Jacob J.
Yelp
GHETTO AS FAAAHK..
I hate using the word ghetto. Growing up in Chicago it becomes a common part of your dialog. Over the years, I had to learn when to properly use it and not do so for every little damn thing. Like most Chicagoans, (That includes you too suburbanites) But in this case, it's relevant. It's ghetto up in here!
If you plan on visiting, its food is much like a fortune cookie. The cookie may not be great (the vessel, the restaurant, its workers, the cleanliness, etc) but the magic contained inside is where the treat is found. (The fortune, the taste) Order only the best dishes and you'll dig it. Go beyond the normal stuff you always order at Chinese restaurants. Seriously.
I've had takeout and dined in. Ordering the right entrees are key. I suggest going through reviews with a fine-toothed comb, then view Yelp photos and then surf Instagram food porn. I've managed to pick all the best dishes and have been pleasantly surprised with food choices. Now, the bird's nest, often gets praises, but to me it's the blandest dish they offer and these guys are not the greatest at following directions if requesting something spicy. I had to douse mine in Sriracha sauce just to eat it. Definitely not good "to go" either. The seafood potstickers, when fresh, are pretty fantastic. When the appetizer arrives at the table the sweet smells of seafood enter your nostrils and the pleasant taste should cause an appreciative sigh.
What's so ghetto? Service and the location. I mean.. sure, its Uptown, but I'm not talking about the neighborhood. The restaurant attracts oddities and the workers do not know how to deal or cope.
Also, there's a difference in the level of service depending on who is taking the order. The older waiter, will take special requests to make a dish spicy or extra fried. While another will say, it's as it is. I've ordered lunch specials and requested it spicy (different time of the day) and the dude waiter obliges. And its awesome, because it was made to order. Spicy and tasty.
- Moving on, one occasion this past summer some dudes proceeded to dump out sand from their sneakers onto the middle of the floor. Between two guys, there was a sizable mound. They did this despite gawks and jaw drops from other customers and glares from the oldest waiter. I guess they had a great beach day, got plastered at Crew and stopped in for a bite and foot cleanse. Seriously.. Who would clean off their bare feet & tap out shoes in a restaurant and then leave like it's not a big deal. A six inch sand dune left as part of their tip. And, these guys had the nerve to leave a light tip.
- The same night, but later, I was dining with family. A transient walked in off the street, I knew because I could smell him enter. He wanted to hit people up for money. Anyone could surmise he was homeless by his look, his dirtied hands and ragged-soiled attire. When he saw me and my party I knew he would approach us first and so, he did. All the Asians huddled in fear. And once he had had his fill(donations), he approached the other patrons. That's when the waiter jumped in to stop him. She quickly shooed him out. I looked over at my cousin and said "I bet you this moron thinks we're related or knew each other and that's why she didn't say anything in the first place" Mind you, when he approached us I glared at her and her co-workers directly, with my eyes saying "seriously, what the FUCK!!!!" And guess what.. that's exactly what this idiot said to me. "I thought he was your relative"
I'm pretty sure this is something that happens from time to time out here, homeless people begging inside. But for her to give us that response, instant hate for this place. No apology, she acted like the shit was no big deal. I swear if a situation goes down like that again(anywhere), I'll tell the asshole waiter to get the person a chair and they can join me as an invited guest. Although the food started out tasting pretty fantastic, the flavors soured pretty quickly after that. I've never been back.
- The Men's room is weird. Over the years of having some successes in business & revenue, you'd think they could have updated it. One can't help but to have an unrealistic fear of getting shanked with a fishbone. And the murder weapon would probably come from the fish tank.
- There's an unused stage which looks like it was once used to house a Chinese hand-puppet show. Marionettes or glove puppetry.
- Last. What is the deal with the fish tank? Could you clean the damn thing once in awhile and for goodness sakes don't use toilet water! The water is staining the tank! If you've ever owned a fish tank, you know when a person is being lazy. Poor fish. I hope when they die they aren't used in the potstickers.
Had I not experienced the last situation, I would have rated them four stars. The availability of good Chinese fare till midnight on the North side is unheard of. F- this place.