Berkay C.
Yelp
I will divide my review into three sections; Food, Customer Service, Management
FOOD;
Subpar...We ordered Grilled Caesar salad, Meatballs, and a Pizza. Their ceasar dressing felt oily but flavor was good. I liked the grilled lettuce. There was a black curly hair in the salad plate, but it was not a big deal for us. We didn't even mention.
The meatball was tough. The texture was rubbery. I believe they make the mixture in a dough mixer resulting a paste-like rubber texture. It also had no maillard reaction (browning) on it, so it was either boiled or baked in an overcrowded pan resulting boiling. We didn't like anything about it.
I am sad to say this but the pizza was the worst. Both the dough and the tomato sauce were lacking salt. I liked the texture and thickness of the dough and the pepperoni cups, but without the salt, the flavor was missing.
CUSTOMER SERVICE;
Apps came out quickly but we believe they forgot to fire our pizza as it took around 50 minutes to arrive. I went to check after 30 minutes and the lady who I believe is manager told me that the kitchen is a little busy and it will take another 15-20 minutes. I was okay with that and went back to my table. However, it still wasn't ready after 15 minutes and this time my partner went to check. The cashier in a black polo short apologized and offered to refund the entire check but my partner only accepted the refund for the pizza. He also brought the pizza to our table, apologized to us and was very nice & professional about it. He provided an excellent customer service.
MANAGEMENT;
Epic fail! My partner left a yelp review. 10 minutes later, the lady who I believe is the manager came to our table with an attitude and asked if we left a review. My partner said yes. Then, she told her that we should have talked to her before leaving a review and made us feel very uncomfortable.
Me and my partner both from the industry. She is a manager at one of the most well known North County restaurants, and myself is an executive chef who worked in fine dining restaurants and 5-star resorts for my entire career.
I wouldn't leave this review as I consider myself a silent customer. If I don't like my experience, all I do is not returning back. However, the managers approach and attitude was absolutely unacceptable.
NOTE: We also noticed that other tables experienced some delays on their orders and complained as well. There was a couple behind us who ordered a sandwich and a pizza. The guy's sandwich served way before the woman's pizza arrived. By the time her pizza was on the table, he already finished his sandwich. Every restaurant knows that this is a NO-NO in industry standards, but the couple was surprisingly fine with that :) I really hope that today was just a bad day for them and this not their standards...