Ingrid P
Google
I was a regular customer of Sing Sing St Marks for years but after my most recent experience with them, I will not return. There are other establishments in Ktown with more professional service and competitive pricing.
I reserved a room about one month in advance for a group of 15-20 people. Everything was smooth at the time of booking. I then called the night before the event to confirm and let manager know our party might be slightly larger, and asked if there was a larger room available. They said no, and that the room reserved for us could fit but would be tight. Because of prior good experiences at the venue and room size, I figured it would be okay, even if a little tight. However we were put into a room that could not fit more than 10-12 people comfortably. The room was clearly not appropriate for even the original request for a room for 15-20 people. To make things worse, the room was not heated (so everyone had to wear their coats, adding to the crowding), and the tech was not ready when we arrived with the lights off, microphones off, and monitor not synced with the audio. We had to call the staff back to the room several times at the start of the session.
When we complained about the size and tech issues, the staff was dismissive and said that “tight” was up to interpretation, and it was not their fault if we had different perspectives on this. The staff then offered to divide our party into two rooms which was not the experience we reserved. They did let us know the large room had been booked and if the other party was late, we could have it. However, they told several members of our party different wait times for the large room and eventually said the room would not be available.
We ended up asking to use the public part of the bar, and were told we would only need to pay for drinks purchased at the bar if we did that, with the room charges waived. We appreciated comping the room charge, but in end the staff added a “song fee” per person which was not disclosed to us when relocating to the public part of the bar and we were double charged for several drinks. The other large party also never arrived and still, the large room was not offered to us.
Overall this experience ruined this venue for me despite patronizing it for 10 years. I agree with recent reviews about poor service and feeling uncomfortable with the staff.