Juanita H.
Yelp
About last night... Unfortunately, after my very first visit last night, I've been left with a bad taste in my mouth about this place. I made a reservation only to get there and be told, they can't find it, therefore, I have nowhere to sit. Although I showed them the confirmation, I was told that all the other spots were for 'customers who paid for sections/tables' and that they could sit me somewhere, but when the party came, I had to get up. Mind you, there was no option to pay online. Then I was told I could sit upstairs in an empty room alone, and wait two hours for the live band, but when the party came, I had to get up. I told her I was not getting up from anywhere. So this is how you treat your customers??? I asked for a manager but the girl called a waitress over to help. I was told that the online reservation system is outdated and that's why I had no reservation. It doesn't even work! Thank goodness it was only for two people. She sat me in a corner, in a chair by the stairs that was fine right then but once people started coming in, I basically disappeared. I was practically sitting on the floor because all the other seats around me were stools. I couldn't even see the stage and had to maneuver around to get a glimpse. Eventually, I just stood at the bar. The one star is for the people, ambiance and entertainment which is a vibe, gumbo was good and my waitress was sweet. I had been wanting to visit for several weeks and was very disappointed. There are too many other great lounges in Houston and they're popping up daily. If your online system doesn't work, update it if you don't want more reviews like this because you lost a customer. And not just one because I'm basically scouting and will report my experience on all social media apps. I have no desire to return. I've never experience such embarrassment when I go to The Savoy, Quad's, or Rockhouse. I honestly don't see this establishment lasting long if this is how you do business. DO BETTER! Update: Some ignorant person with that lounge messaged me in the most condescending manner!!! I've never experienced such a lack of unprofessionalism. Trash management!!