Smithey Ironware Company

Smithey Ironware is a truly outstanding company. Our commercial kitchen had very badly rusted and damaged grates on the CharGrill. After not finding any cast iron restoration company that would take on the task I reached out to Smithey. Within ten minutes after sending photos, Lilly, my contact, had reached out to her restoration shop manager and he said YES! The process was so smooth and simple. I'll I had to do was purchase their restoration package on the website. They sent a Fed Ex packaging label and instructions. In spite of the three cumbersome packages weighing 96 pounds total, it was only $120 in shipping fees to the factory and return shipping was paid for by them. In less than 3 weeks I had completely restored grates mailed back to me. If I had to purchase new ones it was over $1,500 and they wouldn't have been have as perfectly seasoned. I recommend everyone watch their short video on their restoration process. If you have a rusted cast iron product, they will bring it back to life. I'm a Smithey convert and can't wait to add their pans to my kitchen inventory. Not only were the professional and efficient but also some of the nicest people in the world! Thank you, Smithey!

As you can see the pan is rather new by its color. First off let me say I've been using cast iron my entire life . I've seen pictures of people on here complaining about the cast iron. Obviously some people brag about knowing about cast iron and yet still managed to burn the pan. Anybody who knows anything about cast iron knows you raise the initial amount of heat to reach the desired temperature. Once the temperature has been reached you lower the amount of heat to sustain the desired temperature. I've seen people with burnt pans and blaming the smithy ironware company. Even after claiming that they know what they're doing. Obviously you do not! So stop leaving bad reviews unless you know what you're talking about! With that said.. unlike other cast iron pans other than maybe a Griswold, I was able to do exactly that , raise the heat to the proper temperature and then lower the heat to maintain it. The results you can see for yourself! Nice and even toasting on both sides of the grilled cheese that I made for my daughter! Their pans are nice and heavy which helps maintain the temperature without having to keep the heat up! Anyone who knows anything about cast iron knows that the heavier of the pan the better it sustains the heat. Again don't embarrass yourself by taking pictures of a burnt pan and claiming you know what you're doing when the outside diameter of the pan is still fairly new. They will now gain the loyal customer for life!

I recently purchased a Smithey skillet, and it has surpassed all my expectations! The craftsmanship is exceptional, and the customer service provided by Trevor, Maddison, Lilli, Isaac, and the entire team is outstanding. When I encountered a minor issue with my order, Trevor's dedication and attention to detail truly made a difference in ensuring prompt resolution. I highly recommend Smithey Ironware to anyone seeking high-quality cookware backed by excellent service. Smithey Ironware has transformed my cooking experience completely! The skillet consistently delivers excellent results, from perfectly seared steaks to delicate omelets. What sets Smithey apart is their unparalleled customer service, particularly Trevor's responsiveness and helpfulness throughout the process. His commitment to ensuring customer satisfaction is commendable. I couldn’t be happier with my purchase and highly recommend Smithey to anyone in search of premium cookware. I’ve been using Smithey cookware for years now, and it’s the best investment I’ve made for my kitchen. The quality of their products is unmatched, meticulously crafted for exceptional performance. The team at Smithey is dedicated to ensuring customer satisfaction, with attention to detail and a willingness to go the extra mile. Whether you’re a seasoned chef or a home cook, Smithey Ironware is a game-changer. Highly recommended! Smithey Ironware embodies everything I love about cooking – quality, craftsmanship, and passion. From the moment I received my skillet, I knew I had something special in my hands. Not only does it cook like a dream, but it also adds a touch of elegance to my kitchen. The level of care and attention to detail that goes into every Smithey product is impressive. If you’re looking for cookware that’s as beautiful as it is functional, look no further than Smithey Ironware.

This company is incredible. I recently lost everything I own in the Palisades First. My husband contacted Smithey Ironware and they are sending us free replacements for our purchases over the last couple of years. Not only do they make our long lasting safe cooking products which can last for generations, they are extremely kind good people.

I ordered a number 11 skillet with lid. I got a notice a few days later saying it was backordered and would be weeks. This was to be a gift for someone living overseas so I was forced to cancel the order. I complained to "Britanny" and she said it said on the website order page that it had a large "Backordered" stamp on it. It did not. I ordered the set specifically because it was available. A lot of the other offerings were sold out. So I now have no time to find a replacement as there is not enough time. I'm sure the prodcuts are good but to no avail, they shut me out of any option.

This store was amazing. So glad I made the trip. I've owned one of their skillets for a little bit now and it's my absolute favorite. Getting to see everything I've always drooled over online was just great. The front desk lady was super friendly and very knowledgeable. (im so disappointed in myself for not getting her name.) she was a blast to talk about cast iron with. So rare for me to be able to have those talks. Can't recommend enough. Hoping I get to go back in a couple weeks for the Yellowstone skillet!

I purchased a polished cast iron pan from Smithey and began using it right away. Initially, the pan stuck and performed poorly compared to my existing stainless and cast iron pans. I researched the company website and found seasoning instructions which I followed exactly and the pan still stuck. A brief note about me: I cook regularly and often and enjoy cooking. I’m familiar with proper heating and seasoning techniques, which are really not that complicated. I frequently cook eggs in various formats in my stainless pans with zero issue. In any case, after reseasoning my Smithey pan twice it still had issues; cooking meat, veggies or eggs. To the point that I started not wanting to use it. This was disappointing as their ads make it seem like a product that will last a lifetime and they frequently advertise eggs being swirled around in the pan — those are the reasons I purchased it. After reasoning the pan it looked awful. The aesthetic looked like cooked grease, and the seasoning frequently chipped off exposing bare metal elements. Again, not demonstrative of their advertising nor comparable to other cooking surfaces. I reached out to customer service who told me I used too much oil when reseasoning, which, I hadn’t. I applied maybe a nickel to quarter size amount of avocado oil, spread it very thinly, and baked per the instructions. Next, customer service said I could pay to ship the product to them and pay to have it restored. At this point, I was tired of all the work and messing with the pan. It simply hadn’t lived up to their claims. When I asked to return the pan, they do have a strict no return policy. When I asked to escalate the issue, a guy named Trevor said he would call and never did. Several weeks later and after multiple email attempts to reach any one else, I gave up. This company does not stand behind their product. Companies that do, would take care of their customers. They do not. As-is the pan sits on my shelf and I plan to throw it out.

I purchased 2 items. The 12 inch flat iron, I often use for tortilla making. Crepes cook evenly and its a beautiful piece of craftsmanship. The flat iron roasts as a Comal high heat for salsa. The second item purchased was an everyday 8 inch skillet, for eggs meats and so on. No, no metal actually flakes off. I read all the bad reviews on here and was so surprised of how people won't read how to take care of an heirloom piece. Never use soap on these, clean with warm water and metal sponge re season after each use, plenty of care and it will last you a lifetime. I had used Le Cruset, Staub, cheap Chinese Carraway cookware. It was horrible paint chipping off. Le cruset lasted 10 years and it chips the paint will chip. Best cookware made here!