Thuy T.
Google
I came here tonight at 7pm with my service dog to meet friends that already had a table after a day of work.
The bar was bustling for the game which I was happy to see but upon entry, there was a gal in crutches ahead of me and I heard the door kid say they were at capacity. I checked in with him with my service dog and immediately said, we are at capacity and don't allow dogs.
I let him know I have a seat waiting for me at a table, said my dog is a service dog, and simply said, "I'm sorry we're at capacity and dont allow dogs."
I understand the capacity thing. So I went outside and called my friend who was inside to tell him I couldn't come in because the bar was at capacity. My guy friend came out and gave me a hug. My friend then talked to the door guy and said that door guy said, "He said he'll let you in but not your dog."
I confirmed with him, "So you lied about being at capacity and are denying my service dog? Because you just told my friend you'd let me in." He tried to explained that the bar is busy and that that is how the owner runs it. I asked to speak to a manager.
A manager comes out, or claims to be, saying she owned the bar, and never introduced her name. She was wearing 49ers jersey, blonde hair. I explained the situation to her and said, "you can't turn away service dogs, that's a violation. Do you understand that?" She then proceeded to explain to me that because the bar is busy and people are spilling drinks SHE does not feel comfortable having a dog in her bar. I again said, he is here for me, he is a certified service dog, and sits under the table, as my dog is just standing there. I asked, "Wouldn't that be MY call if I was comfortable if my service dog and I were in here or not?" She responded, "No, it is my bar so it's my call." She proceeded to say, "Look you can come here on a Monday with him and youll be fine. I love dogs more than I like humans, my sister has a service dog, etc. Etc." None of her banter ok's the fact that she outrightly denied entry of a patron with service dog and initially claiming to ve of capacity but lied about that as well.
Horrible door experience and unfortunately I will have to report this to the DOJ as an ADA violation. This review is to document the occurrence and advise those planning to bring service dogs to be aware they will make excuses to not let you and your working animal in.
For the owner, hi, just FYI businesses must allow service animals unless they pose a direct threat (in which mine did not). You violated both federal ADA and CA laws.