Tony A.
Yelp
I would give this club full stars EXCEPT for one part of our visit, so I will begin with that. I had booked Table 16 (front and center) to celebrate a milestone. We arrived at 10:15PM as requested. The man who greeted us and scanned our QR codes, confirmed our reservation, but asked us to wait a moment near the door. After a long delay, I poked my head into the performance space and saw him in conversation with a man seated at the adjacent table (Table 17). When the greeter/maitre de returned to us to bring us to our table, he brought us to a table in the middle of the room, saying "This is your table." I looked at him and said what he already knew was true, "No, that is NOT our table." Knowing that he couldn't get away with it, he left us standing in the middle of the floor while he went back to the (drunken) man at table 17 who was forced to remove his champagne bucket from our table (He had been there for the 9PM show and wanted to stay on for the 10:30 show and didn't want anyone between him and the stage.) Table 16 was cleared and we were seated. The greeter/maitre de did not apologize. I gave him a look that said, "You are a jerk, and whatever $$ the guy at Table 17 may have slipped you was not worth angering a customer who came here to enjoy the music and only wanted what he had paid for." The Jerk did not reappear at our table. The rest of the wait staff was excellent. The food was great and the music was wonderful. (A recently formed group "The Heavy Hitters" performed.) How could The Jerk have handled the situation better? He could have returned to us and asked, "Are you really set on Table 16 because if not, I have a different table for you and will adjust your bill accordingly." Or, he could have told the drunken guy (who was subsequently cordial to us throughout) "Sorry, buddy, but the reservations are specific and Table 16 is what they reserved."
The moral of the story? The world is full of jerks, some of whom are in positions from which they ought to be fired. Forewarned. I am glad I went to SMOKE and I would like to return, but if and when I do, I hope The Jerk is not there to greet me, because the interaction won't be pleasant.