Alexis B.
Yelp
Well well, i had high hopes for this place. We dined in on a Wednesday around 5 before going to a concert at the Forum. When we got there we were immediately greeted and seated. Our waiter Huego was the one who really disappointed me the most. He asked us how we were and when we asked in return, he said that it had been pretty slow for the last two hours so he had been doing arts & crafts in the back- random, but ok. He came and gave us waters and took our Mocktail orders. We also put in an order of cheesesteak eggrolls. He then came back with our drinks and some of the house popcorn which was very good And took our entree orders. About 20 mins passed and we still had not received our eggrolls. We also had asked for more popcorn since the appetizer seemed to be taking so long and it too we never got. About 30 minutes later, our entrees came out. At that time i asked Huego did he forget about our eggrolls and he looked at me and said yes but would get them in and remove them from the ticket. I was ok with him rectifying it. The SOB burger was probably the best thing. Everything else just seemed pretty bland. The eggrolls were bland, the macaroni was bland, the fries were hard and a bit cold. The Brussel sprouts were also hard. Everything just seemed to need salt. I asked for a refill on my Mocktail which Huego also seemed to forget. When we asked for our checks, i needed one to go box for half of my burger that i didn't finish. It took Huego about 10 mins to bring the box and come back to get our cards to cash out. I just ended up stopping another waiter to get our cards and ask for a Togo box. When Huego came back out to service the other tables behind us, i heard another woman saying "has our drinks come up" and Huego was chewing as if he was having a little snack in the back while we wait for service. He was truly a disappointment to have been just coloring in the back for 2hrs. Also, when the other waiter took our tabs, one of the checks was going to be paid by another girl so two checks would be paid by one person. Huego didn't do that and instead of just charging her card again for the 2nd meal, he charged her card once for her meal then did it again for two meals! Which was crazy because why wouldn't you just charger the card for the 2nd meal instead of recharging the card for the first meal a second time. Then he gave this spill about the charges should drop after 3AM but if it doesn't to call them to fix it! HUH! I can't say this is a place/location that I'll go back to. There was nothing that stood out and Huegos service was just the icing on the cake.