Susanna P.
Yelp
I want to warn other customers that they should check their bill before they leave the store, because it is a nightmare having to go back to ask for a refund. The store person, "Le" yelled at me for not checking and told me that I should wait for them to check the camera record. I never had to be treated so rude before.
Here is what happened, if anyone like to know the details, as I had report this to their email contact:
'I was at your Portland, OR store yesterday, 2/27/21 @ 2:35pm. I brought about 20 items and I was busy putting items in bags as soon as the cashier started scanning them. In the evening as I was filing my receipts, I noticed that the golden pear was scanned twice. Thus, I called the store this morning and a gentleman identified himself as "Min" told me that I should bring the pears back with the receipt to get the refund. I even asked him how can I find him, and he told me "just go to any cashier and ask for me. They will call me for you." I had found errors before, but they are usually under $3 and I don't bother to call, as I understand we're human and that happened. However, this is over $5.00 and I really want to make a point that error should be pointed out.
Around 10am I went into the store, I waited to make sure the 1st cashier by the door was between 2 customers and told her I need to see Min or a manager. She looked at me in puzzle and said, "what?" I repeated and she claimed there is no such person or manager here (a big store like that has no manager on duty?). Anyway, she told me to wait. While I was waiting I called store #s again and she was the person who picked up the phone, which means whoever was there around 8:30am was the person I talked to. When she was done with the last customer she told me to go to the front counter by the door. I explained what happened and who I spoke to and she yelled at me that they don't have any manager here. The manager is on vacation. I showed her the gold pear was double charged and she yelled at me again, blaming me "why don't you checked when you were here." I told her I have so many items and the line was long, I was hurry putting stuffs in bags so I won't hold up the line. How would I have time to check her scanning items by items?" Then she said angrily, "You should checked after you checked out. We have camera that we can checked but you have to wait 1/2 hour." I replied angrily too, "that's ridicules. I'm not going to do that." I don't understand what good in checking your camera can help identify double scanning, instead of showing the items directly. Won't that safe up the 1/2 hour wait?
At this point, she claimed that I was yelling at her. I laughed and told her she was the person started yelling first and I don't have any experience with any staff at any store who treated a customer like she did. She still yelling and I have to demand her to stop the conversation and give me back my refund. I asked her for her name and she claimed is "Le". If "Min" is not a real person, as she said. I wonder if "Le" is really her name too? The rest is not relevant.
I suggested that your Portland office to check the "camera" and you would see her body language, if you won't have audio. This bad taste really make me think twice next time I go to an Asian store. In the meantime, I don't want to see other customer have to deal with this type of treatment.'