Avo C.
Yelp
I reached out to report that my card was charged for minibar items I didn't purchase. I used the complimentary soaps and lotion that are provided as courtesy for guests only to learn later that they had been charged after I left the hotel.
I called and spoke with a 'guest service agent' who stated the following to me: "So, you think you can just take something if it's out there?"
Umm, yes, I do think I can, you degenerative imbecile, especially if it is put out there for complimentary use the way all soaps, gels, lotions and conditioners have been since the history of hotels. I have always used these and then packed them up after my stay whether I went to Disneyland or Tahoe. Everyone does this. These are for complimentary use. Nowhere is the sale of these posted. It not indicated anywhere on the website, my booking ticket, my receipt, in the room or on the bottles that these products are for sale. It is indicated that these are part of the amenities included with the room. No one disclosed to me that these were for sale. I was charged over $130.00 for these.
I told him that he was being very unprofessional. I asked to speak with the manager. He laughed many times during this call. Was it because he knew that I was in the vulnerable position and could do nothing about how they used my card and made purchases, thinking I wouldn't notice? I told him that I really don't think a manager is going to call me back, so I do not wish to provide my number. He stated to me that he already has it, he laughed and we ended the call. No one has called me.
He told me over this phone call that the complimentary items are taken and refilled for re-use. Really? You re-use items for other guests? Towels and sheets are one thing, but you refill product bottles? Especially, during this time of COVID-19?
Wait, so you let guests use them for free in the room, but if we pack the bottles, we get charged? Hmm, so maybe I should have used the product entirely and not taken the bottles home? Then I wouldn't have gotten charged? Oh, totally makes sense.
I have attempted to reach Michael Bridges via email--apparently he is the area manager of the Sixty Beverly Hills group. I have heard nothing back from him. I got my bank involved yesterday to dispute the matter.
There is no way to reach senior management. Here they are in all their glory:
https://www.hospitalitynet.org/appointment/79018397.html
There is no contact information to reach even one of them. Instead, they have left it up to degenerates operating this musky, dingy building. Shame on you Sixty Beverly Hills.