfortable. My friends took advantage of their fitness center/gym each morning. For me the room was lacking because there was not microwave and more importantly no refrigerator. We bought so much alcohol from Wholefoods nearby and couldn't keep it chilled. When we checked out, we still had time before my friends were heading to the airport so we were able to check in our bags with their luggage service. We received one ticket for each item and the whole experience was quick and simple. Please remember to tip. Love the location and it was convenient getting around. And as much as I love the view, I feel like a fridge is a basic necessity when I travel. Half for my booze but also because I often don't finish my meal and would like to save my leftovers to avoid being wasteful.

Another fabulous Cubs Convention at the Sheraton. I love they have Starbucks coffee in the hotel and all staff members were extremely helpful. Go Cubs Go

The Sheraton is a great option for a quick stay in downtown Chicago. I visited over a weekend, and found the room perfectly suited my needs - the only complaints I had were minor issues but added up. First, the checkin process took a long time, as there didn't seem to be enough staff to cover the checkin rush. Then, the view from the "skyline view" room mostly showed a rooftop with AC units. Finally the small grab n go cafe on the first floor was very underwhelming. Again, long lines for prepackaged juices and muffins. All minor issues, but I would stay somewhere else for an extended stay.

UPDATE: you use app to check-in it states parking is $65, but they will charge you $68!?!?! They list "laundry onsite" common term for Marriott properties as having washer/dryer available foe use by guests, yet this is a VALET laundry only with extreme pricing, stay away! I downgraded my rating from 4 to 2 based on these factors. ORIGINAL REVIEW: As Marriott Titanium, I travel over 100 nights a year to Marriott brand properties. This was our first Chicago trip for a week, so we selected this location during to: proximity to Pier, costs, pictures, reviews, etc. As many others say, the check-in process takes too much time (especially if traveling with kids!), but it is not staffed well or organized. But, all the staff are friendly and offer to help as they can ... so I see this as a leadership issue. They need a new manager or leader to properly staff. The suite was a decent size, but the view is not a "pier view." it is tops of other buildings blocking a "pier view. " I understand. They can't control construction, but do not advertise something you can't deliver. If you park, get prepared for another "process" and expense! ... the parking is $69 (yes!, I said it!!!!) A day. Based on this cost, we would have selected a different location. If we relapsed, they would price gouge parking - especially for those local to the brand. I suggest offering discounting parking for Platinum and Titanium members. The room was clean, serviced daily, and everything worked (as it should), so no concerns there. We would stay again, but not if we have to park a vehicle.

The Sheraton Grand Riverwalk was a great choice for Chicago Staycation. Helpful doormen great and welcome you with assistance and way finding. Fast checkin. Great rooms with the standard Marriot experience. The lounge attendants were very friendly and helpful. Room service available late which was nice when we wanted more wine. Overall a fabulous experience with great amenities in a location perf xt for us. Quality room and great service

Arriving in the lobby, not overly luxurious but nice. The concierge desk seemed to always be empty. The checking desk while having two lines, one for elite, didn't seem to be quite orderly in guiding people to follow the two lines. The room, while spacious and nice. There were some issues. My door when I open it often times makes the deadbolt lock come out. Which means if I do not notice when door closes behind me, it won't close cause deadbolt blocks it from closing. The shower when turned on always had water rushing out of the spout and the spray at same time. The room has no USB plugs. The service staff was always pleasant, saying good morning etc. The room was clean, and bed was comfortable, but I did not sleep well.

Pretty horrible service. The elite check in line is longer than the regular check in line. No one answers the phone when calling reception. If you do reach someone and ask for something, they say they will handle it only to find no one 'entered it in the system'. The pool deck is a tiny corner next to an indoor pool. They charge you a resort fee.

When we arrived to the hotel the parking attendant states there is no parking and proceeds to send us a block away to Embassy Suites to park. We had to walk about 3-4 blocks carrying luggage to get back to their hotel. Once we were checked in we were told no reservations were available for the restaurant located inside the hotel and we were welcome to sit at the bar and eat so we did only to be charged at check out for someone else's parking and their dinner. The food was mediocre at best. The cowboy steak was the dinner selection for my husband and I and it was not flavorful at all. Nonetheless someone else must have felt the same way I did because they charged their disgusting dinner to our room unbeknownst to me. So now I'm left with an additional amx charge for $286 that the Sheraton refuses to remove although they know that it was not my dinner. I spoke with the manager and was given a receipt for the refund but never received the refund and now the manager does not respond to any correspondence even thoughI still have the original copies. The room was just ok. It was clean. DO NOT USE the in room phone. I wasrged $11.75 to call the front desk. From start to finish was horrible experience for me. I am still dealing with this. The charge remains on my AMX. Rude staff, mediocre food, no parking and unchecked use of room charges. The only thing enjoyable here is the view. Never again!!!!

Let me say that first, I was asking that they make an accommodation for my own stupidity. I was told that my meeting was at the Loews on the River. Unfortunately they meant (and probably said) Loews on N. River (which is by the airport). I booked for a Marriott property across the street from the Riverwalk Loews. Second, the Sheraton desk staff and the Marriott Titanium staff were very helpful. After talking to the Marriott Titanium staff (who spoke directly with the hotel manager) I was told by Marriott that as long as I could show proof that I booked in error based on location the hotel would allow me to cancel the reservation and book for a property closer to the airport. My complaint is that I brought in the meeting confirmation email to the Sheraton Manager who subsequently denied that he ever agreed (he said he had to "maintain the brand integrity") - so somebody is flat-out lying to me, and that's what's triggering me. 15 years of platinum (and then titanium when that became a thing) membership apparently means little. I suppose I can live with that. Honesty and Integrity are different matters.

Large hotel with lots of amenities. High price range but this is to be expected for the quality and location. I'm here for a conference, so have spent time in the conference center. Banquet rooms are spacious, clean. Staff have been attentive and available. Temperature and lighting are appropriate. The room was also spacious and high quality. Coffee and tea available in the room. Iron and hair dryer also in each room. Mini fridge is only available upon request.

Marriott customer service is awful. It's no longer a benefit to be an elite member. I guess the only way to get decent service is to spend your money with a different brand.

This is a great hotel to stay at, especially during St. Patrick's Day weekend! Get a room overlooking the river and you will not be disappointed. Our friends stayed in Room 1119 and it was a top notch viewing room for the green river! The lounge was always hopping with music and people having a drink, etc. The rooms are nice and clean, and the service is great. The only negative so far is the parking fee at $68 (and it's self-park). We will be back for sure.

I'm shocked by the low reviews here - we had an amazing experience! The parking is safe, secure, and heated. We were able to check in early for a $30 fee, however our room was also upgraded and had a great view of the river! The room was very clean, and the bed was very comfortable. The pillows weren't the best, they were just ok. This hotel has a great location and I always felt very safe. We would love to stay here again.

My stay here was just ok. I was attending a conference from Oct 9-14 and arrived at the hotel at about 9am. I checked in so they knew I was available to wait until a room was ready since I arrived early. The gentleman behind the counter didn't seem to be in a great mood and kept repeating himself when I asked him questions. Also, his coworker to my right seemed to be berating a customer as he was trying to ask the female employee simple questions. While I waited, I sat around and ate breakfast then returned to the check in counter around 11:30am, and I was directed to the same gentleman behind the desk. For some reason his mood completely changed and he greeted me with a smile. He was able to check me in and even upgraded my room for $30. The room was very clean and had amazing views of the river, especially at night. Housekeeping was also great and they weren't awkward when I had to interrupt them to grab a few things. The staff overall, excluding my first attempt to check in, was very professional. I took off two starts for my initial check in experience and for the bathroom on the entrance level. This bathroom shared a hallway with the meeting rooms and was very disgusting. It smelled terrible and there was peeled paint and rust all over the stall doors. We were very lucky that our conference took place in the bigger meeting rooms on the second floor with the better bathrooms.

Stayed here for a conference and I was very happy with my experience! My room was so comfortable! I had a double room with a GREAT view. I was away from the elevators and my floor was quiet. Water pressure in the shower was good, room was clean, beds were comfortable, and I slept well. I was disappointed and surprised there was not a refrigerator in the room. I didn't really need it this trip, but I'm sure a lot of people are expecting to have one at this hotel price point. Lots of easily accessible rooms for the conference. Several restaurant options. The Riverwalk is along the hotel and so fun! Close to major attractions, otherwise a short Uber/taxi ride to wherever you want to go. The front desk workers were professional and kind and good at their jobs. Would definitely stay again if I'm in the area. Removing a a star for no refrigerator.

1. Not nearly enough parking for those staying at the hotel and parking anywhere is always more difficult. 2. Fridge in room wasn't working in either room we had. The one brought to the room looked like it rolled down a mountain but did cool after time. 3. Don't bother calling any of the service numbers because it either rings endlessly or says system doesn't work. The 'destination charge is crazy and shouldn't it at least include a working fridge, parking, and phone that works?

Took the family for a mini Chicago visit and this is the perfect hotel to enjoy the city. Staff was great, the rooms were always clean and ready upon our afternoon return. They have really good food options in house incase you are tired. The attention to detail when we checked in was magnificent, their little presents made my son's trip even more memorable. A great feature of the hotel is being able to just walk out into the river walk. We will be coming back

Great spot for a short trip! Met up with a friend for a gala and we really enjoyed the location and amenities of the hotel. Every day you can get 2 free Garrett's popcorn bags, a free souvenir from the gift shop (daily) - key chain or mug, gym access with a view, pool and sauna!, you also get a $25 food and beverage voucher that is basically the resort fee (daily). We took advantage of the room service every evening. The fries were a solid choice. Overall it was a convenient location for us to walk to many local attractions - Millenium park, magnificent mile, cultural center, winter's jazz bar. Plus you get a pretty nice view of the river. I will say some of our ride share drivers really struggled with getting to the hotel location, but it didn't really affect us too much. There were nice heaters at the entrance and a warm place to wait it out inside. The Christmas decorations were also very cute. Staff were all friendly and very accommodating. Would definitely consider returning for our next trip!

I stayed at this Sheraton for 4 nights for a convention. My first impressions were spacious and convenient location. This property is right by the river walk providing epic views of the water and also walking distance to various points of interests. Check in was not easy despite using the elite counter. The line quickly developed and stretched to the door. It would be another 20 minutes before more front desk personnel were available to help with the line. I had a King room with a city view on the 25th floor. The semi circular layout was spacious and beats the standard rectangular room configuration. The space was clean however a little out dated. There was even a locked fridge from past in room bar program. Though the room didn't have a fridge for use, there was an option to have one delivered. There's ample work space and an arm chair with and ottoman to relax in. I couldn't find an usb plugs. The property has a lower level cafe and restaurant. There's also a lobby bar perfect for post work happy hours. The elite lounge for platinum guests offers river views and is located on the 33rd floor. Overall, this property is decent for the price and is centrally located.

Stood at the front desk waiting in the Bonvoy line while 6 people in standard line were helped first. Pays to be special guest i guess. What a dump of a front desk staff. The bright spot was the restaurant breakfast and friendly housekeepers. That's why the 3-stars.

Absolutely love this hotel, gorgeous decor, very clean, great staff and convenient location! Best hotel of the Marriott Bonvoy group that I have stayed. We Stayed 3 weeks ago, this weekend and will stay there exclusively going forward! Nothing not to love about this hotel! Thanks for keeping my kids and I happy!

The hotel is enormous and looks very nice, especially the lobby and restaurants. To start with the pros, the location is great--it's on the river, near public transit and very walkable to restaurants, bars, Lake Shore Drive, Ohio St Beach, etc. There's also a burger place, steak house, bar, and coffee shop on-site. Plus a fitness center and indoor pool. However, the rooms are pretty middling. I stayed in a single king room on the 9th floor. The view was okay (could see the pier between some buildings) and the in-room Starbucks coffee and Tazo tea were appreciated. But the lack of fridge and microwave were disappointing, especially because the locked "beverage fridge" in the room is confusing. According to Google it's a four-star hotel, but lacks a lot of the things I associate with that (no room service, no robes in the room, etc.) Considering the price, I'm not sure I'd come back. Side note: I was here for a conference, and the catering messed up the food for some dietary restrictions. Unfortunate, and hopefully no one had allergic reactions.

My hotel room smelled like cigarettes and didn't even move us to another room, the rooms don't come with fridges, apparently you have to "reserve" a fridge. We also got a noise complaint at 8:30 pm, just from listening to music. If you want to come to Chicago and have a fun time do not come to this hotel. People here suck, they don't understand the meaning of fun and they can't help but pray on our downfall. Couldn't have given a more confident 1 star in my life.

Unfortunately, I didn't love the hotel. I came here for a work conference. I didn't know that you could get a river view-some of my colleagues had a magnificent view of the river while I faced a concrete slab! I was freezing in the room the 1st night - so cold I had to go put on socks. They had the thinnest blanket in b/w the top sheet and the sheet. It didn't even feel like a blanket. I looked everywhere for blankets in the room-there were none. In the morning, I called and asked for a thick comforter to be brought to the room. At 7 pm I went to the desk and asked if they had done so (because I hadn't been back to the room) and they said it is not in your portfolio so I will have housekeeping bring the blankets up now (I didn't want to get up there later before I went out with my team). When I got up to the room, 2 ugly 'camp' type blankets were thrown on the outside of my door (not even in a plastic bag) and when I opened the door, the comforter was on my bed. Not sure what's going on there but that was not cool. When I did check out I told Jennifer who was helping me about the issue, and she did comp me my one drink that I had put on my bar tab - that was the right thing to do. (You also get Marriott points here so if you want to use the WIFI, it will be free if you are a Marriott member). The ballrooms were vast for the conference and the rest of the hotel was ok. It is a great location for the magnificent mile and everything downtown. But the blanket thing really colored my view of the hotel! Make sure you call for housekeeping services otherwise they won't make up your room!

Reserved a club access high floor room. Upon check in the front desk agent says I DO NOT have access to the club as my reservation was only for the club access floor and the club itself was for platinum members only. I come to find out I DID have access and was lied to. Shame on you Sheraton. It was my wife's first time in Chicago and I chose you expecting a level of service commensurate with your brand. I was disappointed and won't be back. If anyone asks, words like ripoff and dishonest come to mind. Hopefully someone at corporate gets back to me but I'm not holding my breath. The room was also small, dated, and the King was closer to a queen.

No idea how the rooms are, but this place makes the Salt Lake City airport look like it was designed 100% for the customers. The parking garage makes DC parking look like an open field. Public bathrooms and stairs require jogging shoes to get to. Conference rooms are split by the lobby, which is bigger than most 4* hotels already. Layout of everything is awful. Including it looks like leaving the premises to get a workout. The prices are exorbitant for any place, much less a hotel. It's very pretty, right on the 'river' (which is really a deep creek at that point), but not worth it at any price. Never have a conference here and don't stay here unless you need your 10,000 steps every time you step out of your room.

Best experience downtown Chicago so far! So walkable to shopping and the amazing Riverwalk right outside the hotel. Angel at Check-In was so helpful and welcoming. Juan at the Chi Bar so incredibly friendly and offered tips for our morning timing to get ahead of the crowd & enjoy the river dyeing. The room was so spacious and the bed so comfortable. We requested a river view room and it was just so scenic of beautiful Chicago. The breakfast was a delicious variety of Sweet and Savory including all the favorites but especially delicious was the Salmon & Capers & the warm sauced bread pudding. Starbucks ladies so friendly and high energy. I enjoyed my Starbucks in the pool room on the 7th floor and was so excited to see out the window the prettiest view of Lake Michigan combined with the Riverwalk. The pool & dry sauna both clean and relaxing. Dinner at Shula's was fantastic! A seat with a view of the city lights, service was excellent and the food was outstanding. We had the oysters and cowboy steaks cooked perfectly.. Jennifer & William at checkout were so happy to hear our time was well spent and answered any questions I had about my bill and reminded me to get my souvenir from the gift shop. Thank you Sheraton Grand we will be back!

"Michael, one of the doormen at the Sheraton, deserves an appreciation post. He was always friendly, hilarious, and so helpful. I know he made my stay better. He IS Chicago!" -- fellow educator by staying at Sheraton Grand Chicago. I enjoyed staying here in this spacious hotel. I was here for the National Education Association Representation Assembly and enjoyed swimming at the 7th floor health club. The length was perfect for me to swim in back to back to get a great workout and full gym space for me to practice capoeira. There was also a balcony for me to enjoy the outdoors and do yoga. I had a good time maneuvering through the elevators with ease from the ballroom level to enjoy our meetings and our banquet dinners. Staff from housekeeping to banquet service did a great job ensuring my plate and lodging was clean and stocked. Thank you for providing a safe and clean place for us to create and debate policy on future public education.

Not bad not great. Breaking down by service/hospitality, room, and amenities. Service/hospitality: some folks were sweet, some were not. Doormen, luggage folks, and the younger gift shop folks (excluding the elderly lady) were all so sweet and friendly. Rafael at front desk literally looks miserable (or rather, has major RBF) and doesn't want to be there at all/acts almost standoffish, making it super awkward for guests to even come up. The manager was also not very pleasant (blonde slimmer white woman), with "ugh, what now/ I'm better than you attitude" & honestly if there were issues, to which there were some that we ran into, it'd be nice to have someone understanding that represents Sheraton better. Lastly the bald white(?) guy with glasses near the corner (left of check in) was ridiculous. It was rainy and the luggage folks kindly offered umbrellas to which we used. When we came back, we could've just left them in the lounge area, but as kind people, I wanted to bring it up front where they belonged. The guy literally told me to wrap up the umbrellas... like, dude. No disrespect, but what do they pay you for? My taxi was outside waiting for me and there I was with all my luggage, wrapping up the 2 umbrellas because he didn't want to? What on earth lol. I should've just left it by the couches honestly. Sheraton, take the feedback and find better employees and I guarantee guests would have a much better experience. Room: room was nice. Not the most spacious, but good enough. I had a river view that was nice, and beds were fine. Bathroom a bit outdated-ish, nothing to write home about. Side note: elevator: design flaw meets security. Good that you need to scan your room card then press your floor, but why only have the scanner on one side? When it's crowded you gotta reach and even when not crowded it's annoying. Have scanners on both sides in the elevator, duh. Amenities: good. $25 daily credit, popcorn/water/gift from gift shop daily if you want, and regular hotel amenities. Gym was decent sized, slightly dingy but has decent view (plus for disinfectant wipes and they had tons of towels). Pool seemed OK, though def not modern and when I felt it, could've been warmer especially during colder days. Overall, I would've given a 3.8 stars out of 5, but with certain employees and how they treat folks, it's meh 3/5 stars. Hotel had handful of flight attendants/conference goers, etc. Like any company/institution/whatever, it's the people that represent you that make it or break it so perhaps enforce anonymous feedback from guests to quality control your employees. Those who shine will be noted, and those who make the hotel look bad will either shape up to be better, or be identified so y'all can trim bad fat.

I reserved 2 rooms at the Sheraton Grand Chicago Riverwalk as a Christmas gift for my father and uncle to attend the Cubs Convention together, and I'm sad to say what a disappointing experience we had, from initial booking to check-out. - I reserved a Friday room through my work travel agent, as the Cubs Convention was no longer offering Friday night for 3 guests, despite rooms still being available. - Upon booking a Saturday night room through the Cubs Convention, I did not receive an email confirmation or charge on my card for multiple days. I was able to see the room in my Bonvoy app, but it displayed a total charge that included $80+ in taxes on top of the rate I'd agreed to on the booking website (which indicated taxes were included), leaving me wondering if I'd be charged additional fees. Eventually the confirmation was delivered, and charge for the correct amount posted to my card. - Weeks later, the Convention program was published less than one week prior to the event, and I discovered that vast majority of programming for the weekend concluded at 4:40pm on Saturday, with only limited-capacity bingo and karaoke late that evening, and a small-room session themed around MLK Jr. and a Youth Clinic on Sunday morning. - I realized there was no reason for us to stay Saturday night, and began calling 4 days out to cancel my Saturday night room for a partial refund. After navigating the customer service phone menu, Bonvoy customer service directed me to the front desk, which directed me to group housing, where I left a voicemail in the mailbox of Destiny, which was never returned. I continued calling back multiple times each day and leaving repeated voicemails to the same mailbox, and eventually resorted to asking for group housing management. At this point, I was able to speak with and explain the situation to a manager named Brittany, who informed me the reservation change cut-off was January 3rd, before the Convention program was even published. Brittany let me know Marriott could not issue a refund for group housing, and they could only move my reservation back to Sunday night, not upward to replace my Friday night reservation, and assured me it was not due to availability, but rather due to an inexplicably bureaucratic policy. - I was left footing the bill for a Saturday night room I did not need or use, and that I had attempted multiple times to modify or cancel in advance of Marriott's 72-hour cancellation window. - In addition, my father, uncle, and I had further negative experiences worth noting over the course of the weekend: our floor never once had ice in its ice machine, room service locked us out of our Friday night room before our Saturday check-out time with our bags still inside, and the hotel staff left the ballroom doors open as a drunken crowd gathered outside the ballroom, making it near-impossible to hear the final convention panel. - Icing on the cake: I have since noticed a phantom $80+ charge on my card with no invoice available via email or Bonvoy as an explanation, which I assume is for the taxes that the initial booking site indicated were included in my initial reservation. Needless to say, I have now had to open 2 transaction disputes with my credit card company, and if Marriott does not provide a refund for my Saturday night room charge and Friday night tax charge, I will be actively avoiding and advocating against staying at any and all Bonvoy properties for personal or work travel in the future. If you've made it to the bottom of this review, you'll understand why I say beware this location, and Marriott's (lack of) customer service in general.