Shinola Ann Arbor Store

Last Saturday afternoon my adult son and I had an extra-ordinary customer service shopping experience. We were greeted by a sales associate, Jack M. Initially, Jack was quiet and a bit reserved. In reality, he was assessing our needs and trying to better understand how he could best serve us. His product knowledge was impressive. He helped narrow down a very wide selection of possible options. He even shared a few personal experiences that he has had with various watches. Jack went above and beyond in many respects. Shinola products are premium… the customer service matched the product. We walked away feeling thrilled with our choices. When we have need to go back to this store or recommend it to others, we would ask for Jack again. Kuddos!

The store upstairs is awesome with very nice and knowledgeable staff. I appreciated their hospitality and service in finding a great fit for your watch. More recently I sat downstairs in the cafe for a meeting and I understand it’s common to order something when you sit (I typically do), but I had just enjoyed a hot tea from another establishment and wanted to wait a bit before having something else. They made a really big deal about it and continued to interrupt my virtual meeting to ask me to place an order. I assured them that I would get something later, but to please allow me to finish what I was doing in the meantime. They basically asked me to leave over the fact that I wouldn’t place an order immediately which I found to be asinine and hostile. The drink itself isn’t really the problem and someone else might have just bought one to get them off their back, but I took issue with how forceful and intrusive the staff became. It seems so much more direct and reasonable to simply charge an admission fee if collecting $4-7 is that serious. I definitely won’t be back, and I wonder if they think it’s worth treating customers with so much contempt over a latte that they feel pressured and don’t return. I was disappointed to have this experience as it’s a nice study space central to downtown. Hopefully they revise this policy or rethink how they enforce it.

Shinola Coffee serves up an OK coffee, but unfortunately, my experience was marred by the chilly atmosphere and what seemed like a push to rush customers out. It's disappointing when management prioritizes turnover over creating a welcoming environment. If you're looking for a more relaxed coffee spot, I'd recommend checking out Sweetwater just around the corner. Their atmosphere is much more inviting.

Stepping into the coffee shop, I was immediately struck by the inviting aroma of freshly brewed coffee, but any semblance of enjoyment was quickly shattered by the surly demeanor of the bearded man behind the counter. His perpetual bad mood seemed to infect the entire atmosphere, making it feel more like a chore than a relaxing cafe. Despite my attempt at a friendly interaction, his curt response made me feel unwelcome. Reluctantly, I ordered a drink, which turned out to be mediocre at best, lacking the care and attention I had hoped for. It was clear that the barista's indifference extended to his craft, leaving me with a bitter taste in my mouth both figuratively and literally. The overall experience was nothing short of disappointing, and I left the coffee shop vowing never to return, the negative encounter with the grumpy barista overshadowing any potential charm the place might have had.

While I haven't purchased any of the lovely goods on the main floor (which are gorgeous), I have visited the super hip coffee shop on the lower level. You can't go wrong with the awesome vibe created by the low lighting, exposed brick and rock walls, and tunes being spun on the turntable (rap my first visit, jazz my second) combined with the most delicious Chai latte I've ever tasted. They even have wifi so you can be productive while at the same time feeling oh so cool. My only complaint is there is no food and I'm hungry!

What is not to Love. Take the TIME ⏱️ to experience what this location has to offer The coffee cafe downstairs makes me happy☕️🎶🛋️☮️❤️

The most elegant shopping and refreshments by far. Great quality lifestyle goods.

Great little store. I love my Shinola wallet. I received it as a gift. They stamped it for free when I went in the store today. Very nice staff. High quality Craftsmanship. Great cafe downstairs as well.

I got a normal chai and my husband got a dirty one. It was so delicious. The shop is such a good idea this lounge speakeasy feel. I would definitely go again.

So very pleased with the service I received here, many many thanks to Jack M. Jack went above and beyond to help me. This is a great store and they are very lucky to have Jack as their employee! Thank again Jack for all your help...

I was unaware of the existence of this hidden gem. It is located in the basement of the store. The vibe is very hip and chill. It has a minimalist, industrial aesthetic and is very dimly lit. It was a great place for intimate chatting. We had cappuccino and iced Traverse City cherry herbal tea. I will definitely be back!

Shinola Café ~ One of the very few excellent quality places, food or drink-wise, that ann arbor has to offer! In my expert opinion ;) the espresso beverages are thee best in ann arbor! Especially, using StoveTop roaster's beans ~ theee best roasted beans I've ever had in a2 by far!!! Service and knowledge is just wonderful and always * always * always consistent! The only negative I could possibly give, is simply being out of my way. However, this is a positive, because I really appreciate them even more when I do go out of my way just for Shinola's cortado, and a moment away, into a peaceful unique setting/atmosphere. So, Thank You!! very much for making ann arbor a more enjoyable experience with your café, Shinola! Oh, and your space pen, lol.

Cafe in the basement is an interesting atmosphere; It would definitely apply to some but not everyone. The music choice is also a little odd. Service wasn't the best (We weren't aware of the one purchase per customer rule until an hour into our stay; they came and informed us specifically which was a little odd)

We've purchased items from this specific Shinola store a few times now. I regularly purchase their monogrammed notebooks as work notebooks. But, this review is to specifically praise Andi and Paige's fantastic customer service. I looked at a few watches for myself while getting a notebook & Andi was kind enough to send an email after with photos of the ones I liked! From there that opened up a seamless connection for me to make a future purchase! A few months later, I emailed back because I wanted to buy a birthday gift for my spouse. Paige was super responsive to my requests and after some texts & calls, she shipped a beautifully wrapped present to our door! All the details were just right. Thanks for the fantastic customer service!

Great spot top 5 go to stops in Ann Abor. Not to mention amazing quality products across the board. Ps. They have a coffee bar in the basement

Like the store overall but bought a watch for my wife that has stopped countless times. They keep fixing it and even replaced the entire movement during the latest service, but clearly it is a lemon that needs to be replaced with a new watch. Wish me luck.

Don't bother coming here to hang out and do work. Every place has a policy where you buy a drink to use the space which I understand. However, their wifi is horrible, which they don't mention. So, as I was sitting, trying to connect the wifi to my computer before I made a decision on whether I stay and buy anything, the unwelcoming and hostile barista approached me and urged me to purchase something. I told him I couldn't connect my computer and I was going to leave, but he wouldn't let me leave without buying something. Crazy. The group I was with, that had already purchased something, urged him that he was being out of pocket but he refused to compromise.

I do like the watches and other items they sell here, but there is just something a little off about this store. I don't know exactly what it is, but for such a high-end leather goods and watch retailer that claims to have exquisite craftsmanship, their customer service is terrible. They put off such attitude that I have no desire to spend my money here. Do I appreciate the attention to small details put into their watches and the fact that the company was founded in Detroit? I do. Do I appreciate their apathetic service and overblown pricing scheme for items that are nice, but not quite nice enough to justify the price of it all? No. The salespeople walk around in a fog and pay no heed to anyone needing assistance. I suppose they must not get paid commission because they truly don't seem to care if anyone buys anything or not. It's a disrespectful attitude and pretty snobby for salespeople who probably can't afford the luxury lifestyle brand that Shinola is, while their customers can, like myself. However, if I'm going to go out of my way to drive here and spend my money on Shinola products, I would expect a higher modicum of service. It just isn't found here. It's like they weren't even trying. During a recent visit here, I was interested in a few watches- I am a collector of both luxury and vintage watches, which unnerves my wife to no ends- so I naturally was eager to check out a few pieces. My wife looked over some of the handbags while looked at watches. Other customers milled about for awhile, none receiving a lick of customer service. There were clearly at least two salespeople standing in the back of the store chatting with each other with coffee in their hands, blatantly ignoring any customers in the background. It was obvious they knew people needed assistance or were willing to shell out big bucks on Shinola that day, but instead, they just kept to themselves, chatting over coffee. That was the epitome of both rude and apathetic. We turned around and left. They was nothing that impressive that would keep us in the shop at that point. We hightailed it out of there, with at least two other customers trailing behind us. I assume they were as put off by the whole experience as I was. The store looked from the outside, but the reality of it once we stepped inside was incredibly lackluster. Everything seemed well organized, but it looked more like a demo or display instead of a retail store. Everything about it had a standoffish approach and I wasn't feeling it. It's unfortunate because the products are nice, but there are plenty of luxury lifestyle brands out there at equal quality and competitive price points where the shopping experience is more pleasant and customer service-based. If I'm going to shell out that kind of money, I expect more than just the name Shinola attached. As for me, I prefer my Longines watches. It's well-crafted quality and design for the same money.

What an awesome place! Amazing line of products, great service. The sales person, Eche, had a great conversation with me, giving me a brief history into how they started and the importance stressed on quality and design. ***SECRET**** They have an underground cafe, which has absolutely AMAZING coffee's and chai lattes. Def a must go place in Ann-Arbor!

Awful customer service in the cafe. Friend and I were planning on splitting a coffee and he told us, sternly, we needed to 2 drink orders. Felt very uncomfortable.

Ah.. the smell of leather + coffee makes the best combo. Visited the Shinola coffee shop during a work break. Ordered a cortado and it was delicious. Love the record player playing and ambiance in the cafe. Great place to relax and unwind with some good coffee. Will be back when/if I return to the area :)

My family was there one cold, rainy day in April this past spring. My younger brother and his wife really like this store. The selections do look nice and seem high end, but it's not a great place for a family with young kids and their older, not-so-hip, parents to shop. We tried out the coffee bar downstairs because we were chilled to the bone and needed a place to have something warm us up. The stairs are not elderly friendly for one. The place is too dark and there were far too many people just hanging about with their laptops taking up space where the eight of us needed to sit. The decor and the vintage accessories were pleasant, but the overall feel was unwelcoming and more like a bar than a nice place to come with family and friends to hang out. Unless you are a hipster, that is. . . As for the coffee - A++ Service was slow and left something to be desired. Again, more like a bar than a coffee house.

This shinola has never disappointed me. It is very cool that they have a coffee shop in the basement, and it's located right on the corner so it has lots of natural light. As for the store itself, the employees are awesome, but almost a little overbearing. I know it's supposed to be an individualized experience, but it almost seems like they never leave you alone, as if they can't read your hints The quality of the products though are amazing. They are willing to help you out from start to finish with any product. Keep in mind the watches are kind of pricey at about 500 or more, but totally worth It. Will definitely be returning, it's an awesome store to go to for gifts or just when walking downtown. The displays get changed often, and they just added the new shinola headphones!

Just picked up a watch for my wife's 50th, Alexa took very good care of me, professional, made the whole this happy and care free. Thanks for the great customer service. Go see Alexa and buy a watch!! B

Great store for leather goods like purses, bags, or wallets. Those items are made for Shinola, not themselves out of Detroit. They are mostly known for the large watch selection that they make themselves in Detroit. There is a a ridiculous amount of watch bands for sale as well, it looks almost like an ultra high end Swatch store in one corner. This location has a cafe downstairs for when you tire of shopping for above. They also have a few Shinola bikes scattered around the store that have a cool retro look to them. All-in-all if you are looking for a cool new reasonable priced watch, check them out.

Feeling a little fed up with our locally local luxury goods shop. A $600 watch shouldn't cost so much to maintain. If the watchband breaks irreparably after five years of occasional use, is it well crafted? Should it cost you over $100 to replace said inferior-crafted watchband? We all want to love our hip, luxury Detroit business, but are they exploiting our enthusiasm?

They have really nice watches for men and women. Service is great! Catch the coffee shop downstairs to get a great cup of coffee and hear tunes on an old school record player. Hint: See if you can track down a 20-30 percent discount code Shinola sends out to past customers. You just need the discount code. Can save you a few hundred bucks.

Admittedly I was more than a little bummed to hear that Commonwealth Coffee, which was the former administrator of this coffee bar within Shinola (and the flagship store in Midtown), was no more. I had been SO excited to have a C-Latte in my own town! Alas, the pop-ups ended and now Shinola has established their own coffee bar which is still pretty darn good in its own right. Not much has changed other than the beans and a few of the beverages so the feel is definitely the same. And let's be real, the real draw of these coffee bars are the Shinola products around you, and that's still the same. I know the Midtown location has switched to Sightglass coffee out of SF and I actually forgot to check to see if it was the same here. I'm assuming so. I was informed that a vanilla latte from here tastes like coffee ice cream (and they make their own vanilla syrup) so I decided to give that one a try. Admittedly the C-Latte is still my number one jam but this one is pretty tasty. I'd say the coffee ice cream comparison is pretty on the nose. If you like a sweeter drink, like me, it's definitely one to try!

Buy American!.I bought a Shinola watch 6 years ago I loved it.but I had a mishap and lost a crono knob .contacted customer service sent in my watch got it back 3 weeks later fixed and a new band 100% free of charge. Buy American

Shinola AA has finally opened! Even though I'm from Michigan, I never visited them in Detroit but have been familiar with their items. While they do offer their watches, bikes, and leather goods, they also do coffee and pastry goods. Overall, the place gives off a hipster, industrial vibe, but I still love their minimalist design. I'm incredibly excited that they opened up the basement which has a ton of seating available along with a large bar with some beer taps installed. I'm guessing they'll start offering alcohol in the near future once they've had a good grip on Ann Arbor. The only thing I can actually review is the Americano I ordered, which is a bit watered-down, but that may be because it's their first day and all drinks and pastries are free. Prices are actually reasonable so they may give The Espresso Bar a run for their money. They do charge extra for almond milk though... Anyways, the place has a TON of potential and I'm glad they've expanded from their leather goods and such to beverages and possibly food. Can't wait! EDIT: Found out that the beer taps are reserved for special occasions and parties :(

I enjoy the simplicity of Shinola, and I enjoy visiting the Detroit store when I am in the area. I was pleasantly surprised to see there was an Ann Arbor location... When we walked in this past weekend, I was a bit surprised and disappointed. Where was the staff??? There were 2 hipster guys standing and the coffee bar talking to each other, but neither could acknowledge a single customer. I looked around for someone to help us, yet there was no one around. It's amazing to me that with such ridiculously priced merchandise you would have no one around to help. Your coffee boys were so absorbed in conversation, I'm honestly surprised that this place wasn't robbed blind. Very disappointing experience.

Beautifully decorated, organized and well stocked location. The staff are friendly, helpful and not pushy. I love their small women's watches (birdie and runwell). I also love their mission and story behind the product - "bring manufacturing jobs back to Detroit and back to this country, creating luxury goods of the highest quality along the way." Their products are beautifully crafted and high quality so it's really nice to be able to buy a product you love while also supporting local business and communities.

Ordered two different pour over options, $3 each and they were amazing. Great tasting pour over coffee. The space is beautiful and has a lot of seating. It's quiet and good for studying. Well priced and great service

Yes, they do still sell shoe polish (that's where the name comes from), but this brand bears little resemblance to that company. Shiny luxury bikes, big chrome watches, and lots of leather phone covers --- New Detroit Chic, I guess you'd call it? The hipsterish staff is less haughty than many places with this sort of wares, but this place is definitely more about style than utility. Not much here grabs me, but it's a pleasant enough place. It certainly provides some chromed scenery for the Commonwealth Cafe in the same space.

There is a cafe in the basement, the espresso is incredibly nice and reasonable price-wise. Also, a nice place to have a seat and chill with nice vibe. (The taste of music is great!)

What a surprise. I headed to this coffee shop after brunch one morning and it was great. Cool and eclectic. The shop is filled with local goods from the state and if you head downstairs there a nice lounge with comfy leather chairs and tables where you can chill or study. Definitely check out

I do really like the products that Shinola has to offer. However, my Christmas shopping experience at the Ann Arbor store was far too overwhelming and made me quite frustrated. I will echo the sentiment read in an earlier review, though: This experience likely does not represent Shinola at large. I was shopping for my boyfriend's family, and had very specific instructions from him on what to get. When I walked in, I went to the journals/planners (each person was going to get a monogrammed journal or planner of some color/size). First, the journal specifics I was looking for were no longer available. This is not a big deal, because the Christmas shopping was belated and I did not secure the products early enough. That is on me. It was the very bizarre service I was provided after this realization. An employee came up to me and asked me if I had been helped. I smiled and said no, and she attentively came up to help me. So far so good. Employee: "What can I help you find today?" Me: "I am looking for some journals and planners. I need (insert colors/sizes/page style here, times three). I do not see those out on display though. Do you still have them?" Employee: "Ok, ok. First, who are you shopping for?" Me: "Well, I am shopping for my boyfriend's family. But I already have all of the details sorted out, and I know what I want." Employee: *walks over to display and grabs a completely different journal in burgundy* "Ok, I really love this one for mom. If you get this and have a monogram imprinted in rose gold, its just beautiful." Me: "That is very pretty, yes, but I already know what I need." Employee: (sounding taken aback) "Oh, ok. Well what would that be?" Me: *repeats myself* That was off-putting because I didn't feel like I was being listened to at all. After repeating my specifications, she very kindly went downstairs to look for the products I needed. When she returned and informed me that they did not have any more of the specifics that I wanted, I improvised and started picking out similar products based on what my boyfriend was willing to compromise. The employee continued to hover over me and every time my hand went near a journal, she had an abrasive comment about the differences between what I asked for and what I was grabbing, which I was aware of because she already explained that what I wanted was no longer available. Ok. So journals have been chosen. I tell her I need each monogrammed. She then takes me to the back of the store to ring out my purchase. After putting my information into the system (which took way too long because she took it upon herself to assume my e-mail very incorrectly, rather than asking what my e-mail was... I had to correct her), she rang me out and then led me to the monogram station. To be brief, pretty much the same thing with the monogram specifics happened with the journal specifics from earlier. I knew what I wanted and she did not seem to listen and had different ideas/suggestions. While I appreciate a knowledgeable opinion and tasteful eye, usually those suggestions are made for a customer who is on the fence or unsure of what to do. If someone seems certain, it seems odd to disregard their certainty. Lastly, she did not ask me where I wanted placement for the monogram and the first journal had very awkward placement. At this point, I felt quite overwhelmed and was willing to just get on with it when she asked me how I liked the placement (which is my fault, I should have corrected her placement for the next two). After confirming that the placement was fine, she proceeded to shift the placement for the next journal, which I was very confused about. Ultimately, I feel that I paid $65 for 3 products that I had to fight for and settle for, that I got after a very overwhelming customer service experience.

I would agree with the other posters. I wouldn't judge the Shinola brand by the Ann Arbor store. The Detroit and Troy locations are great, but the Ann Arbor location doesn't match. I went in asking to see a wallet for my husband. Everyone was hanging out at the desk and after a few minutes I had to walk up to the desk to see if anyone would be able to help me. One of them followed me back to the wallets. I asked how much it cost and the the sales person didnt know and yelled over to the desk for someone else to see if they knew. The guy yelled back, "no but I can check online." Then I asked if he had it in another color. They didn't know so he checked the website again. He said he didn't have it and he asked if I wanted to buy it online. Honestly, I went there to see the quality, not shop online. So I was pretty disappointed in the overall experience. Again, I've been to both the Troy store and the Detroit location and Ann Arbor seems to be the outlier. The quality of the goods is very nice. But after an underwhelming experience in the Ann Arbor location, I purchased in Troy.

I came in looking just to get a good notebook for my travels this summer. They have a great selection ranging from small to large, plain to ruled to grid paper, and soft and hard linen covers. The best part of these notebooks is that they are 90gsm paper, slightly thicker than Leuchtturm and much thicker than Moleskine, so it's ideal for inkier pens. Monogramming in gold or silver was included with the purchase. For valentine's day, they also had someone doing personalized designs on the notebook covers, although I didn't get a chance to see if it was free or not. I hope they include dot grid paper some day; I'd be sworn to them for life if that's the case!

Not going to sugar coat it- this stuff is pricey. Like I can see someone's parents saying "Here's a Shinola watch as a college graduation gift. Make sure it's on your wrist the day you die because you need to wear it that long to get our money's worth". But guess what- that watch will probably stand the test of time and wear that long because of how it's made and the quality that went into it. Not to mention, it's sleek, easy, clean styles make it a fashion go-to for your wardrobe. In addition to their watches, they have other leather goods and small gifts that look like they belong on a lawyers desk.

Definitely worth checking out when you are in in the area. Got my brother's leather gift here and he thinks it is high quality so that's a win in my book.

Walking into Shinola, I immediately felt intimidated. They are a bit pricey, but they are a lifestyle brand with high quality American made products. Wandering further into the store I found the notebooks, which are made right here in Ann Arbor, according to the sales associate! They are cute and affordable, so I bought a red linen cover with graph paper to practice my lettering. It's been a great little notebook, and the free monogramming is an excellent touch. There are other little accessories I wouldn't mind getting some day or even purchasing for a friend come Christmas time. There's a little something for everyone here.

My review is on the service I received today from a particular sales person and it may not represent the store's services at large. I understand that this store is new in this location but I still think they really need to train their sales persons better. I was excited to see Shinola Detroit had finally opened in AA. Today was my second visit to the store and I was looking for a small gift for my buddy. Overall, I love this store; its decor, its atmosphere, and of course its products. Perhaps, I was unfortunate that I was helped by this sales person, but she was very clumsy for everything. They said they've got a new system today, but it took forever for her to check out only the two items I was going to purchase. Finally, she got help from another sales person and everything went smoothly when she was being helped. But once the helper left, my sales person had a problem with the system again. ahh... It was nice that they can get the item personalized by monogramming it. So I asked her to get my buddy's initials on it. At first, I thought someone else, like, a craft man?, would work on it, so I was wondering why she kept the item with her while she's having trouble with the check-out. I just found it inefficient because monogramming would be done during this idle/wasteful time. The mystery was solved after the check-out. She's the one who's going to monogram the item. I screamed within myself, "Noooo, please let somebody else do it, not her!" I was about to ask that but I couldn't because I didn't want to hurt her feelings. ...well, as I suspected, she was again clumsy. She made me compromise as to how it is monogrammed because she was not able to fulfill my request. Even with the new simpler task, her first attempt was a failure. She brought another one from the stock and tried it again. I wasn't completely happy with the result, but I didn't want her to ruin the store's products one after another, so I took it by compromise. ...so that was my somewhat lackluster experience at Shinola AA today. In conclusion: Here's my request/suggestion to the store. Train your sales persons, or please hire someone only for monogramming and let him/her work on it while a customer is paying. That would be much more sophisticated and efficient, I believe. Thank you for reading.

Strictly a review for the coffee shop downstairs. Awesome space to do work, relax, just hang it. A little dark, but great vibe and very warm. Also have a good coffee selection for those looking for a bougie drink

Fantastic pour over and the atmosphere is dark, hip, and I very much enjoyed the overall ambiance immensely. Cool find.

I really,Ike this store and am very happy there is an Ann Arbor location! I bought a gift for my husband for our anniversary. It is a great "gift" store. Great quality, made in America items. The staff is helpful and knowledgeable and friendly. I had an enjoyable shopping experience. And, a Shinola bike is now on my Christmas list! I sure hope Santa reads Yelp reviews!!

This is such a cool, modern store with a retro feel to all of its products. I just stopped in to look at men's watch options, and there are so many! When you make a purchase, the sales person gives you a summary of all the information and shows you how to change settings. I went with an already assembled watch because I thought it would be the perfect choice for my boyfriend. But, the do-it-yourself bar is really cool! They also sell a variety of notebooks/calendars and a few women's items. I'm thinking of suggesting a new watch for my birthday. ;) The cafe downstairs is really awesome too, and my sales person offered me a complementary drink while I waited for him to package my watch. Overall, my experience at Shinola was fantastic. The Detroit store is much bigger and sells their bikes. The A2 location was convenient for me today, and I'm glad I went in!

Beautiful new Store open in the heart of Ann Arbor. Great service, extremely friendly staff . Big choice of watches leather goods and other stuff . You got to come and see it.

Great store with an open layout and they offer a cute little study corner upstairs with coffee and a few baked goods. I tried the latte and it was even better than expected. If you walk down the steps they have an entire floor dedicated to being a sit down area with games and all! They had a bar also, but I don't think it has been set up yet due to only having been open for about a month. Everything is really modern and sophisticated with an industrial vibe. Lots of greats products to peruse through when you first walk in. Their leather products although quite pricey seem to be well made and of pretty good quality. I love the wallets and bags! My favorite part is the bookshelf made in the shape of the US that hold all the great paper and leather journals that are for sale. The best part..free monogramming on all of them! Get as many as you want and you can have all of them monogrammed for freee. I got two 2-packs and had all four monogrammed as gifts and it only took about 10 minutes. Love it!! My husband has a lot of experience with timepieces since he runs a vintage buy and sell watch business and says that the ones there are purely fashion watches, so we won't be getting any of those in the near future but they sure were pretty to look at. He was a little disappointed that they didn't have any with automatic movement. If you're into fashion watches though, they have a pretty wide selection there. I like minimalist designs and did find a couple that looked decent.

I purchased a wrist watch from this store. I had a very satisfying experience. Eva, the salesperson, was very friendly & helpful in my selecting the watch I purchased. Her suggestions & expertise was key. The store layout is stylish. Also the Cafe in the basement is very unique with nice music. Too bad there isn't more seating capacity.

Hidden gem underneath Shinola. It's quiet enough to get work done, but you can also have conversations without everyone listening in. Outlets are plenty and the ambiance is dim yet elegant. The Eli teas are delicious! Hoping this place stays hidden so it doesn't get crowded ;-)

The gentleman at the register wasn't very friendly. They were out of cream but had other milks and volunteered to steam some whole milk for me. My coffee was undrinkable after I put a stevia pack in it. It was a plain white pack and the only one set out so I assumed it was plain sugar. It was definitely stevia! I can't stand the taste of stevia so I couldn't finish my coffee. I must have visited at a bad time. I'll try again another time.

I was pleasantly surprised by my experience here. I have only been here once, but my latte was just excellent. My expectations were exceeded. If you plan to browse the Shinola store, get it "for here," and the barista will prepare your drink in a proper coffee cup and saucer.

Love the store and the Coffee shop. Great place to read or have a conversation. Awesome space and decor.

I've had my shinola watch for about 4 years and went in for new strap and battery. The battery changes used to be free but aren't any longer, and I was disappointed and a bit snippy with the people helping me. They (Hannah and Paige, if I remember correctly) were unceasingly polite and helpful, and even gave my husband and me free coffee while we waited for them to look up some info about my watch. Their kindness and patience helped me realize that my attitude was unfair to them, and I left feeling grateful and humbled. It was a great reminder to be polite even when I am feeling stressed or frustrated!

I randomly stumbled upon this delightful hybrid coffee/leather good/watch store. Pleasantly odd. It was bustling with people with a cozy and clean area downstairs to think and write. The espresso was excellent and the staff courteous and knowledgeable. The barista knew how to operate a manual machine well. Coffee purists will like this place. People who like coffee resembling mass produced milkshakes will probably not.

Hannah Reaume made my experience, easy and enjoyable. Took the time to select the right watch, size it, and explain the chronograph. Check out the coffee bar downstairs. Good vibes all around.

I loved my experience at Shinola. The staff goes above and beyond what is necessary. They were knowledgable and helpful. I was in on a Saturday and while the store was extremely busy and I still received great service. I've also been to the Detroit store and I would recommend this store over the one in Detroit. The design is industrial and beautiful, it feels cozy and everyone was so friendly. The coffee shop and study space downstairs was an added bonus as well. A necessary stop for any trip to Ann Arbor!