Whitney W.
Yelp
Simply Desserts has been our go-to cake provider for over eight years, but after a recent visit, we are deeply disappointed. Our experience this past Sunday was marred by appalling customer service. Despite the delicious cakes, the encounter left a bitter taste in our mouths.
Upon entering with friends and family to continue our birthday celebrations, we were met with unwelcoming restrictions. Despite signage indicating otherwise, the employee insisted on limiting us to two slices of cake per party. This arbitrary rule made no sense, especially considering each person was entitled to two items as per the posted notice.
The employee's assumption that we were paying together added insult to injury. Despite our clear explanation, she persisted in enforcing the nonsensical two-slice limit per party. It was both embarrassing and frustrating to be treated in such a condescending manner.
Furthermore, the excuse of fearing running out of cake was unfounded and perplexing. As loyal customers, we would expect the business to be thrilled at the prospect of selling out, a sign of their success. However, the display case only boasted two whole cakes, further highlighting the inconsistency of their reasoning.
Overall, this experience tarnished what should have been a joyous occasion. Despite the tempting treats, we cannot overlook the disrespectful treatment we received. Sadly, we will not be returning to Simply Desserts after this regrettable encounter.