ShopRite of Bruckner Blvd

This review is specifically for Kelvin in the Deli Department. Although the wait time is an actual nightmare, I’d like to shine some light on Kelvin. I shop at this ShopRite multiple times during the month, they are ALWAYS busy. The ordering system for the deli is usually down and you wouldn’t know until you either get there or they realize you standing there for a while. Kelvin is ALWAYS there. I can only imagine how frustrating it can be when people blame you for things that are out of your control but I often see Kelvin managing the deli, keeping up with customers and updating us on wait times. Like any human who is under pressure and trying their best to show up and provide excellent service - you can see that he is drained & probably not getting the recognition he deserves. But I’m here to do that, please give Kelvin and the rest of these essential workers some grace. I know we all like to get in and get out but this is their job and most of them are trying to serve us to the best of their abilities. Shoutout to Kelvin for showing up, giving his best (at least every time I have encountered him - regardless of my wait time,) and providing excellent service even from behind the deli counter. I placed my order at 4:46p today. Arrived at 5:15p and it wasn’t ready but look at the amount of orders they have here! They’re clearly the community’s choice - let’s be kind!

I live out of state. I was trying to order groceries for a family member online and it kept cancelling for no reason. I called and spoke to Jessica in the online ordering dept. She was very helpful and told me to try one more time and she would make sure it got done. I did and she completed the order. There are not to many people who care to take the time to help these days and I am very thankful she went above and beyond to help me out!

Today's experience at ShopRite was horrible. Asking for help is like pulling teeth. The incident took place today, Mother's Day, May 12th, 2024 at about 10:34am. When I approached the Customer Service Desk and ask for assistance to receive the digital coupon discounts, the man behind the counter acted as if I was a ghost. He is a light skin Hispanic or white male, average build, hard looking face, jet black hair. He did not acknowledge my question and completely ignored me. He did this to me and two other black people. I believe the incident was racially motivated, because the Hispanic woman who needed help with her lottery tickets was assisted without hesitation. As for me and the other two black women we were ignored as if we didn't exist. ShopRite Supermarket should have this man reprimanded. He is sending off the signal that he picks and chooses who to help. If your black you get no help, and if your a white Hispanic you get all the help in the world. Welcome to America.

Everything was going well until the announcement came over the loud speaker to say the debit and credit card machine was down and they could only accept cash until the down equipment came back online. The lines were long and people paying by card had to get outline and find cash quick, mind you the lines were long. Try to avoid shopping there on Saturday afternoon. The store is super crowded. Other than that the place appeared to be run very well and the shelves were loaded with items to sell, unlike a number of shoprite with empty shelves. This place was neat and clean and every paid employee was working. Give this place try because I believe you'll enjoy shopping for groceries in a neat, clean and we'll run #shoprite.

I get that you guys are putting glass casing in the aisle where to stop theft but we the customers shouldn't be punished for this by having to wait 15 minutes for someone to open the damn thing if it wasn't for one of the guys going to yah I'll be waiting longer for help after buzzing the damn thing 5+ times. If you guys can't be attentive to this you'll lose customers that want to buy those products, I was very close to not buying anything in that aisle for that reason. Also if you guys have a racist supervisor/boss or whatever report that to DOL as long as you have enough proof for it don't just up and voice that while people can hear out in the open. I love the food there especially the Sushi but you guys got to work on some of those prices I see there because Aldi has better pricing on a lot of things. Another thing you guys need to put those coupons automatically in people's accounts not have them scan barcodes to get those savings that's a waste of time and waste of money you guys could've gotten from the customers for decreasing the prices automatically for customers that are already a member!

They take care of the elderly. Shopping carts are no longer up to par. Sales people are polite. Deli is not up to par anymore. **Review questions answered by my family member that frequents the store.

You have to pay attention here, the sales flyers be saying one price and when you check out is another. False advertisement. Today they have cokes 4 for $6 but when you check out you’ll pay more like $10 for them and it’s the same with every sale item on the store.

Love this place. They have everything you want. Everything is fresh and not too costly.

As long as I lived in Soundview, this plaza has seen several supermarkets. The longest show runner was Key Food. But after they shut down, it was a good while when the remodeling process began at Bruckner Commons and almost simultaneously, ShopRite came to the scene. As with all ShopRites, produce department greets you. It isn't big- but you get a good gist of fresh veggies here. There's also a sushi station where the pros are in action and rolling. Aisles here are wide and in this day and age where space is key, 2 shopping carts can comfortably bypass each other without bumping into one another. Check-out at times is loud when the 'manager' is making sure folks don't dilly dally. Overall, layout is fine.

The deli is so slow -the make you use kiosk and then take their sweet time It's a nightmare Go elsewhere and the people behind the counter look miserable if they would be friendly or somewhat cordial They might fly away God forbid -you crack a smile

I was forced to placed 3 online order for delivery for the same order from this store and all 3 orders were cancelled after they were approved on my CC. I am disgusted and disappointed at this store. I was forced to have to go to a different county to purchase my order and deliver it myself to where it was supposed to be delivered. I feel this store is not reliable for delivery. This grocery was supposed to be delivered to a disabled individual who is not able to go to the supermarket and shop. I will never order from this store again unfortunately. What's the purpose of online delivery from this location.

I've been coming to this supermarket since they've opened up and I have found that the vegetables are the best in the area. Actually, they really the only supermarket in this general area that offers a wide variety of organic vegetables, which I eat. I can go to another supermarket for anything else but when it comes to my vegetables, I must come to ShopRite to get my organics. Also, it's always easy to shop when you don't have to worry about parking issues. It was a very good idea to place this supermarket in this lot after Key Food close down.

Don't know how to treat customers. Especially older customers. My Ma went in there today, wanted to purchase some items. She's old school, so technology escapes her. She wanted to be serviced by a cashier, which is a lost art nowadays in the era of Amazon, but still available from some stores last time I checked. My mother gets pulled out of the line by one of the employees and told that she can go to self check out. As I mentioned my mothers up there in age and she's had her identity stolen several times because of it. She avoids card readers and tech like the plague. When she asked why she had to get out of the line, the manager told her because she didn't have enough items to be seen by a cashier. Since when is that a thing? Since when do stores direct their customers on how they wish to purchase their items? The cashier, a Latina which is the culture I come from, became frustrated by my mothers questions and refusal to get out of the line which only had two people on it I should mention. She screamed at my 73-year-old mother as if she was speaking to a dog and told her, "If you don't like it, leave things there and get out of the store!" Fortunately for this rude, unprofessional, disrespectful lowlife cashier who clearly has no respect for her elders, I was not there. The manager did not tell his employee anything and customers from other lines began expressing their displeasure at the employees who were treating my mom in such a horrendous fashion. My mother, who spent three decades serving the city of New York in the borough of the Bronx, who's win countless awards, recognition of the respect of her community, was literally told to get out of the store and not come back. Who speaks to people like this? My mother isn't homeless, she isn't dirty and she isn't a thief. Companies today will hire anyone off the street and won't give them training or even check to see if they have any sort of morality. How does a company like ShopRite who clearly holds no value in their customers order employees that they would foster and atmosphere to promote the sort of exchange between employees and the client base that keeps them in business? I was gonna be pretty nasty on here and considering my South Bronx roots, I was set to go off. But I immediately thought of another course of action to handle this situation because unlike the parents of these two horrendous people who dissed my Ma, my mother raised me right. I'll be reaching out to ShopRite corporate offices and taking my gripe to them so that this doesn't stop here. But to the employees of Shop Rite on Bruckner Blvd, a heartfelt middle finger to your faces for how you treat your customers. I could only imagine how you treat your own parents, you barbaric animals.

Worst experience of my life!!! I will never buy anything from here again. 1 ordered online for delivery this morning. They charged me 4.99 for ordering from home and another 9.99 for deliver. Most of the items were out. They charged me for 9 bags and sent 4, they took 10.21 extra from my credit card, and sent out dated apple slices. When I called customer service to inform them, they claimed they'll call me back and never did. Do not spend your money at this establishment.

Horrible customer service. They think everyone comes from the projects or the commons and subsequently deserve malice and abuse. This is a black and brown community, if you cannot serve them with respect then close the market down or move somewhere else. I habitually place online orders but due to my schedule I can't always pick up on time. I have never heard of a rule where the customers orders are automatically blocked by personnel and not the system. The manager, Jennifer, was nasty and rude (you chose this job, not me so get upset with your life choices, girl) and told me that since I didn't pick up an order three times that all my future orders are blocked. Luckily for Jennifer I can always just come and pick them up by shopping them myself and fortunately for her I'm a customer that just makes complaints with corporate not the kind that will pop up to "straighten" out her attitude. One day she will meet someone who will do a lot more than make a phone call if she continues to be antagonistic and spiteful to customers who already have experienced a lot of stress from the pandemic. Be careful, girl!

I have been a costumer here since the supermarket first opened. Today, on a Saturday early morning, there were not too many customers but I had the worst experience. I placed a cold cuts order and I waited 30 minutes for it. I ended up having to leave the store with out them. Meanwhile, I saw other customers place their orders and get theirs before mine. Another customer had the same situation and when we asked for the Manager there wasn't one available.