Rafael M.
Yelp
Don't know how to treat customers. Especially older customers.
My Ma went in there today, wanted to purchase some items. She's old school, so technology escapes her. She wanted to be serviced by a cashier, which is a lost art nowadays in the era of Amazon, but still available from some stores last time I checked.
My mother gets pulled out of the line by one of the employees and told that she can go to self check out. As I mentioned my mothers up there in age and she's had her identity stolen several times because of it. She avoids card readers and tech like the plague.
When she asked why she had to get out of the line, the manager told her because she didn't have enough items to be seen by a cashier. Since when is that a thing? Since when do stores direct their customers on how they wish to purchase their items?
The cashier, a Latina which is the culture I come from, became frustrated by my mothers questions and refusal to get out of the line which only had two people on it I should mention.
She screamed at my 73-year-old mother as if she was speaking to a dog and told her, "If you don't like it, leave things there and get out of the store!"
Fortunately for this rude, unprofessional, disrespectful lowlife cashier who clearly has no respect for her elders, I was not there.
The manager did not tell his employee anything and customers from other lines began expressing their displeasure at the employees who were treating my mom in such a horrendous fashion. My mother, who spent three decades serving the city of New York in the borough of the Bronx, who's win countless awards, recognition of the respect of her community, was literally told to get out of the store and not come back.
Who speaks to people like this? My mother isn't homeless, she isn't dirty and she isn't a thief.
Companies today will hire anyone off the street and won't give them training or even check to see if they have any sort of morality.
How does a company like ShopRite who clearly holds no value in their customers order employees that they would foster and atmosphere to promote the sort of exchange between employees and the client base that keeps them in business?
I was gonna be pretty nasty on here and considering my South Bronx roots, I was set to go off.
But I immediately thought of another course of action to handle this situation because unlike the parents of these two horrendous people who dissed my Ma, my mother raised me right.
I'll be reaching out to ShopRite corporate offices and taking my gripe to them so that this doesn't stop here.
But to the employees of Shop Rite on Bruckner Blvd, a heartfelt middle finger to your faces for how you treat your customers. I could only imagine how you treat your own parents, you barbaric animals.
