Jasmine W.
Yelp
Making reservations, service, food, and ambiance was a mess from the very start. Not worth the time or money especially if you're visiting from out of town. Expect to wait for hours in a poorly temperature controlled environment with music blaring only to receive mediocre food and poor service. You will be forced to pay 18% gratuity no matter how awful your experience is. Read full review below for more details.
Full Review:
When we called to make reservations for our party of 11, we were told we had to pay $150 in cash to reserve. We had no problem with this; however, there was no option to pay this by debit/credit card even for out of town guests like ourselves, but they reluctantly held our reservation anyway.
When we arrived, we were quickly seated at a large table on the upper level of the restaurant, but told we had to get up from the table because it was for a party of 13 "who paid their $150 deposit" and we would be moved to a lower level. It seemed passive aggressive, but we tried to shake it off and enjoy the night. However, our suspicions were correct and the party who overtook our table would continue to get preferential treatment and better service the entire night.
After finally being seated, the manager informed us large parties should expect to wait 45 - 60 minutes for their food to be served. We put in our orders immediately because of this; yet, waited double this time, NEARLY TWO HOURS to be served our entrees. We were told by our server that the other party who took over our original table, was served first and our food was coming any minute repeatedly, but we still waited and waited. This party was finished eating before we even got a glimpse of our food... I guess we should have drove the two hours to pay the $150 deposit, as this party got preferential treatment from the start.
As you wait hours for your food to be served, you'll constantly be putting on your jacket then taking it off, as the heat would randomly shut on and off.... sometimes it would simply just blow out cold air instead of hot. The music was way too loud and other guests began shouting to hear each other; the music would also cut off and back on at random and a television playing sports stopped working halfway through our dining experience.
The food itself was appetizing, but mediocre at best and overpriced for the portion sizes ESPECIALLY the sides. Even though we waited this long for our entrees, some of our party received entrees and others had to wait 10-15 minutes for their main course and the sides came out at random and not with your meal. If you waited for your sides, your entree would be cold by the time it was served. The manager never once came back to the table and all we got was repetitive apologies about how long waited and how disorganized our food came out. Our grandmother, who was still waiting on her chicken wings as some of us were almost finished was told she would be "taken care of", but was still asked to pay her full bill.
The kicker is... there is an automatic 18% gratuity added to all bills. I think the restaurant knows no one would leave a tip if given the option, so they make sure you don't have a choice.