Laura C.
Yelp
We've been here 20 to 25 times. The food has always been hit or miss, and seems to depend on who's cooking, but we've found the hamburgers a safe bet. I did a birthday celebration on a bad day, and brought guests there, we've been less since. It can go from really good to really bad, and everywhere in between. Never have complained on bad days.Today was the first time we've been in since last summer.
The servers have always been wonderful, and a friendly environment. Why we've gone back.
We each ordered a burger basket and a drink, we were in a bit of a hurry, we had been out enjoying the weather. But decided to go there instead of a drive-through, decided revenue for a local business is good about now. It was Culver's or there, wanting to patronize a local business was why we chose over Culver's. We're locals.
One order was for a bacon cheeseburger and the other for a blue cheeseburger. The server came out with the order and the blue cheeseburger had blue cheese dressing on the side. Not the biggest deal, and I could sense when she took the order that it could maybe go wrong. New. The burger I ordered came with a variety of cheese choices, and blue was one of them. The barbecue sauce wasn't on the other burger, but we didn't bother, in a hurry. The other had already been taken back. We didn't want to wait longer. He ate a dry burger without complaint.
When the server returned with the blue cheese burger about 10 minutes later, there was a bowl of crumbled blue cheese on the side. I explained it should be melted on the top. She didn't seem to know the menu. She said she checked with another server and she told her it was on the side. Why not the cook?
I asked her to just remove the sandwich from our bill so we could go. He was almost finished with his food, and we had a lot to do when we got home. It seemed like she couldn't remove the order, and protocol would be for the manager to check with the customer. She asked if I wanted to speak to the manager, I said sure. The manager came out and said they would melt the cheese on the SAME patty, and we're into 20 or 30 minutes since the food came out. Gross. Was I going to get that same side of potato salad with the mayo too?
Anyhow, I'm trying to be nice and get out of there. I asked for my bill to be adjusted, and she seemed hesitant to do that and got really nasty fast when I just didn't want the OLD food at this point.
Wait, it gets worse.
When the manager came back, she had the nerve to charge me 2.25 for the one glass of iced tea I had (to got with my meal).
Anyhow, I've worked as a server over 15 years total, and never once have I seen them not just take the drink off the meal being refunded. I asked the manager, "seriously?"
I wasn't being nice at this point either I just wanted to go, get through a drive through and get home at this point. We had been there about an hour, and the food was out pretty fast. We did have to wait some to get menus and have or orders taken. They were busy, so that was fine.
Next, we were left us at the table for another 10 minutes or so without collecting the money. So the games are on. I've worked in food service a long time. When I walked in to see if someone could take our money, there's the manager with the mask hanging off her chin, the other severs all had them on. She had it on when she came to our table outside. I took a picture, and the class act she is, stuck her tongue out. I'll see if I can find the owner tomorrow.
Anyhow, I've worked at several restaurants, and never once have I seen them not refund the drink when someone returns the meal. Yes, I drank 3/4. Repeat business is generally valued.
Then, most places will offer something so they get the repeat business unless the person comes in and complains all the time, and usually this type is just complaining for the free stuff/repeat offenders. Easy to see this wasn't the case, the order was wrong two times. We just wanted to eat and go home. Seemed like she was trying to squeeze every dime she could, and it was plenty busy, so peculiar.
Waitress was really nice, but under-trained, and just not ready to be on the floor.
Manager is just foul, from her attitude to her appearance, dirty looking, and I was far from well groomed today. We had been out hiking. So my standards were pretty low today.
This was like hungover biker chick with a nasty attitude that rolled out of bed, threw on a tank-top (sleeve tats, whole nine yards) and went to work.
Seriously, she was so bad, like, did you even brush your teeth and put on some deodorant today, type of person. Had she been my server, I would've walked.
Anyhow, I'll never go back. It's not the cleanest place to begin, it is a bar. The trying to serve old food, and being nasty when I won't accept it, floored me. Food has to be kept at a certain temperature so people don't get sick. The "Managers" should know this.